Nico Mvete at Hub did a superb job in obtaining the best possible enhanced annuity rate for me and tirelessly followed this through to completion. Nico provided advice throughout with form filling... Voir plus
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Speaking to Laura about the purchase of my annuity was an absolute pleasure. She explained everything, clearly and confidently and regularly stopped to make sure I understood and whether I had any... Voir plus
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The appointment system worked well, telephone calls came through on time. The staff were clear and courteous. The advisor took great pains to clarify everything, listened carefully and gave short conc... Voir plus
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Following up on articles on Pensions by Consumers Association (Which?) I contacted HUB Financial Solutions, who they suggested and recommended. Laura and her colleagues were most helpful. Laura especi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We aim to transform customers' lives in retirement - it's what makes us different. We take the time to build up a detailed understanding of each individual’s financial situation and what they want to achieve. HUB Financial Solutions is part of Just Group plc, a specialist in the retirement market. As a Group, we’ve helped more than 700,000 people achieve a better later life through our solutions and services. HUB Pension Consulting specialises in providing client advisory services to Defined Benefit pension scheme trustees and scheme sponsors undertaking bulk member options exercises.
Coordonnées de contact
5th Floor, The Ewart, Bedford Square, BT2 7EP, Belfast, Royaume-Uni
- hubfinancialsolutions.co.uk
4,8
Excellent
912 avis
Aucun historique récent de demande d’avis
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I am very grateful for the excellent…
I am very grateful for the excellent support I received regarding my pension annuity options. Laura the Advisor I spoke with was very honest and open about the service they provided and the options available on the open market for me to make an informed choice. Laura was incredibly helpful and knowledgeable. I am very happy with the overall experience. Thank you!
26 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for your wonderful review. We're delighted to hear that Laura provided honest, clear guidance and helped you explore your pension annuity options with confidence, giving you the information needed to make an informed choice. We pride ourselves on delivering great customer service, so it's fantastic to know Laura's knowledge and support made such a positive difference to your experience.
Very friendly and informative
Called on time and prepped me with the correct information was very clear and explained everything thoroughly also very polite and friendly. Thanks Laura
3 septembre 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for your lovely review. We're so pleased to hear that Laura was friendly, informative, and took the time to explain everything clearly, ensuring you had the information you needed to explore your options with confidence. We pride ourselves on delivering excellent customer service, so it's wonderful to know Laura made such a positive impression.
Alison was excellent
Alison was excellent. She took her time and made sure I understood everything as she went along. I really felt that she had my best interests at heart. I would highly recommend Alison if you want to talk through your options including Equity Release. Thanks again Alison.
1 septembre 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your experience. We're delighted to hear that Alison took the time to explain everything clearly and helped you feel confident exploring your options, including Equity Release. We pride ourselves on delivering great customer service, so it's wonderful to know Alison made such a positive impact, and we truly appreciate your recommendation
Hub Financial Solutions feedback
I contacted Hub Financial Solutions having seen write up in Which? Both Sean (who did my initial review of the annuities landscape) and Laura (who did the follow up review, including the medical assessment) were very helpful and able to answer all my questions. The phone meetings were done at a good pace and I did not feel rushed into making a decision. They only cover the top 6 big pension providers but it was perfectly fine to meet my needs. I would certainly use them again should the need arise.
28 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your experience with HUB. We're delighted to hear that both Sean and Laura were able to support you through the process, answer your questions and provide information at a pace that helped you feel informed and comfortable exploring your options.
We pride ourselves on delivering great customer service, so it's wonderful to know you never felt rushed and that the service met your needs. Thank you for your kind words and recommendation, we’d be pleased to support you again in the future should the need arise.
Right from the start i felt at ease…
Right from the start i felt at ease with Laura, she explained everything, pensions to me are a mine field. She used plain and simple terms and we took our time, I never felt rushed or pressured. She went through absolutely everything i needed to know and at the end of the consultation I decided i needed time to think which she absolutely agreed with and we arranged a further appointment. My second appointment went perfectly too. Laura was attentive, professional and we even had a giggle just to lighten the situation as she knew i was nervous about my appointments. I would definitely use this service again.
19 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for sharing such a thoughtful review. We're so pleased to hear that Laura helped you feel at ease, taking the time to explain everything clearly and at a pace that worked for you, without any pressure. We pride ourselves on delivering supportive, customer-focused service, so it's wonderful to know Laura's professionalism, patience and friendly approach helped you feel confident throughout the process. Thank you for choosing HUB, and we're delighted to hear you would use our service again.
