Indi Dog Avis 

213
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Purchased a custom sized Houdini harness. I’ve had it about a month now and it’s great - I have a dog with a strong prey drive, so needed something that was strong, something she couldn’t back out of... Voir plus

Noté 3 sur 5 étoiles

Edit: I have received an email today from them saying my order will be coming this week. My email apparently was sent to their spam folder along with others so that will be a cause for the delay.... Voir plus

Noté 5 sur 5 étoiles

I have a husky cross who pulls like a train despite lots and lots of positive reinforcement for loose lead. I decided to stop fighting him and just make us both comfortable so I wanted a head collar t... Voir plus

Noté 5 sur 5 étoiles

Truly the best harnesses you can get! I’ve tried multiple different brands to find the right harness that keeps pods safe and also fits well for all their different shapes and sizes. Indi-Dog ticks al... Voir plus

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

Small family business which has hit difficult periods previously, committed to doing better with shorter turnaround times and better communication.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

213 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,2

Tous les avis

(213)

55 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I ordered two head collars

I ordered two head collars. They did take a while to arrive, but were well worth the wait! I have a dog who pulled me over, but no more! She is so calm when wearing them. They are soft, don’t mark her muzzle. Highly recommend.

21 février 2025
Noté 4 sur 5 étoiles

Great harnesses if you can wait

These are excellent harnesses. This is the second one I've bought for my hound, the previous one lasted 5 years and was still perfectly usable, just going a bit rusty around the hardware from a dip in the sea. I opted for brass hardware this time and I'm confident I won't ever have to replace it. My only holdback in recommending these harnesses to everyone is the long wait times with no communication, which is a shame as I can see allot of thought and effort is put into the products themselves. Maybe the lead times mentioned on the website should be lengthened?

5 février 2025
Noté 5 sur 5 étoiles

Brilliant!!!

Looks beautiful on her. Not much growing room so I may need to reorder. I’ll try to send pictures. She looks brilliant!

12 février 2025
Noté 5 sur 5 étoiles

Quality

A friend lent me one of these head collars, and I have to say it’s the best one i have used. We have a large golden and his pulling was making walks very unpleasant.
Instantly stopped the pulling and now it’s a joy walking him.
They are hand made, and lovely quality. Delivery took a month as being handmade, but well worth the wait, shall order another in the future.👍🏻

28 janvier 2025
Noté 5 sur 5 étoiles

5 stars for the product

5 stars for the product - 3 for the delivery it took over a month but there was Christmas/New Year in between. The team were responsive but I was maybe a little bit nervous as this was my first time ordering.
I ordered the padded, hands free belt and it’s well made and well thought out design.

25 janvier 2025
Noté 2 sur 5 étoiles

Poor communication, very long lead times

The thing is, the product itself is very good. But the communication surrounding the 7 weeks in-between payment and delivery of said product was very poor. I don't mind waiting 7 weeks if needed but I do mind not getting any communication regarding this wait!

23 janvier 2025
Noté 4 sur 5 étoiles

Great harness great quality

Great harness great quality. Only 4 stars bc it took 2 months for the harness to arrive, with no communication for weeks. Then I was updated on everything, business owner is super friendly and explained everything! In the end I am very happy!

4 décembre 2024
Noté 5 sur 5 étoiles

Brilliant for strong, active dogs

Brilliant. Bought the first indi dog harness 2022 & still holding up well but after many swims in the Leeds/Liverpool canal, rolling in God knows what etc, it was time for a new one.
My dog is a young male husky so can be a strong puller but I'm 100% confident in these harnesses. He can also wiggly his way out of standard harness so we have the extra belt & collar attachment for safety.

27 novembre 2024
Noté 4 sur 5 étoiles

Quality product

Quality product! Only reason it’s not a 5• a bit of confusion in not contacting me regarding measurements. Once I spoke to them the product arrived as promised.

26 novembre 2024
Noté 3 sur 5 étoiles

Failed to deliver on time, long wait, but great product.

Looking for an update on order #1601, order placed September 8th, nothing received. No updates/tracking via shop to say this was ever dispatched.

You replied to my first email saying this:

“ Hi James,

Apologies for the delay on your order, we have been extremely busy recently and have got a little behind. Your order will be on the way this week

Best wishes
Sid
Indi-Dog”

That was back on 6th October and it’s now 28th November. No replies to follow up emails. If I don’t hear anything I’ll be claiming the £24 back through the credit card company. Please sort this out!!

UPDATE: the dog walking belt arrived today and it’s really Excellent quality. 5 stars 🌟 for the quality of the product, but the comms need to be worked on. The 3 stars are to reflect this.

8 septembre 2024
Avis spontané
Logo de Indi Dog

Réponse de Indi Dog

Hi James,

This has been posted and shopify should have notified you of this and given you the tracking details, but I may have missed ticking the notify customer check box! Sorry about that, your parcel number is 11-017 D56 156 which can be checked via royalmail

Noté 4 sur 5 étoiles

Houdini Harness…

The product is of good quality and well made, this is the second harness I have purchased. The only gripe I have with the actual harness is that the houdini belly strap is too loose for my Whippet even on the tightest it will go and it makes the whole harness slip from side to side (but that's me being picky). However, the timescale for receiving it is very random and certainly not what is stated on the website. Communication is a bit haphazard and again, timescales were not met. This is disappointing because when equipment such as a harness/collar are ordered it is because you need it pretty much straight away not two months in the future

30 octobre 2024

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