Ingeni Services Group Limited  Avis 

Very informative service and helpful staff Ash

I really struggle talking to people at times ,and when ashraf called to talk about family insurance I asked if I could speak another time as I was anxious. Few says later I asked him to call me which he did and he was great on the phone with me , and helped me through getting my insurance sorted . Thanks mate for good service .

I found the claims process to be easy
Staff are very professional and helpful
You are given good instructions on how to fill in the claim forms

Gerald

I’ve never claimed before but Ashley and her team helped me to understand the process needed for a successful and easy transition.
Even though I had omitted a wheel that needed doing , I was treated as a human being and dealt with very professionally.
Thanks to all and I’m a very happy person..

Simple and straightforward to make/log a claim. Friendly and professional team.

Very smooth process, kept informed throughout by Oscar who was good to deal with.

The gentleman I dealt with regarding my Gap insurance was a credit to the company. His name was Ashraf; explaining everything in thorough detail. Ensured I understood everything with a cheerful approach. Was eager for me to ask any questions I had.

Very polite and helpful claim form sent in minutes easy to fill in claim cleared in a few days and repairer contacted to fix a date for repair

Thank you for processing my claim for some minor defects on my car, once the claim was approved it was a quick response to get the work done.

A very good experience for a write off GAP claim. They take their time to take informed decisions, but in the end is worth the wait.

I was sceptical about tyre insurance but I am now convinced of its value.
Now I know what is expected in a claim the process has been smooth and fast.
Thank you Sophie and everyone at Ingeni!

After having an accident, things weren't easy, but having GAP insurance through Ingeni Services made all the difference.
Oscar handled our claim professionally from start to finish. He kept us updated throughout the process, explained where the claim was at every stage, and contacted us promptly whenever any additional information was needed. The whole claim was dealt with efficiently and professionally, which made a stressful situation much easier to manage.
We would personally like to thank Oscar for all of his help and support. His excellent customer service gave us real peace of mind.
We highly recommend GAP Insurance and Ingeni Services to anyone considering GAP insurance. Thank you for making a difficult experience so much easier.

Ash made the process very easy - and has great hair!

I purchased 2 Ingenie policies to cover alloy and minor damage, hoping never to need them. Unfortunately in my 2nd year of ownership and after a long drive down the A12, a subsequent weekend car wash revealed 3 little paint chips and an alloy scratch.
A call to the claim line and a conversation with a real person (no AI bot!) Sophie, and the process began. Everything was managed exactly as I was told it would. And quickly too, with no fuss or hassle. Just an email and form to complete with a few photos.
The repairs were carried out by Revive (reviewed separately).
I waited a few days for the repair to be completed before writing the Ingenie review so as to ensure the entire process from claim to repair could be included.
I am pleased to be able to recommend Ingenie for their polite, courteous and professional service, along with their repair partners.
I’ll look to purchase a policy with my next new car…but hoping I won’t need it.
Chris D.

I approached the company with a complicated case and they did all they could to help me get a fair hearing about a refund on tyres. Oscar in particular went out of his way to keep me updated and guide me through the process.

Ashraf Miah Was super helpful and explained everything so well, would recommend so much, thankyou again

Overall service provided by Ingeni Services very impressive. Very helpful on initial telephone call, immediate follow up with required claim documentation and really easy to complete. Claim process completed very quickly and would have no hesitation to recommend.

Curbed a wheel, but I have wheel and tyre instance with Ingeni (bought with the car, from the Hyundai Dealer). Very easy to invoke the cover. Good comms from Ingeni. Once my claim was approved, they fired-up a local repairer ('Revive') and everything slotted seamlessly into place. Great.

Once I was clear of the online forms and image uploads it was quite easy to submit.

Where an awesome expression, customer care was top notch and straightforward and well detailed. I strongly recommend ingenious gap insurance