I emailed Anne and got a very quick response. After discussing what I needed Anne dealt with it the same day and I received my parcel 3 days later. Excellent Customer Service and extremely helpful t... Voir plus
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Lisez les avis des autres
Two years ago we brought Insignia Diamond Quadrant Steam Shower which we are extremely happy with. This is our second Insignia Shower. We recently experienced some difficulties with the everyday parts... Voir plus
L'entreprise a répondu
Steam generator supplied just over a year ago stopped functioning . Contacted Nero Patel at the company who had been my original purchase point of contact . Having described the circumstances in which... Voir plus
L'entreprise a répondu
I have been using their products and parts for last 10 years across all my properties. Their products are durable and easy to install. Also I can't stress how much steam room and jacuzzies improved my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de bien-être
- Magasin d'articles de salle de bains
- Magasin de rénovation
- Fabricant
- Magasin d'articles de sauna
À propos de Insignia Wellness
Écrit par l'entreprise
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Coordonnées de contact
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Royaume-Uni
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,4
Excellent
992 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Insignia Wellness
Thank you for your kind words! We’re thrilled to hear that you found the ordering process quick and easy. Providing a seamless shopping experience is one of our top priorities, and your feedback lets us know we’re on the right track.
Excellent service
All correspondence was done by email and I was contacted very quickly after submitting a query.Excellent service all round.
20 décembre 2024
Réponse de Insignia Wellness
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to respond quickly to your query and provide excellent service. Your satisfaction means a lot to us, and we’re always here to help with anything you need.
Réponse de Insignia Wellness
Thank you, Rosemary, for your kind words! We're thrilled to hear that you found it easy to locate the replacement parts you needed and that our delivery was fast. Providing a seamless shopping experience is our top priority, and your feedback reassures us that we're on the right track.
Thanks for choosing us!
Superb customer service from Anne & her manager
I have a number of problems with the installation of a new Insignia steam shower (installed by a qualified plumber).Anne, from Insignia Customer Services was beyond helpful. Nothing was too much trouble for her. She was pleasant , extremely knowledgeable & she quickly understood & responded to the issues. She painstakingly explained the reasons behind the problems. She documented, with exceptional detail & clarity, the causes of the issues & then suggested remedies. She replied speedily to many emails &, for the attention of the installer, attached some explanatory video links.
For completeness, when Anne needed to consult a Manager, I don't know their name, but that person was helpful, supportive & understanding & together with Anne could not have given me more assistance.
Anne is, by far, the most helpful person I have encountered in any Customer Services. Thank you very much Anne.
9 septembre 2024
Avis spontané
Réponse de Insignia Wellness
Thank you so much for sharing your experience and leaving such a detailed and glowing review! We're sorry to hear about the challenges with your Insignia steam shower installation, but we're delighted that Anne was able to provide such exceptional support. 🌟
Anne truly exemplifies the dedication and expertise we strive for in our Customer Services team, and it’s wonderful to see her efforts recognised. We'll be sure to share your kind words with her and the Manager who assisted. It’s feedback like yours that motivates us to keep delivering the best service possible.
If you need any further assistance, please don't hesitate to reach out. Thank you again for your patience and for taking the time to highlight Anne’s incredible work!
They did a wonderful job
Steve and Eric did a wonderful job in assembling our sauna and I give them 5 stars. Unfortunately one of the internal lights was not working and we wait for Insignia to send someone to fix it.
26 novembre 2024
Avis spontané
Réponse de Insignia Wellness
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that Steve and Eric provided excellent service while assembling your sauna – we'll be sure to pass along your compliments to them. 😊
We apologise for the internal light issue and any inconvenience this may have caused, however, I'm informed we promptly returned and rectified the issue. We hope you enjoy your sauna for years to come ♨
Excellent customer service – excellent shower
We bought an Insignia shower unit cabinet with steam and jets. The shower cabinet looks absolutely amazing and everyone comments on it. It works really beautifully and we are so happy with the shower. We had a slight issue with a paint reaction near the steam jet and had no problem with the customer services who were immediately on the problem and replaced the panel. Anne was fantastic at communication and helped us know and. They are really easy to communicate with and do exactly what they say they’re going to do. It is reassuring to know that they have such good customer service and can help you.
4 novembre 2024
Avis spontané
Réponse de Insignia Wellness
Thank you for your kind feedback! We’re delighted to hear that you’re enjoying your Insignia shower and that it’s been a fantastic addition to your home. It’s wonderful to know our team was able to assist you as expected and ensure everything met your satisfaction.
At Insignia, we take great pride in providing both exceptional products and outstanding customer care, so your kind words mean a great deal to us. Should you ever need anything in the future, please don’t hesitate to get in touch.
Thank you once again for choosing Insignia!
Still waitng.
Well after six weeks I have still not found a plumber competent enough to do the work. Contacted Insignia and they just told me it was a DIY job . Sorry at my age its not! Maybe a first class product , but some king of fitting service would be hellpful.
