Infinity CruisesAvis 

699
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... Voir plus

Noté 1 sur 5 étoiles

Had paid a premium for direct/non stop flights to San Diego which worked fine on the outward, but we're inexplicably cancelled for the return "due to fight cancellations ". However the flight we we... Voir plus

Noté 4 sur 5 étoiles

Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

COMPLETELY UNRESPONSIVE & INEFFICIENT. Our flights were cancelled due to conflict in the Middle East. Despite promising to re-route our party they simply went missing, did not respond to emails or r... Voir plus

À propos de l'entreprise

  1. Agence de croisières

Écrit par l'entreprise

Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

699 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(699)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Very professional

Very professional. Would not be embarrassed if you wanted to give us a free upgrade.

31 octobre 2023
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Réponse de Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards

Infinity Cruises

Noté 5 sur 5 étoiles

Helpful and patient.

The person we spoke to couldn't have been more helpful. Explained everything well and was very patient.

3 septembre 2023
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Réponse de Infinity Cruises

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with the agent who took care of your booking.

Kind Regards

Infinity Cruises

Noté 5 sur 5 étoiles

Great first time!

An excellent package was on offer which was adapted to include extra nights for us. Dave was extremely professional, friendly and full of good advice. He was also patient with our many questions and resolved any queries. He gave us time to think and was not pushing us to make snap decisions. From this first experience of Infinity Cruises I can safely say I will return for the next cruise I book.

5 octobre 2023
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Réponse de Infinity Cruises

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Dave.

Kind Regards

Infinity Cruises

Noté 4 sur 5 étoiles

Everything ok so far

Everything ok so far booked for Feb 2025 a long way to go yet.

19 octobre 2023
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Réponse de Infinity Cruises

Thank you for your review and sharing your booking experience with us – it is much appreciated.

Kind Regards

Infinity Cruises

Noté 5 sur 5 étoiles

Dealt with Dave and he explained the…

Dealt with Dave and he explained the cruise in great detail. I would definitely deal with this company again.

10 octobre 2023
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Réponse de Infinity Cruises

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Dave.

Kind Regards

Infinity Cruises

Noté 4 sur 5 étoiles

So far our experience has been good

So far our experience has been good. Booking was easy and the rep. made our arrangements fit our needs. Since we have not travelled yet, this is all I can say.

17 octobre 2023
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Réponse de Infinity Cruises

Thank you for your review and sharing your booking experience with us – it is much appreciated.

Kind Regards

Infinity Cruises

Noté 3 sur 5 étoiles

Frustrated

Initially thought they were very good with a phone call on a Sunday evening advising that I could get the last inside cabin for the cruise and trip I was looking for. I was surprised therefore to see the same holiday and inside cabins available within 4 days of paying my deposit but £300 per person cheaper. I had emailed with an enquiry about internal flights and also enquiring whether I would be able to have the cheaper deal or be upgraded. I have now emails x 2 and phoned x 3 with no reply despite assurances that I would be telephoned the following day.

6/10 & 09/10Thank you for your response. I would be grateful if you could resend the recent emails you have sent me as I have not received any correspondence from you in my inbox or junk mail

6 août 2023
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Réponse de Infinity Cruises

Good afternoon,

Thank You for your feedback. I am sorry to read that you are not happy with our service. It is always frustrating when the price reduces once a confirmed booking is in place - something we have little control over. I can see we have been in email communication regarding this matter, if you need any further assistance, please let us know.

Kind Regards

Infinity Cruises

Noté 5 sur 5 étoiles

Dave was extremely helpful and patient

Dave was extremely helpful, informative and patient. This is our first cruise so we weren't sure what we were doing but Dave made it very simple. Thank you.

3 août 2023
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Réponse de Infinity Cruises

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Dave.

Kind Regards

Infinity Cruises

Noté 3 sur 5 étoiles

Incorrect information…

Booked and very helpful and supportive marked down due to being given incorrect information cruise involved return flight late at night was told cruise would arrange excursion on that day and drop off when on cruise requested was told they did not do this which meant a 14 hour wait at airport which then created having to rearrange flight to prevent long wait. Honesty is best policy

28 août 2023
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Réponse de Infinity Cruises

Good afternoon,

Thank you for taking time to feedback on our services. So that we can investigate the issue, please can you email customersupport@infinitycruises.co.uk so we may follow up directly with you.

Kind Regards

Infinity Cruises

Noté 5 sur 5 étoiles

Our go-to cruise agent

Infinity is now our go-to cruise agent. They always go above and beyond to give us great deals.

7 septembre 2023
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Réponse de Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Noté 5 sur 5 étoiles

good personal service

Having someone to talk too direct and explain/answer my questions

27 août 2023
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Réponse de Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Noté 5 sur 5 étoiles

Asian Cruise alternative

Alternate cruise offered. Information kept up to date. Good communication so far.

25 août 2023
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Réponse de Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Noté 5 sur 5 étoiles

Dave was very helpful and knowledgeable…

Dave was very helpful and knowledgeable with the cruise we wanted to book. Highly recommended.

29 août 2023
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Réponse de Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.

Kind Regards
Infinity Cruises

Noté 5 sur 5 étoiles

First class service

I phoned them up explained what I was looking for and
Dave the young man was very helpful he research what I had asked for then told me he would ring me back as soon as he found all the information I needed his service and friendship over the phone was second to none I told him the date I needed to be away for the 12th October to celebrate our 50th wedding anniversary after I had booked the cruise with him I told him I would like him to look for another cruise in January next year which he sorted out exactly what I wanted I haven’t book that one yet but when I return after the one in October I will be getting straight back on to Dave at infinity cruises he is an asset to your company

27 août 2023
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Réponse de Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.

Happy Anniversary!

Kind Regards
Infinity Cruises

Noté 5 sur 5 étoiles

1st time cruisers!

As 1st time cruisers we put our full trust in Mike. He gave us further information on the drinks package, a video of the cabin, food inclusions etc for our future trip to Miami and the Caribbean.
I've also asked Mike to pick what he thinks will be the best cabin for our trip so absolutely no pressure Mike!
Must say though he answered all of our questions and if it all goes to plan who knows this could be the first of many,

12 août 2023
Avis spontané
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Réponse de Infinity Cruises

Thank you for your 5-star reviews. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards
Infinity Cruises

Noté 5 sur 5 étoiles
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Réponse de Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Noté 5 sur 5 étoiles

Excellent customer service by Bobbi

We had Bobbi deal with our booking. He was amazing and one of very few who actually listened to what we wanted and made it happen. Never once did I feel pushed or that it was just a booking. Bobby gave us time to think through our plan and a few suggestions to help achieve exactly what we wanted. It was a real pleasure to have him help us.

20 juillet 2023
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Réponse de Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.

Your compliments will be shared with the consultant.

Kind Regards
Infinity Cruises

Noté 5 sur 5 étoiles

Bali stay & 12n cruise

Knowledgeable/helpful cruise consultant.

20 juillet 2023
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Réponse de Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards

Infinity Criises

Noté 5 sur 5 étoiles

I have been booking with you for many…

I have been booking with you for many years and Bobby who helps us is second to mone just brilliant

14 juillet 2023
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Réponse de Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Noté 5 sur 5 étoiles

Mediterranean cruise

Recently booked a Mediterranean cruise. Eric at infinity cruises was very helpful and accommodated our flight requests etc very efficiently. They also helped when we had difficulty logging into the online check in. All went very smoothly.

14 juin 2023
Avis spontané
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Réponse de Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Eric.

Kind Regards,

The Infinity Team

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