Houstonrentacar Avis 

I rented a car from your company and paid a security deposit of AED 1,000. Initially, I was satisfied with your service and proceeded with the rental based on the agreement with your sales team, who clearly confirmed that I would receive 100 km per day, with complimentary pick-up and delivery. I was also informed that my security deposit would be refunded within 21 days of returning the vehicle.

However, the issues began when I contacted your finance team after the agreed 21-day period. I was then informed that the refund could only be processed after 30 days of returning the car, which contradicted the information provided by your sales team.

Yesterday, I received a message from your finance team informing me of several deductions from my deposit:

* AED 350 for pick-up and delivery charges, despite the sales team confirming that these services were complimentary.
* AED 350 for car washing, even though I returned the vehicle after having it washed.
* Additional charges for excess kilometres, despite the original agreement specifying 100 km per day. Your accounts team is now claiming that I was provided with only 67 km per day.

After these deductions, I received a refund of only AED 219 out of my AED 1,000 deposit. This is completely unacceptable, given the terms communicated to me before I rented the vehicle.

To make matters worse, the same sales team that made these commitments is now not responding to my messages. This lack of communication and the contradictory information from different departments raise serious concerns about the transparency and professionalism of your business practices.

I am requesting the immediate intervention of senior management to investigate this matter, review the original rental agreement and all deductions, and arrange a refund of the unjustified charges. I expect a fair resolution in accordance with the commitments made by your sales team.

I hope this complaint will be taken seriously and resolved promptly. If the matter is not addressed satisfactorily, I will consider escalating it to the relevant consumer protection authorities.

I look forward to receiving your response and a clear explanation of these charges. Houston Luxury rent a car

They will scam you of your deposit by charging you 350 AED for car wash, 450 AED for pickup on excuses that I did not pay in advance. They will wait till you file a police complaint before refunding any amount. They scam people under multiple fronts - RCD Dubai, Moose Rent a Car, Houston Rent a Car, Hma Superior Vip Rent a Car

Worst service,mafia attitude and high price for extra kms

Warning – read before renting from DAS Car Rental / Moosa Rent A Car LLC

I booked through “DAS Car Rental” on WhatsApp, but the contract and receipts were issued under Moosa Rent A Car LLC, a different company name.

What I was told on WhatsApp vs what the contract says:

Quoted AED 33/day, but the contract shows a daily rate of AED 249
Told 300 km for 3 days, but the contract allows only 67 km/day with 3.15 AED per extra km
Insurance was first called “comprehensive”, later clarified as third-party only
I was told at pickup I could return the car to Al Quoz. At return time I was told to bring it to Al Jaddaf, or pay a AED 350+ collection fee

I asked several times to see the agreement before delivery. They refused and only gave it at handover, when you have no time to read it. The back page has many extra charges: AED 350 for returning after 5pm, AED 525/350 for cleaning, AED 350 for collection, and an AED 50 deduction from card deposits.

Deposit refund is only after 30 days, and only by cheque or Western Union, not back to your card.

No child seat available, even though it’s required by law for children under 4.

My advice: get every promise in writing, read both sides of the contract before paying, video the car at pickup and return, or choose a well-known international rental company.

I’m still waiting for my AED 750 deposit and will update this review.

They do not even deserve a one star. They sent me a very bad car. The car arrived and AC not working. I want to cancel but they were charging me a cancellation fee. I took the car instead. As soon as I start driving I notice mechanical issues and the driver left and was no longer answering. Customer service said no replacement car. They want me to drive the car to a garage in Al Quoz. I dont even want to drive the car at all. The clanking sound was so loud it felt the car was gonne tear apart. I was even asked to pay for the collection charges. I paid everything in advance plus my deposit. And when it is time to refund, no one responds anymore. Email addresses not working. Phone numbers not ringing. Don’t use this service. They will only steal your deposit.

Terrible service. I rented a car for a week, and the battery died twice. They gave me a car of very poor quality, and customer support doesn't really respond—except for the occasional message sent after several hours that fails to solve the problem, leaving me stranded with a broken-down car. I still have five days left on the rental, yet they refuse to issue a refund, provide assistance to swap the car, or even fix it. I strongly advise against using this service.