22 novembre 2024
Avis spontané
Réponse de Insignia Wellness
Thank you for sharing your feedback. We’re sorry to understand you had difficulty finding a fitter, but we’re glad to hear that one is with you today.
While our products are designed for DIY installation, we completely understand that this approach might not suit everyone. Your feedback regarding a potential fitting service is very valuable, and we’ll be sure to pass it on to our team for consideration.
If you need any further assistance or have questions during the installation, please don’t hesitate to contact us. We’re here to help ensure everything goes smoothly.
Steve and Derek installed my KY003…
Steve and Derek installed my KY003 sauna at my home and went through on how it works. While I haven't yet used the sauna, it looks awesome and will be a welcome addition to my garage conversion project into an en-suite bedroom.
20 novembre 2024
Avis spontané
Réponse de Insignia Wellness
Thank you for sharing your experience! We’re pleased to hear that the installation service met your expectations.
Your transformation project sounds absolutely brilliant, and we’re delighted to have contributed to it. We hope your sauna becomes a well-loved feature of your new space once it’s copleted.
If there’s anything else we can do to help, please don’t hesitate to get in touch.
Réponse de Insignia Wellness
Thank you for your feedback, George! We're thrilled to hear your experience was just as seamless as before. We appreciate your trust and look forward to serving you again!
Insignia shower cubicle review after 18 months.
Installed the shower cubicle on my own, 18 months ago. The installation instructions require slight amendment, as there were some differences as to the parts and exploded diagram for assembly.
Total satisfaction with the shower unit, with regard to quality, visual appearance and operation. Would recommend Insignia showers. The sales and technical support was and has been exemplary.
13 novembre 2024
Avis spontané
Réponse de Insignia Wellness
Thank you Colin for sharing your experience! It’s great to hear that you're still enjoying your Insignia shower unit after 18 months. We're delighted that the quality, appearance, and performance have met your expectations, and that our sales and technical support were able to assist you. Your recommendation means a lot to us! Happy showering 🚿
Great Service
Insignia have provided 1st class customer service throughout the ordering, delivery and after sales care. Ursula in particular was extremely helpful and provided exemplary service, many thanks
12 novembre 2024
Avis spontané
Réponse de Insignia Wellness
Thank you Andrew for your kind words! We're thrilled to hear that your experience with Insignia has been nothing short of exceptional from start to finish. Ursula will be delighted to hear your feedback—she truly goes above and beyond for our customers. Your appreciation means a great deal to us, and we’re grateful for your support!
I don't normally write reviews but on…
I don't normally write reviews but on this occasion thought i would due to my experience with Insignia. Bought from this team, great price, delivery and experience. Delivery was on time all boxed and correct. I bought the shower steam room for my summer house but was still on with building the project.
I then noticed the item would not fit in the area i had planned. I had to ring and see if they would change the item for a smaller size. Alex was great, helpful and understanding and really did get me out of a pickle. It was a pleasure to see customer service is still out there and companies and their teams still deliver this service. He sorted everything for me and i have to say i am glad i bought direct from this company. Great price experience and support throughout. Give these people a chance they wont let you down, their team support throughout the purchase and advise if you need any additional help on the fitting etc.
Keep up the good work Insignia and don't lose the after sales support you show, this helps you stand out from your competitions, and what customers need. I will be buying from them again.
Thanks for all your help Alex
12 novembre 2024
Avis spontané
Réponse de Insignia Wellness
Thank you for going out of your way to share such a comprehensive review of your experience with us. Your kind words truly made our day, and we’re so pleased to hear your feedback. Your confirmation of our customer service means the world to us—we’re committed to keeping that level of support strong, as we believe it’s exactly how it should be. We’re delighted to have been part of your summer house project, and we look forward to assisting you again in the future.
Very quick in replying to my email in a…
Very quick in replying to my email in a polite and helpful manner. I then received a part very quickly which included a video on how to fit the part.
Exellent service. thank you
5 novembre 2024
Avis spontané
Réponse de Insignia Wellness
We truly appreciate your wonderful feedback! It warms our hearts to know you had such a positive experience with our customer service team. We pride ourselves on providing quick responses and clear guidance, so we are glad to hear the instructional video helped. Remember, we’re always here for you. Thank you for choosing us!
I ordered wrong size
I ordered wrong size. Sent it back and got right one 6 days later. Very helpful and efficient, over the phone.
23 octobre 2024
Réponse de Insignia Wellness
Thank you so much for your kind words! We're glad to hear that our team was able to assist you quickly and efficiently. It’s always our goal to make exchanges as smooth as possible, and we’re delighted everything worked out with your order. If you need anything else, don’t hesitate to reach out—we’re here to help!
