Terrible service. I rented a car for a week, and the battery died twice. They gave me a car of very poor quality, and customer support doesn't really respond—except for the occasional message sent aft... Voir plus
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Warning – read before renting from DAS Car Rental / Moosa Rent A Car LLC I booked through “DAS Car Rental” on WhatsApp, but the contract and receipts were issued under Moosa Rent A... Voir plus
They do not even deserve a one star. They sent me a very bad car. The car arrived and AC not working. I want to cancel but they were charging me a cancellation fee. I took the car instead. As soon as... Voir plus
If you are looking for scamming rental company here it is. They will never tell you anything about their hidden fees until the moment when it’s time to refund the deposit. 320 aed for p... Voir plus
1,6
Mauvais
25 avis
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Extremely disappointing experience with…
Extremely disappointing experience with DAW AL SAHRAA Car Rental LLC (Houston Rent a Car – Al Jaddaf).
I rented a car from them on 30th May 2025 and returned it on 29th June 2025. At the time of booking, I was promised free delivery and pickup, no hidden charges, and a deposit refund of AED 1,000 within 21 days.
Even after more than 30 days, my deposit has not been refunded. I have contacted them multiple times, but they ignore all calls and messages. The individuals involved — Ali, Tahir, and their accounts team — are completely unresponsive.
This behavior is unprofessional and unacceptable. I am now forced to escalate this issue to the Dubai Economic Department and the police.
I strongly advise others to avoid this company. There are many more trustworthy car rental services in Dubai — don’t waste your time and money here.
30 juillet 2025
Avis spontané
scammers
they dont give the car as agreed, paid 45aed for car delivery. i said to replace the car given to me as it was not agreed but they want me to go to their office instead to change it myself. i didnt use the car so i said to cancel the contract but they said it was not refundable. i told them you can keep the money for car rental but return the 1k refundable deposit and take the car the next day itself. i didnt even use the car. i kept messaging everyday but car was take after 5 days only. they dont refund the 1k deposit, deducted 280aed because they said the car was dirty and 280aed because they picked up their car. i have to keep following up my own money. they only refunded 359.94aed and stoled 640.06 from me. very bad service, very rude people. they are scammers. dont ever trust them. i will file a criminal complaint against these scammers.
16 juillet 2025
Avis spontané
HOUSTON RENT A CAR is a FRAUD COMPANY
Houston rent a car offers you cheapest rent and steal your deposit..That’s their strategy..stay away from this company
22 février 2025
Avis spontané
WARNING
WARNING: Avoid Houston Rent A Car & Moosa Rent A Car – Fraudulent Practices & Deposit Theft
I strongly advise against renting from Houston Rent A Car (Al Jaddaf, Dubai) and its affiliate Moosa Rent A Car. These companies engage in deceptive practices, illegal charges, and outright theft of customer deposits. Here’s what happened:
1. Dual Company Scam
- Rented through Houston Rent A Car , but contract/receipts were issued under Moosa Rent A Car a clear red flag.
- Switched names upon return, suggesting they operate this way to avoid accountability.
2. Illegal Deductions & VAT Fraud
- Refundable security deposit was stolen under fake charges:
- "Cleaning fee" (car was spotless).
- Duplicate "Salik toll charges" (already paid).
- Made-up "admin fee" (not in contract).
- Illegally charged 5% VAT on the deposit (refundable deposits are exempt from VAT by UAE law).
3. Deliberate Avoidance & Blocking
- Ignored all calls/messages when requested for a refund.
- Blocked my number when they realized I was following up—proving they know their actions are wrong.
4. No Transparency, No Ethics
- No valid reason given for withholding money.
- No proper documentation for deductions.
- Pattern of scamming customers who trust them.
Final Verdict: SCAM ALERT
These companies manipulate customers, steal deposits, and ignore complaints. Do NOT do business with them—you WILL lose money.
Spread the word to protect others
11 mars 2025
Avis spontané
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