Avoid Houston Rent A Car Dubai (Also operating as Moosa / HMA)

I am writing this review to warn others about my experience with Houston Rent A Car in Dubai. They use classic bait-and-switch tactics and unprofessional business practices.

Before my arrival, we agreed on a specific vehicle model via WhatsApp/online. However, when it came time to collect the car, they delivered a completely different, lower-tier vehicle instead. To make matters worse, they completely refused to refund or properly return my security deposit after the rental period ended, making up arbitrary, fabricated extra fees (like unfair cleaning charges and hidden administrative fees) just to keep my money.

Please be aware that this business operates under multiple names, including Moosa Rent A Car and HMA Superior Rent A Car, likely to dodge their terrible public reputation. Do your research and book with a reputable, mainstream company instead. Save yourself the stress and the money.

guys please stay away from this rental company . on spetemper i rented a car just for 4 hours i clearly mentioned the that just for 4hours . i told them i need the car on time .they came late and the guy was on hurry and he didnt allow me to read the agreement as i was late and he was also in hurry . before that i chat witje their agent and i have all the detials . in the chat i ask her any hidden charge is theire she said no nothing at all just return the car on time and i would recive the refund after 21 days . after 4 hours i call them and i told them car where i have to return she said al qouz wich was not mentioned and which is far from me i said i can t she said no problem i will ask some one to come but she didnt mention their is charge, then the guy came at 12 midnight .then the guy asked me you didnt clean the car , when i rceived the car it was not mentioned and the car was not cleaned at all. then he left they chrge 350 dhm for car wash so totoal 700 dhm . after 21 day when i asked them for refund , they said refund after 30 day first wrong information . next day the guy message me i have to pay then 230 dhs additional .so totoal 500 plus 230 .i have lla the chat details . they dont attend your call and messages .now i am preparing a consumer case and a criminla case for cheating and hiding thing.

FRAUD FRAUD FRAUD
This company is not even eligible for 1 star but we dont have another option rather than giving them 1 star
This was one of the worst experiences I have had with a car rental company in the UAE. I was extremely disappointed by the way the charges were handled.

The company has additional/hidden charges that are not made sufficiently clear to customers at the time of rental. In particular, I was surprised to learn about a AED 350 charge for returning the car outside their official working hours. These kinds of charges should be explained clearly and prominently before the customer agrees to the rental, rather than becoming an unpleasant surprise later.

I strongly recommend that customers read the rental terms and conditions very carefully and ask for a complete breakdown of all possible charges before making a payment.

In my experience, the communication and transparency were very poor, and I felt that I was not treated fairly as a customer. I would not recommend this company and will definitely not rent from them again.

Very disappointing and frustrating experience. Customers deserve clear pricing and complete transparency from the beginning.

THEY ARE CHEATERS AND FRAUD COMPANY. WE ARE HERE FOR ALMOST 30 YEARS AND IT WAS FIRST TIME WE FACED SUCH FRAUDS AND SHAMELESS CHEATERS WHO HAVE BEEN BLACKLISTED AND DOING BIZ IN SOME DUMMY NAMES. NO ONE SHOULD SPEAK TO THEM OR DEAL WIOTH THEM. THEY WILL EAT MONEY AND BE ABUSIVE AT THE SAME TIME.

⭐ 1 Star – Please be very careful before renting from this company
I rented a car from Houston Rent a Car after seeing their AED 699 monthly offer on Dubizzle. Before taking the vehicle, I specifically confirmed the offer details with their team, including 4,000 km for one month and free pickup/delivery. I was also informed that the cleaning charge would be only AED 35.
Unfortunately, after returning the vehicle, the situation was completely different.
They asked for proof regarding the 4,000 km allowance, and I was charged/demanded approximately AED 350 for cleaning and another AED 350 for vehicle pickup, even though I had clearly been informed beforehand that pickup was free and the cleaning charge was AED 35.
Most importantly, my AED 1,000 security deposit was deducted, which I strongly disagree with.
I also questioned the different ter ok lolms in their receipt/clause book before accepting the car. Their representative assured me that the promotional offer advertised on Dubizzle would apply. However, after returning the car, different charges and conditions were presented.
My advice to anyone looking for a rental car in the UAE: please think twice before choosing this company. Don't be attracted only by the low advertised monthly price. Get every offer, mileage limit, pickup/delivery condition, cleaning fee and deposit deduction policy clearly written and confirmed before taking the car.
I have kept screenshots of the advertisement and my conversations with their team and intend to raise the matter with the relevant authorities.
One more thing I noticed while checking the reviews: there are many 5-star reviews, while some customers have reported negative experiences. I cannot comment on the authenticity of other reviews, but based on my own experience, I would personally not recommend this company.
AED 699 advertised as a budget rental — but my experience turned into unexpected additional charges and a disputed AED 1,000 deposit deduction. Please be careful before renting.
This version is stronger because it gives potential customers specific things to check before renting, rather than simply saying “avoid them.”

