We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line cov... Voir plus
L'entreprise a répondu
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Blessing in Disguise!! This was a service provided by a local utility provider that I could include with my bill. A simple, straightforward monthly charge that got added to my utility bill. True to Mu... Voir plus
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and... Voir plus
L'entreprise a répondu
I called for a fix for our plumbing problem on Saturday. It was a disconnect in our kitchen sink drain...under the house , which means we couldn't use the sink or dishwasher until it was fixed. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Coordonnées de contact
45 Glover Avenue, 06850, Norwalk, Etats-Unis
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Excellent
11 k avis
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young men were mountable and…
young men were mountable and outstanding customer service did the work well clean up well and I'm greatly satisfied with the service
11 mai 2026
Réponse de HomeServe USA
We're happy to learn that you received outstanding customer service, the work was completed well, and the cleanup was thorough. We appreciate your satisfaction!
All Around Great Experience
They responded quickly, were on the schedule given me--no matter the weather. I have had 2 different experts work on my problem, and they are knowledgeable, polite, listen, and advise me as needed.
8 mai 2026
Réponse de HomeServe USA
We're happy to hear that we responded quickly and kept to the schedule, despite the weather. We appreciate you acknowledging the experts' knowledge, politeness, listening skills, and advice!
Great service and professionalism
11 mai 2026
Réponse de HomeServe USA
We appreciate your positive feedback; we are so glad you were happy with our great service and professionalism.
The promtness in getting a service…
The promtness in getting a service repair team as quick as possible.
11 mai 2026
Réponse de HomeServe USA
We appreciate you sharing your experience! We are so glad we provided a service repair team to you as quickly as possible.
Warranty worth it
Having a warranty for exterior water line paid off and helped match me with a great plumbing service to rectify a water leak.
10 mai 2026
Réponse de HomeServe USA
We're happy to learn that the warranty for your exterior water line was beneficial and that we could connect you with excellent plumbing service to resolve the leak!
Réponse de HomeServe USA
Thank you for your positive feedback!
Réponse de HomeServe USA
We appreciate the positive feedback; we are so glad you found our service prompt, clean, and courteous!
Poor communication when closing issue
Homeserv apparently agreed with the appliance repairman to buy out my broken appliance but didn't contact me to tell me it tell me how I was going to receive the buy out money.
11 mai 2026
Réponse de HomeServe USA
We regret to hear about the lack of communication regarding your appliance buyout. We'll look into why you weren't contacted about receiving your funds. Thanks for the feedback.
Home Serve responded right away when…
Home Serve responded right away when there is water involve.
8 mai 2026
Réponse de HomeServe USA
We appreciate you taking the time to share your positive experience. We're happy to hear that we responded quickly to your water issue.
Wait time for service was only a few…
Wait time for service was only a few days. Provider did come sooner than estimated but did call to confirm it was OK.
11 mai 2026
Réponse de HomeServe USA
We're happy to hear that the service timeline met your expectations and that you appreciated the confirmation call before the early arrival. Thank you for your positive feedback!
Very prompt service
Very prompt service. Technician was courteous and discovered it wasn’t a broken water line. He asked if I need any other assistance. Task was completed under an hour.
8 mai 2026
Réponse de HomeServe USA
We're happy to hear that the service was prompt. We appreciate that the technician was courteous and thorough, completing the task quickly and offering further assistance. Thank you for your positive feedback!
He was very knowledgeable
He was very knowledgeable, patient and got the job done and very professional
9 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad that he was knowledgeable, patient, professional, and completed the job for you!
Service agents are very professional
Service agents are very professional. They quickly get messages to you about service.
8 mai 2026
Réponse de HomeServe USA
We appreciate you taking the time to share your feedback. We're so glad the service agents are professional and quickly get messages to you about service.
I was disappointed in the plumbing from…
I was disappointed in the plumbing from Downey plumbing. But Frassica plumbing saved the day finally after 4 times coming to my house.
7 mai 2026
Réponse de HomeServe USA
We appreciate your feedback and are sorry the initial plumbing service did not meet your expectations. We are glad the subsequent service resolved the issue.
The technician called me after he left…
The technician called me after he left to make sure everything was working. Great customer service!
9 mai 2026
Réponse de HomeServe USA
We're happy to hear that the technician followed up with you to ensure everything was working correctly. We appreciate your feedback on our customer service!
Prompt professional service
Prompt professional service.
They pulled through and saved our Mother’s Day gathering.
Also, Suffolk Plumbing really pulled through for us.
10 mai 2026
Réponse de HomeServe USA
We're happy to learn that you received prompt, professional service. We appreciate that we could come through and save your Mother’s Day gathering!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad to hear that you were happy with the excellent job that was done!
Your firm denied my claim
Your firm denied my claim. Unknown lawn company contracted by my neighbor damaged my sewer clean out port. Your firm advised me that the insurance does not cover accidents. Plumbing usually does not break unless acted upon by an outside force. Therefore your insurance is basically worthless.
10 mai 2026
Réponse de HomeServe USA
We regret to hear about the claim denial and the damage to your sewer clean out port. We appreciate your feedback and will review the matter to see how we can improve our service.
He told me what was wrong and the…
He told me what was wrong and the problem was not covered.
8 mai 2026
Réponse de HomeServe USA
We appreciate your feedback and regret that our service didn't meet your expectations. We'll review this to improve our coverage explanations.
HOMESERVE FOR AC TUNEUP
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and got the second unit on our order). They sent technician Scott from Service Experts Houston. He was on-time, courteous, and knowledgeable!
8 mai 2026
Réponse de HomeServe USA
We're glad you enjoyed your experience scheduling your AC tune-up. We appreciate your kind words regarding the technician's punctuality, courtesy, and expertise. Thank you for your feedback.
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