We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line cov... Voir plus
L'entreprise a répondu
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Blessing in Disguise!! This was a service provided by a local utility provider that I could include with my bill. A simple, straightforward monthly charge that got added to my utility bill. True to Mu... Voir plus
L'entreprise a répondu
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and... Voir plus
L'entreprise a répondu
I resent this incursion into my time. Bryan did a wonderful job, and I am grateful, but there is no excuse for forcing people to write a review. It’s bad enough to ask one or two multiple-choice quest... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Coordonnées de contact
45 Glover Avenue, 06850, Norwalk, Etats-Unis
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Excellent
11 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Very prompt service
Very prompt service. Technician was courteous and discovered it wasn’t a broken water line. He asked if I need any other assistance. Task was completed under an hour.
8 mai 2026
Réponse de HomeServe USA
We're happy to hear that the service was prompt. We appreciate that the technician was courteous and thorough, completing the task quickly and offering further assistance. Thank you for your positive feedback!
He was very knowledgeable
He was very knowledgeable, patient and got the job done and very professional
9 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad that he was knowledgeable, patient, professional, and completed the job for you!
Service agents are very professional
Service agents are very professional. They quickly get messages to you about service.
8 mai 2026
Réponse de HomeServe USA
We appreciate you taking the time to share your feedback. We're so glad the service agents are professional and quickly get messages to you about service.
I was disappointed in the plumbing from…
I was disappointed in the plumbing from Downey plumbing. But Frassica plumbing saved the day finally after 4 times coming to my house.
7 mai 2026
Réponse de HomeServe USA
We appreciate your feedback and are sorry the initial plumbing service did not meet your expectations. We are glad the subsequent service resolved the issue.
The technician called me after he left…
The technician called me after he left to make sure everything was working. Great customer service!
9 mai 2026
Réponse de HomeServe USA
We're happy to hear that the technician followed up with you to ensure everything was working correctly. We appreciate your feedback on our customer service!
Prompt professional service
Prompt professional service.
They pulled through and saved our Mother’s Day gathering.
Also, Suffolk Plumbing really pulled through for us.
10 mai 2026
Réponse de HomeServe USA
We're happy to learn that you received prompt, professional service. We appreciate that we could come through and save your Mother’s Day gathering!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad to hear that you were happy with the excellent job that was done!
Your firm denied my claim
Your firm denied my claim. Unknown lawn company contracted by my neighbor damaged my sewer clean out port. Your firm advised me that the insurance does not cover accidents. Plumbing usually does not break unless acted upon by an outside force. Therefore your insurance is basically worthless.
10 mai 2026
Réponse de HomeServe USA
We regret to hear about the claim denial and the damage to your sewer clean out port. We appreciate your feedback and will review the matter to see how we can improve our service.
He told me what was wrong and the…
He told me what was wrong and the problem was not covered.
8 mai 2026
Réponse de HomeServe USA
We appreciate your feedback and regret that our service didn't meet your expectations. We'll review this to improve our coverage explanations.
HOMESERVE FOR AC TUNEUP
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and got the second unit on our order). They sent technician Scott from Service Experts Houston. He was on-time, courteous, and knowledgeable!
8 mai 2026
Réponse de HomeServe USA
We're glad you enjoyed your experience scheduling your AC tune-up. We appreciate your kind words regarding the technician's punctuality, courtesy, and expertise. Thank you for your feedback.
Steve was very knowledgeable and…
Steve was very knowledgeable and helpful. The repair was made timely which was really appreciated. Will recommend the company to others as we are extremely satisfied
8 mai 2026
Réponse de HomeServe USA
We're happy to hear that our technician was knowledgeable and helpful, and that the repair was completed promptly. We appreciate your recommendation and are grateful for your satisfaction!
They were on time and professional
They were on time and professional. They fixed the leak quickly.
7 mai 2026
Réponse de HomeServe USA
We appreciate you sharing your experience! We're so glad the team was punctual, professional, and fixed the leak quickly for you.
Great the contractor fix and explain…
Great the contractor fix and explain what was broken
8 mai 2026
Réponse de HomeServe USA
We appreciate you sharing your positive experience! We're so glad the contractor was helpful and explained the repair clearly.
I do not have any problem with home…
I do not have any problem with home serve I am very happy to have this service. the companies they send to do the jobs are great.
10 mai 2026
Réponse de HomeServe USA
We're very happy to hear that you are pleased with our service! It's great to know the companies we send out are doing a great job for you!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad our team was kind, on time, and did an excellent job for your pleasing experience!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad our service was fast and easy to set up an appointment for your pleasing experience!
They went above and beyond to solve my…
They went above and beyond to solve my plumbing issue's. Thank you Home Serve for your service.
10 mai 2026
Réponse de HomeServe USA
We're so happy to hear that they went above and beyond to solve your plumbing issues! We appreciate your positive feedback regarding our service very much.
T & J Rooter service…
The company that responded to my emergency didn't find anything wrong. He was very professional and told me that I would have to have water heater replaced when it does go bad because of the year of the appliance. He told me to watch out for people who try to take advantage of the elderly. Very grateful for his advice.
8 mai 2026
Réponse de HomeServe USA
We appreciate you sharing your experience. We're happy to hear that the technician was professional and helpful. Thank you for acknowledging the advice you received; we're grateful for your feedback.
Réponse de HomeServe USA
We're happy to hear that you had an excellent experience with our technician. We appreciate your positive feedback and thank you for sharing.
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