ABSOLUTELY TERRIBLE EXPERIENCE. AVOID THIS COMPANY AT ALL COSTS.

One of the worst and most frustrating customer experiences I have ever had with any rent-a-car company in the UAE.

Extremely unprofessional service, poor communication, commitments that were not honoured, and absolutely unacceptable customer handling. Once they have your payment, the level of service and responsiveness is a completely different story.

I am genuinely shocked by the way they deal with customers and handle problems. Instead of taking responsibility and resolving an issue professionally, I experienced an extremely rude, careless and disrespectful attitude.

I strongly recommend everyone to think twice before giving this company your money or security deposit.

I have rented cars from several companies in the UAE over the years and have never experienced anything this bad.

I personally will NEVER rent from this company again, and I would NEVER recommend them to anyone.

Save yourself the frustration, stress and headache.

ZERO STARS if that were an option.

Make sure and read the contract properly as they give very few mileage and charge so much more if you go over. Also, you need to provide a receipt for cleaning the car and if not they charge a lot. My entire safety deposit was taken because of this and mind you I did not drive for long periods and just rented the car for a couple days and even though the car was very clean, they still charged me 350. I was highly disappointed and would not rent from them again.

If you are looking for scamming rental company here it is.

They will never tell you anything about their hidden fees until the moment when it’s time to refund the deposit.

320 aed for picking up the car back (in the beginning it’s free and now it becomes more expensive than a trip Abu Dhabi - Dubai by Taxi).

280 aed for car washing (any car wash costs maximum 40 aed).

And VAT on top of that, I still don’t know how the police didn’t catch them, they are protecting themselves by putting this details in very small characters on the contract.

The guy of the delivery will pressure you to sign before you can read it fully.

Never rent from this company again.

Scammers i dont know why police didnt close this company we should all go to court for these thiefs

I rarely leave negative reviews, but my experience with this car rental company was extremely disappointing, and I want others to be aware before deciding to rent from them.

I rented a vehicle for 4 days with an allowance of 150 km per day, and to avoid any issues, I even purchased an additional 200 km. This gave me a total mileage allowance of 800 km.

When I returned the car, one of their employees inspected it thoroughly. After the inspection, I was told that everything was fine and that the only deduction from my security deposit would be AED 18 for Salik. Based on that, I left with the understanding that my remaining deposit would be refunded after the stated 30-day period.

However, after 30 days, instead of receiving my deposit, I was sent a list of unexpected deductions. They claimed I had exceeded the mileage limit and charged me for extra kilometres, even though their own odometer readings showed otherwise. I pointed out the mistake and provided the calculations, after which they admitted the mileage charge was incorrect and removed it.

The fact that they initially attempted to charge me for mileage I did not exceed seriously damaged my confidence in their billing process.

After removing the incorrect mileage charge, they still deducted AED 280 for a car wash. This was surprising because at the time I returned the vehicle, their staff inspected it, accepted the car, and did not mention that it was dirty or that any cleaning fee would be charged. If there had been an issue with the vehicle's condition, I believe it should have been raised during the return inspection, not a month later when the deposit was due.

I repeatedly asked for clarification and evidence supporting the cleaning charge, but getting clear responses was difficult, and I was repeatedly told to contact the accounts department. The communication throughout the refund process was frustrating and unhelpful.

My advice to anyone considering renting from this company is:

Take detailed photos and videos of the vehicle before and after your rental.
Photograph the odometer at pickup and return.
Keep copies of every message and receipt.
Carefully monitor your deposit refund and question any deductions you do not understand.

