Insignia Wellness Avis 

Good service

A really impressive product. We are busy builders and we thoroughly enjoyed assembly of the unit. It's straightforward, practical and easy
And I've got to say when we spoke to the members of staff, especially about
their product, knowledge was vast and the courtesy and conscientness of the company with all the staff (especially Nero)is fully welcomed also to mentionany Ursula a member of their staff was equally helpful. To me in this day and age we don't generally give reviews, but we were moved to do so with this company

If I could have given no stars at all I would have! I really wish I did due diligence on this before wasting my money.

My shower unit was installed after 6 months of delivery and stopped working within 4 months. I contacted the company who told me I have to buy a steam generator.

They outrightly refused warranty and were telling me to buy a part they weren’t sure was the problem. Not worth the money as it packs in easily and dodgy warranty conditions. Also this thing of telling people to purchase a part without knowing whether or not is the fault is ridiculous. I regret wasting my money on this.

Update 20 August 2024

I would like to make it clear that the only thing that was changed was the RCD which never stopped the unit from working in the first place. The shower unit was fine up until the steam setting was used and it wouldn't switch on thereafter.

In my opinion and this is purely based on the way I was treated on the call with the tech guy, I felt patronised like I did not have a single brain cell in my head. I bought this shower unit to help me with my fibromyalgia & endometriosis and to give my autistic son hydrotherapy but I am now left feeling cheated and defeated.

A guarantee should be just that, no ifs no buts. Well unless you know your product isn't really of good quality then blame customers for the tiniest of things.

My builder changed the RCD as he felt it would be UNSAFE to leave it under the shower in case water leaked into it and gave us an external one. That never stopped the shower working a single day but in actual fact made us safer.

I felt belittled on the call. No discounts were offered as suggested in the comments and my one star was based on the quality of the call I had with tech support.

I requested to pay £100 for the extended warranty as I am still within the 5 year period and I was told I couldn't as it was past 12 months purchase - Ridiculous

I requested a discount- was not offered one at all during the call or even one to consider.

I asked and asked and kept hitting a brick wall. Bear in mind all I was after was getting my shower working as I don't like keeping broken things in my house, I believe in fixing faults and finding solutions but with this company just be prepared to pay more if you don't play by their terms.

The only offer they made to me was to purchase a steam generator for £299 which is the standard price. No discounts, nothing at all.

I asked multiple times to clarify if there was anything else they could do as I don't feel it is fair to charge me full price for a part within the 5 year stipulated guarantee period and all I was getting was a NO. He did not offer anything, just a simple answer- buy a new steam generator or continue to use your shower as is.

Not everyone installs things as soon as they are bought, This shower is certainly not a holy grail and for what it's worth I feel like I flushed my money down the drain instead of actually invest in something that was going to be therapeutic for my son and I.

It's not all singing and dancing especially if you do not consider the cost to customers whom you do not treat as valid when it suites you.

I have a vidalux hot tub and have had it for fairly the same period and it works a gem, never gave me any issues and seems good quality compared to this shower unit. I paid similar price as I did for the shower unit and I know it has not broken down because it does not have a DODGY STEAM UNIT. A high quality product does not break down as soon as it is used as intended.

There are simply no excuses for this. How much more modifications can a shower unit of this sort have other than an exposed RCD which makes people safer? Also please learn to meet customers half way and not speak to people like they are stupid. After all we have put our trust in your brand with the hope that we are buying a good quality product and good customer care and being obnoxious like I'm begging for a free item is not the way to treat a customer.

The product isn't a high quality spec, they know this and they know they have to replace parts often and thats why they make it difficult when it's time to do so.

I hope naive future customers will know what they are up against and make informed choices and not just hope for the best like I did.

I wish there was an option to listen to calls on Trustpilot.

I bought the insignia platinum two person steam shower over a year ago and had it installed 8 months ago due to housing planning issues. As a shower and for its daily use it is great, however the cubicle itself looks quite cheaply made as you can tell that it is mostly plastic and the “chrome” plastic edgings are quite tacky looking and I had to have the stools replaced within 6 months a the “chrome” legs had rust mark despite me following insignias care plan on looking after and cleaning the shower. The main component that makes the shower and all functions work costs £200 according to insignias technical support person as this is the cost of the main part, so its a big step up to add roughly £1800 for materials that are not of good quality. Also, to note that within 8 months of installation, the shower stools have been replaced and the light function, and steam function and radio function had all stopped working, leading me to have the control panel replaced which (despite being under warranty) has cost me £260 (up north - I can only imagine how much more this would be in other areas!!!) to have an electrician out on 2 occasions as they don’t have their own engineers and wont send you the parts out that you need unless someone of a professional capacity can speak to them about what the problem may be.

