Hvisk Avis 519

Josephine was very very helpful and she found me solution directly. she was very kind and reactive. The company gained my trust with this service. i really appreciate it.

While I was on holiday in Denmark I bought a HVISK bag. Soon after I arrived at my hotel room I saw the bag I had bought had some errors to it. I sent HVISK a mail explaining my complaint. I came in contact with Josephine who helped me with my problem right away, and who always replied extremely politely within a day. I returned the bag and reordered it when i came home (as I had no more time to go out of my way and buy a new bag). HVISK was so kind as to refund the difference I had to pay (I had to pay more for the bag when ordering it in The Netherlands). I am extremely pleased with their customer service, and even more pleased with my bag and the quality of it!
I would definitely recommend this brand to others and I'm looking forward to ordering another bag from HVISK soon :)

Kundeservice reagerede med det samme, da en syning gik i min taske. God service og fine produkter

I got very fast responses via e-mail, and they gave me really good refund options regarding my request. Very nice webshop service.

My order was lost by a delivery company so I contacted the customer service of HVISK. Josephine, the customer service specialist, was very polite and helpful. She solved my problem immidiately. I wish every customer service was this nice and efficient.

Had to change my address and Josephine was very helpful!

God service og alt i orden!

På trods af min taske gik i stykker efter blot 3 måneder, var det intet problem, at jeg kunne få tilsendt en ny.

I love my new purse from HVISK! It came quicker than I expected, and it did not disappoint. I did have an immediate issue with the pink resin chain (it broke). I sent a short email to customer service and within 24 hours received a tracking number for a replacement. I was thrilled!!

The address details of my package were incorrect. Therefore the shipment was returned to Hvisk. I sent them an email and they responded quickly and resent the package once they had received it and pro-actively informed me.

Upon arrival my bag had slight damage, I emailed customer service and they offered to send me a new bag without hesitation.
Thank you for the great service Josephine!
Would recommend Hvisk to anyone and will definitely be buying bags and accessories from you in the future! :)

I had ordered the wrong item and I decided to just inform them of my problem because I didn’t really know what to do. Josephine answered me almost immediately and was extremely kind and helpful. She replaced my item immediately and gave me all the information I could need. I didn’t have to worry about anything! I have to say their customer service is the best I have dealt with & I have recommended others to check out their shop too!

Waited a long time due to corona. But Josephine was really helpful and made sure that eventually I got my order. Happy with the bags I ordered and the chain they’re lovely!

Fantastisk kundeservice. Og super lækkere produkter

I want to especially thank Josephine from Hvisk who was very helpful and efficient with a lost package. She placed a new order, and i'm very excited to receive it :)

Josephine M of the Customer Support did a fantastic job when helping me with a reclamation issue. Everything was sorted out in no-time, communication took place via e-mail and was very helpful and friendly.

Great responsiveness and customer service!

super friendly and quick responding customer service.