Bought INS9005 steam shower in March…
Bought INS9005 steam shower in March 2020 and recently glass panel next to door shattered. I asked for replacement but was told this model is discontinued and so replacement panel is not available! I am very disappointed as the shower unit is only just over 4 years old. I expected parts to be available at least for five years.
22 octobre 2024
Avis spontané
Réponse de Insignia Wellness
Unfortunately, as you mentioned, the model you purchased has been discontinued, limiting our ability to replace certain structural components, such as the glass panel. While we aim to support spare parts for all models, the glass is integral to the shower unit's structure and is not available as a standard spare part.
That said, we completely understand your disappointment, and we'd be happy to discuss this further with you. We'd love to explore possible solutions, including offering a replacement shower that could better suit your needs. Please don't hesitate to reach out and ask for Alex, our client relationship manager, who will do everything possible to assist you.
Thank you again for bringing this to our attention. We look forward to resolving this for you soon.
Fantastic customer service
Fantastic customer service. I just wanted thank everyone who has helped me over the past couple of weeks, as you have all gone above and beyond to help. I needed to replace a part, that was delivered super quickly, but I then needed two other parts to fix it fully, and you got it all done for me. I cant thank you enough for all the effort you put in.
18 octobre 2024
Avis spontané
Réponse de Insignia Wellness
Thank you so much for your kind words! We're thrilled to hear that our team could assist you and provide the support you needed. Going above and beyond for our customers is what we strive for, so it's wonderful to know that we were able to get everything sorted quickly for you. If you ever need anything in the future, don't hesitate to reach out. We truly appreciate your feedback and your support!
Avoid Insignia Showers!
When we purchased our Insignia steam shower through PlumbWorld, we were told it had a 5 year warranty.
Fast forward 15 months and the shower electrics have failed, all the fittings are rusty and the door wheel bearings have all seized up.
When PlumbWorld passed on this information to Insignia, they responded that we had not registered for our warranty so they will not cover any parts. Bearing in mind there was no paperwork advising that we needed to register for the warranty. This is now with trading standards.
They already know the issue is a failed steam unit which is a common fault.
Poor quality and poor customer service from both PlumbWorld and Insignia.
Don’t waste your money with them!
16 octobre 2024
Avis spontané
Réponse de Insignia Wellness
Dear Mr. Lloyd,
Thank you for sharing your feedback. We are truly sorry to hear about the issues you’ve experienced with your Insignia steam shower. We understand how frustrating it can be when something goes wrong with a product you’ve invested in, especially when it impacts your daily routine.
Regarding your concerns about the warranty: All Insignia products, including those purchased through third-party retailers like PlumbWorld, come with clear instructions on how to register the product extended warranty. We ensure that customers receive multiple reminders about this, including:
• A welcome pack highlighting the importance of warranty registration.
• A delivery note that mentions the warranty registration again.
• Warranty details on the first page of the instruction manual.
In addition, our website lists warranty information for all our products. While we aim to make this information easily accessible, we apologise if the registration process was not as clear through the reseller.
That said, we strive to assist our customers in resolving issues whenever possible. While your warranty registration was not completed, and the standard 12-month period has expired, we still want to help. As our customer service team mentioned, we’re happy to offer a genuine discount on the replacement steam generator and assist with any other concerns you may have.
We’re here to ensure all our customers have a fair and positive experience with our products. Should you have any further questions or if there’s anything else we can do to help, please don’t hesitate to get in touch.
Best regards,
Insignia Showers Team
Réponse de Insignia Wellness
Thank you for the great feedback! We're delighted to hear you received exactly what you needed quickly. If you ever need anything else, don't hesitate to get in touch. 😊
Top notch service
I had a query prior to ordering that was responded to very quickly. The ordering process was easy and quick. At 0850 the morning after I placed the order I had a call from the warehouse to arrange delivery and 7 working days later I have a pile of boxes to unpack. A special mention to the driver(Derek) who was brilliant according to my son in law (who accepted the delivery). I have just finished unpacking & checking everything and all was good with no problems. Now I'm just waiting for the chance to remove my old shower and install the new cabin. Many thanks to all at Insignia for a prompt and hassle free experience.
9 octobre 2024
Réponse de Insignia Wellness
Hi Lionel,
Thank you very much for your lovely review. We're pleased to hear everything from your initial query to delivery went smoothly, and it's great to hear Derek has been his charming self again—we'll be sure to pass on your kind words, which will absolutely make his day! 😊
Once you've got your new shower installed, we'd love to see how it looks in your bathroom. Also, don't forget to register your Platinum shower for the extended 5-year parts warranty. You can do that here: https://www.insigniashowers-support.com/warranty/step1.aspx.
If you need anything else in the meantime, we're always here to help.
Best regards,
The Insignia Team
Ordered spare parts service quick and…
Ordered spare parts service quick and efficient
5 octobre 2024
Réponse de Insignia Wellness
Thank you for the review! We are glad to hear the service met your expectations. Feel free to reach out if there is anything else we can assist with.
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