Horizon Plastics Avis 83

Company closed, they have recently sold the business to Gap. So Business as usual with a new owner and large product range on new Gap website. Contacted Kate and she was very helpful with my online order from Launceston store.

Decking boards dropped exactly where I wanted them.
The driver was very very helpful

We had 12 windows and 2 doors replaced in our cottage which is over 150 years old, thick granite walls where nothing is very vertical and nothing particularly level. The windows we chose are of the highest quality and they were installed and fitted to the highest standards. We are more than happy with our new windows and doors. We found everyone we dealt with at Horizon Launceston to be very efficient, professional and friendly and would not hesitate to recommend them.

Very polite and helpful delivery driver, very reliable service.

If I could take away the 1 * believe me I would. After paying over £8k on a Bi fold, two smaller windows and a French door that didn't come fit for purpose it's been nothing but problems and excuses.
1. The windows weren't delivered when they said they would,
2, parts were missing,
3, The Bi fold was made to the wrong measurements and then waiting to see what they'd do about it. Turns out not a lot.
4, The French door wasn't manufactured and didn't align.
5, as requested videos and pictures sent for them to realise this, and send out two guys who couldn't fix it but broke the handle before leaving. See how this gets better.
6, another week of waiting for them to say they have to get hold of the supplier and apologies etc. They'll send out a new door handle. Wow thanks.
7, regarding the French door that isn't fit for purpose and wasn't made properly to begin with, they will send out screws and it's for us to put right. After they'd reviewed it the 1st time and seen it was their fault.
You can probably understand the frustration. You then get told by Josh at the bodmin branch, that he knows its not good enough but in actual fact he isn't doing anything to put it right. Don't be fooled by the sales chat. I wish we'd used it different company and would steer anyone away from Horizon plastics. Shocking company.
Edit: After reading the response from Horizon I cam only laugh. How commendable to re issue a handle free of charge, that was broken by your unexperienced fitters when they come out to rectify the problem with the French door in the 1st place.
As for the £150 compensation. I think that was the very least you could do after it took over a week to respond to what you were doing as the Bi-fold was made to the wrong size meaning our builder had to spend time putting right the wrongs. Therefore your £150 was just for us to carry out extra labour.
Horizon plastics you may be good in trying to fool new customers believing you've gone above and beyond for us. When it's been us constantly trying to make contact with you and now still trying to sort out this French door which you have responded with ( we will supply new screws ) it's not good enough. Your response to this just proves that you may talk the talk but fall incredibly short of providing good customer service and care.

Great company to deal with, excellent communication.

Had a phone call that my order was in delivered that day.

Good products at good prices and very local

Great to deal with & very good competitive prices, always top quality.

Excellent help. A minor snag with the picking could have lead to a job stop. Instead, the Launceston team pulled out all the stops to get the parts on site to complete the work. Very much appreciated!

Item out of stock but they let me know very promptly. They placed an order with a supplier and I had my item in good time.

Top marks for communication and efficiency.

I called into the Bodmin showroom to enquire about composite decking, which I am hoping to fit myself. Josh was very helpful and informative and took time to explain everything about the product.

phoned and confirmed my order, told me when expect and sorted a minor issues with no issues, great guys and great service defo use again
kenty

Great customer sevice with quick delivery