Infynitihome Avis 

Complete Scam;

I was asked if If you are happy to wait we can process everything at our end and dispatch it as soon as we receive the item." - I did not confirm that I wanted to this processed!

Then I was now told that "Please note that a cancellation would now incur a 10% service charge, as the supplier has already been paid and the payment gateway fees is already deducted."

1. No where on your website does it state this fee
2. I never confirmed to processing this
3. No one from their support is returning my messages

Ordered a BBQ, 2 days later received an email saying my order has been cancelled, no explanation. On investigating the website the item price has suddenly jumped up by £20....... Perhaps this is the reason for cancellation?!?
Unfortunately for them I have more than cotton wool between my ears and will not be reordering at the higher price; especially as item is now cheaper elsewhere.
Avoid this company as they are obviously scam merchants just wanting to take people's money so their cash flow looks good.

I placed 2 orders and both were canceled without any reason even though the item is still available on the website.

Ordered an item through shop. Money was taken and 3 days later order was cancelled and refunded. Had already messaged them but didnt even get a reply or an explanation to why item was cancelled.

If there was an option to give this company zero stars then I would’ve done! Utterly ridiculous, ordered cat enclosure and few days later received an email saying my order was cancelled and refunded. No explanation, whatsoever. Disgusting. I wish I read reviews before even bothering to order. Don’t recommend, stay away from this one.

Great range of products at unbeatable prices. Kept well informed with the delivery process. Item was delivered within 2 days!! Well pleased

DO NOT ORDER FROM THIS COMPANY!!!

Looks like I’ve been scammed!

Ordered chairs from them and have been chasing them to see when I might receive my order. They have not answered e-mails (bounced back to me), phone (message saying can’t be connected) and by using their chat option.

Do not place an order with them as you will not receive your order and will lose your money!!!

I purchased a flat pack TV stand from this company and although one small component was missing, they were very quick and helpful to send me a replacement. Great customer service and a good quality product.

Ordered a sideboard, paid and recieved an order number. 24hrs later order was cancelled with no explanation and when I went back on the site the price had been increased by £100

Company advertises stock they either don't have or can't honour. Avoid the disappointment and deal with a more reputable supplier

Ordered this toilet paper cabinet , it is perfect. Was an exact match for a
larger bathroom cabinet I had bought from elsewhere. Very pleased with the quality, style and price

Great price, very easy to erect and pack away, fast delivery 👍

Easy to order online with quick delivery. There was good communication with confirmation of order & delivery date. Tracking item for delivery time was excellent and as stated delivery on time.

Infyniti Home were unable to fulfil my order for reasons beyond their control. They contacted me to advise the problem and gave me options to choose from. I chose a refund and this was arranged immediately.
Disappointed I didn't get my order but credit to this company who dealt with the matter without delay.
Big thanks to James and his team.

Great communication - even when I made an error it was rectified. All in all a great experience.

Scammers took my money then 24hours later said item was not in stock (like in the other reviews) emailed them asking when will i get my refund....no reply!
Do not buy!! £60 gone

Prompt response to my order.
Whole experience was very satisfactory,

I ordered a specific chest of drawers which looked a good match for bedroom furniture we already had.
When the delivery arrived, the product they sent had a different name. The overall design was similar, but details such as the drawer knobs and feet were different in style and, more importantly, the colour was significantly different.
When I took this up with the company, they explained how pine, being a natural product, can vary in colour, and pictures on websites can never be 100% dependable. I accept that's true to some extent, but not to the degree I experienced. They totally failed to understand that sending a product with a different name from the one ordered meant they had sent the WRONG product.
To give them their due, they did arrange a collection and a refund, but they withheld the carriage costs, as though I'd simply changed my mind.
I'm sure they're fine to deal with, unless something goes wrong, as can be seen from the other reviews. I won't take that risk again.

No issues with delivery, customer service provided timely response on what I thought was a problem (my mistake).

waited several days then simply declined order saying they didn't have stock. Really not hard to know how much you have. very poor.

Edit. Responded to my emails (after a poor review) wit an apology and offering a discount on future purchase. Still frustrated but at least they didn’t just ignore the problem. Credit where it’s due.

Cancelled order after 5 days. If you don’t have stock, don’t put it on your website.