Pension set up
Spoke to Laura today to go through all my options for my private pension.
She was extremely helpful and gave lots of valuable information that was a great help for me to make a choice on how to proceed.
Laura never rushed through anything and had time to answer any questions that I had, not that there were many as she had covered everything so thoroughly that she had already covered my queries.
If all of their representatives are as good then I would have no hesitation in recommending HUB Financial Solutions.
20 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to leave us such a positive review. We're delighted to hear that Laura took the time to explain your pension options clearly, provided valuable information and ensured you felt fully supported throughout the conversation.
We pride ourselves on delivering great customer service, so it's wonderful to know that Laura’s thorough and patient approach helped you feel confident about your next steps. Thank you for your recommendation and for choosing HUB.
Positive experience
I would like to take this opportunity to provide some positive feedback. Jackie Hart was incredibly helpful throughout taking the time to explain everything clearly and answer all our questions. Her patience kindness and reassuring manner really helped to put us at ease and made the whole experience much more comfortable.
We really appreciated the support she gave us and felt that she went above and beyond to make sure we felt listen to. We are very grateful for all her help.
17 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your positive feedback. We're delighted to hear that Jackie was so helpful throughout the process, taking the time to explain everything clearly, answer your questions and provide the reassurance you needed along the way.
We pride ourselves on delivering great customer service, so it's wonderful to know that Jackie’s patience, kindness and supportive approach helped you feel comfortable and listened to. Thank you for your kind words, we really appreciate your feedback and are so pleased Jackie made such a positive difference to your experience with HUB.
Informative and productive call
I had a call appointment with Laura today and it was everything this type if call should be.
Starting with the call being on time, Laura was friendly and helpful, explaining everything in sufficient detail and checking my understanding as we went through.
Laura promised to send me information, and she did so.
She explained what to expect as the next steps and gave me timescales so I know what will happen going forward.
A well conducted appointment, thank you.
18 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your experience with us. We're delighted to hear that Laura provided a friendly, informative and well-paced appointment, keeping you updated throughout and making sure you felt confident about the next steps. We pride ourselves on delivering great customer service, so it's wonderful to know Laura's clear communication and follow-through made such a positive difference. Thank you for choosing HUB and for your kind feedback.
From our first contact with Jackie Hart…
From our first contact with Jackie Hart we felt that we were in safe hands. She explained in great detail how our request to take equity out of our property would proceed.
Jackie was very patient and reassuring and able to answer any questions we had. When we needed points to be reiterated she was very understanding and not all all condescending. her patience was endless
28 juillet 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your experience with us. We're delighted to hear that Jackie made you feel in safe hands from the very beginning and took the time to clearly explain each step of the process.
We pride ourselves on delivering great customer service, so it's wonderful to know that Jackie’s patience, reassurance and willingness to answer your questions helped make the experience a positive one. Thank you for your kind words and for choosing HUB.
Smoke and Mirrors
I was pushed into dealing with Hub by Phoenix (even after ticking the "not interested" box on the Phoenix medical declaration) and as my pension is with profits and a guaranteed annuity rate I was surprised (having been advised no sane financial advisor would ever advise moving it (by my own presumably sane financial advisor)) Hub could offer a better deal on an annuity. But here's the thing, although I could (potentially) get a few pounds a year more through Hub - the Phoenix guy couldn't tell me who the mythical annuity provider was or any of the details (Hub obviously quote more than Phoenix for a reason i.e. you are now being back-end plundered by two parties (the miracle of binary free-market financial expertise lol) the percentages and fees are then bandied around for transferring your (don't forget this is what's left of your [not theirs] already mightily plundered fund) hard earned money and then various "features" are thrown at you like "overlap" etc. When you ask for these "features" to be explained in writing they can't do it unless you are deaf, blind or otherwise invalided. If you ask for worked examples they can't provide them (because they already explained it duh!). Finally the end result is immense customer dissatisfaction - dissatisfaction with a UK financial machine which has continuously excelled in failing all of us our entire working lives. Long live (the memory of) Bernie M!
17 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience left you feeling frustrated and that the information provided did not give you the clarity and confidence you were looking for when exploring your retirement options.
We understand how important it is to have a clear understanding of potential benefits, charges, features and how recommendations are reached, especially when making decisions about your pension. We value your feedback and will use it to help improve how we communicate information and support customers through the process. If you would like to discuss your experience further, please contact us at Trustpilotfeedback@hubfs.co.uk and our team will be happy to help.