Moving onto to the disgraceful customer service of the company themselves, I have had to deal with the main technician person on several occasions and have felt belittled, and made out to be stupid every time I have spoken to him. I have a disability which is part of the reason why I bought this, to help with my breathing, and insignia are aware of my disabilities and what support I require. When I had issues with a part being broken, I was told that although it is within its warranty period I would need to get a professional to come and look at it before they would consider sending any parts out. I was then told after the electrician had been and advised that I needed the part that insignia originally suggested, that they would need to talk to the electrician while he was looking at the shower so he can tell the electrician what was needed as the electrician wouldn’t know where to look. The technical support team are only available Monday-Friday between 10.30-15.30 so it made it difficult and a longer process to be able to get an electrician out at the right time to be able to communicate and get things fixed quickly. I had already paid for a call out fee for the electrician to come and would need to pay a 2nd and 3rd time if this was the case so my support worker called insignia to ask why I needed to do this and what the possible cause of the issue I was having could be and every answer came back to the same part of the shower needing to be fixed despite the technician consistently telling me that the electrician had to call him while they are here to know exactly what the problem was. The technical person agreed to send me the part out but requested for me to return the old part in the box that the new part arrives in. The shower has now been fixed, with the part that the electrician suggested and when I sent the old part back, I was questioned as to why I sent it back and what they we’re supposed to be doing with it as clearly they don’t know how to communicate with their own departments. It was really dis-heartening that it took an able-bodied and able-minded person to repeat what I was saying to be able to get through to the technical team as I was made out to not be able to understand the process or what the technical person was saying due to my disabilities.
I am hoping that my honest review of the shower and the company enables other people to have the knowledge before purchasing their products on what potential problems they could have and the potential additional costs including throughout its warranty period, which I would only think will increase after the warranty has ended as you would have the additional cost of the part itself. In my opinion, I would shop around and check what is included in the warranty before purchasing so that you can have the high-end steam shower you want, but with the after care you deserve.

I have had my Insignia shower now for 12 months and am delighted with it.
During installation and commissioning I had a few questions to put to their customer services team and their response was almost immediate, helpful and clear. Reference to their YouTube videos was a really helpful way of explaining the answers to some of my questions but there was always additional support from both customer service and technical support teams.
A great company to deal with, offering well thought out products. I would strongly recommend.

Customer service helpline is hopeless. Tried to tell me the parts I required were discontinued, then gave me a part number, which was totally irrelevant to the product I own. Found my own solution in the end.
Have only had the shower for 7 years, slightly alarmed at how many parts I have had to replace.

Able to find the spare parts for our shower and order them. Delivery was prompt.

I bought my 9002 insignia shower cabinet 5 years ago.
Once delivered, as I was assembling it, I realised it had an incorrect part, and I had to wait about 4 days for a replacement part. Once received, I was able to finish building it.
I live in a hard water area, so was not surprised when I had to replace the thermostat cartridge after 2 years as it became impossible to turn.
I also had to drill a small drain hole in the light fitting surround as it had filled with water.
Just after 3 years of service the light and radio stopped working. I tried another transformer power supply, but couldn't get it to work.
In May this year, 5 years old now, there was a loud crack under my heel, the tray had cracked in a Y shape and started leaking. I made a temporary repair and have now decided to replace it.
I was expecting it to last longer than 5 years, so only a 3 star rating.
On the plus side, it didn't leak during its time.

Top quality service from the start, not had chance to install the shower yet, but I’ve unpacked it to check it out, can’t wait till it’s ready to use. I’ll be back to review more once it’s finished.

Spare part came within the stated time and in good condition

Ease of installation, I bought it 6 months ago and just got around to installting it which was exactly a described, i lost the door stops somehow? but are easily purchsed in the spares dept. Sorted.

Very helpful

Great customer service, I've dealt with insignia several times and wish other companys operated like them.

Constantly having to refit the glass edge strips, our previous Insignia shower did not exhibit this problem which poses the question has the profile of the strips changed.As you can imagine this is most frustrating especially after enjoying a trouble free and super two person steam shower previously.

Great customer service! Just love it when the phone is answered straight away. Then not passed around and around, the operator or whoever answered dealt with the query from start to finish with knowledge and expertise! Nothing was difficult or awkward......just simple!! Well done Insignia Showers!!!

Brilliant response for a spare part. I spoke to a lovely helpful lady on the phone. No menus, no pressing numbers like a demented chicken, no being cut off or transferred from one dept to another. Just good quality customer service from a real human being. What a difference.

great buying experience with help from Derek who delivered on time and was a great guy. as it was an outdoor sauna, it is heavy so make sure you have a couple of people (strong) to help unload

Ignore their reply on this site....
ISSUES ARE NOT RECTIFIED!!
Shower still has leaks and have totally ignored our requests for refund.