We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line cov... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Blessing in Disguise!! This was a service provided by a local utility provider that I could include with my bill. A simple, straightforward monthly charge that got added to my utility bill. True to Mu... Voir plus
L'entreprise a répondu
Receptionist that took my first call was very attentive and got us help immediately. We went through a period of rain for a couple weeks but problem was solved and taken care of immediately. Highly re... Voir plus
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Coordonnées de contact
45 Glover Avenue, 06850, Norwalk, Etats-Unis
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Excellent
11 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was so happy that he fixed the…
I was so happy that he fixed the problem and he did it pretty fast. Im very grateful for him and home serve.Thank you so much. Debbie shisila
9 mai 2026
Réponse de HomeServe USA
We're so happy to hear that the problem was fixed quickly! We appreciate your gratitude and are glad that you're happy with our service. Thank you so much!
Réponse de HomeServe USA
Thank you for your positive feedback!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad you found our service professional, knowledgeable, and courteous!
Home serve do everything promise to do…
Home serve do everything promise to do . No hiding
9 mai 2026
Réponse de HomeServe USA
We're glad you found our service transparent and reliable. Thank you for sharing your positive experience with us; we appreciate it.
THE TECHNICIAN WAS ON TIME
THE TECHNICIAN WAS ON TIME, CURTIOUS, VERY, VERY HELPFUL, AND VERY QUALIFIED. WE HAVE HAD THIS COMPANY BEFORE. THAT IS WHY I REQUESTED THEM AGAIN
7 mai 2026
Réponse de HomeServe USA
We're happy to hear that our technician was helpful and qualified! We appreciate your continued trust in our company and thank you for the positive feedback.
Because when I call and need a service
Because when I call and need a service, y'all send someone right a way.
8 mai 2026
Réponse de HomeServe USA
We are happy to hear that we could provide prompt service when you needed us. Thank you for your positive feedback; we appreciate it greatly.
Réponse de HomeServe USA
Thank you for your positive feedback!
Réponse de HomeServe USA
We're happy to hear that the work we did was great and that you found our team professional. Thank you for your positive feedback!
HomeServe made my appointment quickly
HomeServe made my appointment quickly. Plumber (which I requested to use) contacted me the next day to set up appointment. Repair was done correctly the first time. Plumber (Hassan) was great.
6 mai 2026
Réponse de HomeServe USA
We're happy to hear that we made your appointment quickly and that the repair was done correctly the first time. We appreciate your positive feedback regarding the plumber's service!
Technician was very helpful and got…
Technician was very helpful and got here right on time. Got the job done and communicated very well on what he was doing.
9 mai 2026
Réponse de HomeServe USA
We're happy to hear that the technician was very helpful, punctual, and communicative. We appreciate you sharing your positive experience with us!
Réponse de HomeServe USA
We appreciate the positive feedback; we are so glad you found our team prompt and knowledgeable!
I love Home Serve they are the best…
I love Home Serve they are the best company. The repairman came soon the part came soon and the repair was made swiftly. I have had other companies, HS is truly the best!!
9 mai 2026
Réponse de HomeServe USA
We're happy to hear that the repair was made swiftly and that you feel we are the best company! We appreciate your positive feedback and are so glad you love our service!
My experience with HomeServe has been…
My experience with HomeServe has been extremely disappointing and exhausting.
I opened a plumbing claim on February 27, 2026 after experiencing a sewer line issue that eventually escalated into sewage entering my basement through the concrete floor. What started as a drainage issue turned into a serious health hazard while I was left waiting for answers and resolution.
During the initial visit, the technician performed a camera inspection and showed me footage of water backing up in the line around 37–38 feet. At that time, there was no mention of a “belly” or structural defect. Over the following weeks, multiple technicians were sent out, including four visits in one day, yet no permanent repair was completed.
Nearly a month later, HomeServe changed the explanation and stated the issue was not covered due to a “belly” in the line. However, no written diagnostic report or recorded inspection footage was ever provided to support this determination.
What made the experience worse was the inconsistent communication:
- I was told calls were made that I never received
- I repeatedly had to chase updates
- The company later claimed the video inspection was “live,” despite the technician replaying the footage onsite for me
After escalating the issue through regulatory agencies, I was eventually contacted by HomeServe’s legal and regulatory division from the Office of the President.
This experience has felt less like a company trying to help a homeowner and more like a company trying to find a way out of coverage after the fact.
Customers should carefully review what is actually covered under these policies and be prepared to document everything.
2 mars 2026
Réponse de HomeServe USA
We appreciate your feedback and regret to hear about the disappointing experience with your plumbing claim. We understand your frustration regarding the sewer line issue, the multiple technician visits, and the communication challenges. We're sorry for the lack of a diagnostic report and the inconsistencies you experienced. We'll review your case to see how we can improve our service.
Réponse de HomeServe USA
We appreciate your feedback. We are glad to hear a replacement was promised for your refrigerator.
Second visit in 3 weeks
Second visit in 3 weeks, problem solved . Clogged sewer drain in the basement cleared!
9 mai 2026
Réponse de HomeServe USA
We're happy to hear that we could resolve the clogged sewer drain in your basement! Thank you for trusting us, and we appreciate your continued patronage.
Great customer service
Great communication and seeing that work was done right. Elisa was really really great.
8 mai 2026
Réponse de HomeServe USA
We appreciate you taking the time to leave us this great feedback! We're happy to hear that our communication and work met your expectations.
Réponse de HomeServe USA
Thank you for your positive feedback!
The plumber that came to our home was great !
The plumber that came to our home was very nice. He let me watch and explain everything he was doing. He did a great clean up job when he was done.
7 mai 2026
Réponse de HomeServe USA
We're happy to hear that the plumber was very nice and explained everything clearly. We appreciate that they did a great clean up job!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.