Laura was helpful and friendly
Laura was helpful and friendly , she explained everything easily for me to understand fully, I would highly recommend using this company especially if you get to speak to laura
13 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Laura was friendly, helpful and explained everything in a way that made you feel confident and informed. We pride ourselves on delivering great customer service, so it's wonderful to know Laura made such a positive impression. Thank you for your recommendation and for choosing HUB.
We have been clients of HUB for a…HUB review
We have been clients of HUB for a number of years and can’t speak highly enough about them. They are always on hand should we need them, and theadvice they have given is always well presented and easy to understand. Special thanks to Luke Barton, our contact at HUB, who is always very professional whilst at the same time being very friendly and helpful.
11 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for your continued trust and for taking the time to share such lovely feedback. We're delighted to hear that you've had a positive experience with HUB over the years and that our advice has been clear, helpful and easy to understand.
We pride ourselves on delivering great customer service, so it's wonderful to know that Luke Barton has provided professional, friendly and reliable support whenever you've needed it. Thank you for your kind words, we'll be sure to share your feedback with Luke and the wider team.
I had a call from Laura
I had a call from Laura, regarding my maturing pension. Laura was very clear and made sure that I understand everything she was saying, asking if I had any questions as we went through the phone call. I felt happy at the end the call.
10 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your feedback. We're delighted to hear that Laura made the conversation clear and easy to follow, taking the time to check your understanding and answer any questions along the way.
We pride ourselves on delivering great customer service, so it's wonderful to know you felt informed, supported and happy at the end of the call.
Pension appointment
Andrew called me exactly on time and took his time to explain everything thoroughly and paused at the appropriate points to ask if I had understood everything or had any questions. He made the whole process easy and I am grateful for his professionalism.
5 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your experience. We're delighted to hear that Andrew took the time to explain everything clearly, checked in throughout the appointment, and helped make the whole process feel easy and straightforward. We pride ourselves on delivering great customer service, so it's wonderful to hear that Andrew's professionalism and support made such a positive difference.
An extremely efficient and helpful…
An extremely efficient and helpful service .Particularly good advice and guidance. Prompt responses to queries and a friendly manner of personnel at all times.
6 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for your kind feedback. We’re delighted to hear that you found our service efficient and helpful.
Very pleased with all of the quick and
Very pleased with all of the quick and efficient help Alison weir gave to me
6 août 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for your kind review. We're delighted to hear that Alison Weir provided quick and efficient support throughout your journey.
We pride ourselves on delivering great customer service, so it's wonderful to know Alison was able to make the process smooth and straightforward for you.
Excellent service
We are 100% happy with the excellent service we received from Alison Weir, who took great care to find our ideal product. The process was efficient, extremely thorough and surprisingly quick - just 3½ weeks from start to conclusion. Most impressive! Big thank you to HUB.
29 juillet 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your experience. We're delighted to hear that Alison Weir provided such excellent service and took great care in finding the right product for you.
We pride ourselves on delivering great customer service, so it's wonderful to know you found the process efficient, thorough and quick from start to finish.
Very efficient and pleasant to deal with
The people with whom were dealing with my application. They were very efficient and plesent. Kept me up to date through all the stages of raising the extra loan against my property.
16 juillet 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to leave us a review. We’re delighted to hear that the team kept you informed throughout the process and made arranging your additional borrowing a smooth and positive experience. We pride ourselves on delivering great customer service, so it’s wonderful to know our colleagues were efficient, helpful and pleasant to deal with.
My experience
The experience was made very easy to understand and follow and a lot of patience was used to explain things very clearly to me
29 mai 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to leave us a review. We’re delighted to hear that the process was easy to understand and follow, and that our adviser took the time to explain everything clearly and patiently. We pride ourselves on providing great customer service, so it’s wonderful to know you felt supported throughout your experience with HUB.
Alison & The Hub stress free process
Alison took her time & fully explained the process & offered alternatives.
All the paperwork was accurate and on time.
She answered all our questions to our satisfaction.
Also their costs were the best of the 3 companies we approached.
We have no hesitation in recommending Alison & The Hub
9 juillet 2026
Avis spontané
Réponse de HUB Financial Solutions
Thank you for taking the time to share your experience and for your kind recommendation of Alison and HUB. We're delighted to hear that Alison took the time to explain your options clearly, kept the process stress free, and ensured everything was completed smoothly and on time. We pride ourselves on delivering great customer service, so it's wonderful to know you felt supported throughout, and that our offering provided excellent value too.
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