Everyone's experience may be different, but based on my personal experience, I cannot recommend this company. A security deposit should provide peace of mind, not become a source of stress and unexpected disputes weeks after the vehicle has already been accepted and returned.

I hope this review helps future customers make an informed decision.

Do NOT rent a car from this company. They operate under multiple names—including Houston Rent A Car, Moosa Rent A Car, and HMA Superior Rent A Car—specifically to confuse customers and avoid legal accountability.

Their business model is a systematic scam targetting tourists. They lure you in with cheap daily rates, but the moment you return the vehicle, they will look for any excuse to steal your AED 1,000 security deposit.

In my case, they manually wrote "Car is Dirty" on the return agreement and then completely ghosted me on WhatsApp for weeks. When they finally responded, they sent a fabricated bill full of illegal charges, including charging 5% VAT on a refundable security deposit—which is strictly illegal under UAE law.

I have already filed an official fraud case with the Dubai Department of Economy and Tourism (Consumer Protection) and initiated a chargeback dispute through my bank. Check their recent 1-star reviews; they are doing the exact same "dirty car" and fake tax calculation to dozens of tourists right now.

Save your money, your sanity, and your time. Avoid these fraudsters at all costs!

Very disappointing experience. I was provided a vehicle with an expired registration (Mulkiya), which should never happen with a rental car. During the rental period, I was stopped by the police and had to bear the resulting fine and related expenses myself.

In addition to the immediate costs, I was informed that further fines/penalties linked to this incident would be recorded against my driving licence, causing me additional financial and administrative burden.

To make matters worse, my security deposit was never returned. Despite repeated follow-ups, I did not receive a satisfactory resolution or refund. Not a single penny of my deposit was returned.

Warning Stay Awat
Based on my experience, I cannot recommend this company. Customers should carefully verify all vehicle documents before accepting a rental vehicle and ensure that all deposit terms are clearly documented.

It's a bunch of absolute fraudsters who are bringing disrepute to the city of Dubai. These guys are running three firms, Moosa Rent A Car, Houston Rent A Car & HMA Superior Rent A Car. The MO is to to advertise cheap car rental in Dubai, lure the customer, offer a cheap per day rate and then block AED 1000 on his/her card.They will provide a run down filthy car which you will accept considreing it's cheap and within 4-5 days your own car will come back from the garage. They promise free delivery and pick at the time of booking. The fun starts after your car is picked up. I've paid AED 254 for 6 days rental for a Nissan Sunny 2020 model. The car was picked up from my residence on the 6th day. It's been 34 days, today I've received a message on WhatsApp stating that I need to send the receipt to refund.in.30days.moosagmail.com, which I promptly did. After a whle i received a message stating Car NISSAN SUNNY

Vat charges=33.85
Car pickup =320 +75 extra km used
Car dirty=280
Deposit amount =1000
Refundable amount =291.15

I'm copying and pasting the message here without changing anything. I'm not even sure if this AED 291 will ever be refunded to my credit card. So now I've paid more than AED 200 per day for a rundown car. Imagine they could do this with long-time Dubai residents like me, what must they be doing to tourists? I, in all seriousness, want to file a case and appreciate if other people also join to put an end to this thuggery. Pls connect. Update on the complain - Dear consumer, please submit your complaint to Ajman Department of Economic Development, since it is out of our jurisdiction. We apologize for this, wish you a good day.

Warning Avoid Houston & Mousa Rent a Car at all costs
🚫 Warning – Scam Rent a Car Company in Dubai (Houston & Mousa Rent a Car, Jaddaf) 🚫
This company is a complete fraud! They cheated me, took not one but two deposits, and refused to return them. On top of that, they double-charged me for Salik toll fees and even threatened to report me to court for payments I don’t owe.
They also refused to repair the car on insurance (which is mandatory for a 2026 car), and instead tried to make me pay out of pocket. Even when there was a police report filed against an unknown person, they still tried to push the liability on me.
This business is a scam operation – they trap customers with hidden charges, keep deposits, and use threats to extort more money.
⚠️ Avoid Houston & Mousa Rent a Car at all costs!
Everyone who has dealt with them should report this company to the authorities, consumer rights, and even human rights offices to stop their fraudulent practices.