I emailed Anne and got a very quick response. After discussing what I needed Anne dealt with it the same day and I received my parcel 3 days later. Excellent Customer Service and extremely helpful t... Voir plus
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Lisez les avis des autres
Two years ago we brought Insignia Diamond Quadrant Steam Shower which we are extremely happy with. This is our second Insignia Shower. We recently experienced some difficulties with the everyday parts... Voir plus
L'entreprise a répondu
Steam generator supplied just over a year ago stopped functioning . Contacted Nero Patel at the company who had been my original purchase point of contact . Having described the circumstances in which... Voir plus
L'entreprise a répondu
I have been using their products and parts for last 10 years across all my properties. Their products are durable and easy to install. Also I can't stress how much steam room and jacuzzies improved my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de bien-être
- Magasin d'articles de salle de bains
- Magasin de rénovation
- Fabricant
- Magasin d'articles de sauna
À propos de Insignia Wellness
Écrit par l'entreprise
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Coordonnées de contact
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Royaume-Uni
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,4
Excellent
992 avis
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Réponse de Insignia Wellness
Thank you for the positive feedback, Brian. We are happy you found exactly what you needed and are satisfied with the price.
If you need anything else, please don't hesitate to reach out.
Telephone call was answered quickly and…
Telephone call was answered quickly and professionally.
The part I required was quickly identified and ordered.
Delivery was next day despite only selecting standard delivery at checkout.
14 février 2025
Réponse de Insignia Wellness
Great to hear! Fast, efficient service is what we aim for. We're here anytime you need us!
I duplicated an order by mistake and…
I duplicated an order by mistake and money was refunded within 24hrs.
Items were great quality as advertised and were delivered to Glasgow in 48hrs as promised, well packaged and undamaged.
Pleasure to deal with 👍
12 février 2025
Réponse de Insignia Wellness
Thank you for your feedback! We're always here if you ever need anything else.
Rubbish Sauna
Bought the corner sauna, not impressed! It takes forever to assemble and the instructions are rubbish like an ikea flat pack. The panels are screw on and don’t align properly. The door leaks air from the bottom so you feel a cool breeze on your feet the whole time you in the sauna. You better off purchasing another brand with clamp in panels that align.
5 février 2025
Avis spontané
Réponse de Insignia Wellness
We're sorry to hear that your sauna assembly experience hasn’t been as smooth as expected. Ensuring the unit is installed on a flat, level surface is essential for proper alignment and optimal performance. We understand that clear instructions make all the difference, and we’re actively working on improved installation guides to support customers who choose to assemble their sauna themselves.
We also offer professional installation services for a completely hassle-free experience. That said, our technical support team is always happy to assist over the phone and troubleshoot any concerns you may have. Please don’t hesitate to reach out—we’d love to help you get the most out of your sauna!
Ordered a new thermostatic valve for an…
Ordered a new thermostatic valve for an non steam shower and it was delivered 2 days after I ordered it at a great price.I hope I can still receive spares in the future as our shower is 12 years old and still in excellent condition thanks to insignia.
7 février 2025
Avis spontané
Réponse de Insignia Wellness
Thank you for the fantastic review, Ian! Amazing to hear your shower is still going strong after 12 years. We're glad you found the right part quickly and at a great price. Rest assured, we’ll be here for any future spares you need. Enjoy many more refreshing showers!
easy to find Parts on web site
Parts found on web site, easy to order and arrived in 2 days, great service.
installed POD about 6 months ago and There great.
recommend quicker and easier to install and if anything goes wrong it is easy to fix.
26 janvier 2025
Réponse de Insignia Wellness
Thanks for your fantastic feedback! We're so glad you found ordering easy and that you're loving your POD. Great to hear the installation was quick and hassle-free, too! If you ever need anything, we’re always here to help. Enjoy!
Great customer service
Great customer service from Anne and Nero resolving our issues with our Sauna.
24 janvier 2025
Avis spontané
Réponse de Insignia Wellness
Thank you for your kind words! We're delighted to hear that Anne and Nero swiftly resolved your query. Enjoy your sauna, and if you ever need anything, we’re here to help!
Réponse de Insignia Wellness
Thanks for the great feedback! We're always here if you ever need anything else. 😊
Excellent sturdy product it’s a show…
Excellent sturdy product it’s a show piece definitely recommend this product. Delivered on time what more can you ask?
16 janvier 2025
Réponse de Insignia Wellness
Thank you, Julie. We are delighted to know you are happy with your Insignia product and that our delivery service met your expectations. If there is anything else we can do for you, please do not hesitate to contact us.
Great Service By Alex
17 janvier 2025
Réponse de Insignia Wellness
Thank you, Kalpesh, for taking the time to share your experience. We are glad to hear Alex has met your expectations. If there is anything else we can help with, please don't hesitate to reach out. We are always happy to help.
Réponse de Insignia Wellness
Thank you for your kind words! We're delighted to hear that you had an excellent experience with us. Your satisfaction means the world to our team, and we're here whenever you need us. Thank you for choosing Insignia!
Derek kept me informed of when he was…
Derek kept me informed of when he was going to deliver my shower. He was also kind enough to bring all the boxes into my hallway. I would call it the perfect delivery. Thank you Derek.
15 janvier 2025
Avis spontané
Réponse de Insignia Wellness
Thank you so much for your kind feedback! We're thrilled to hear that Derek provided you with such excellent service and kept you well-informed throughout the delivery process. Going the extra mile, like bringing the boxes into your hallway, is exactly the level of care we strive for. We'll be sure to pass your appreciation along to Derek! If you need anything further, please don't hesitate to reach out. Enjoy your new shower!
Buying oils and poor design
Buying oils etc, very easy and good price.
However, the 900 diamond quadrant steam shower I just purchased and installed, filled the bathroom with steam when first used it: terrible design error!!!!"
Once I modified the cubicle door with plastic seals at the top, its now fine.
14 janvier 2025
Réponse de Insignia Wellness
Thank you for your feedback! We're pleased to hear you found purchasing oils straightforward and at a good price. We appreciate you sharing your experience with the steam shower as well. While we're glad you were able to resolve the issue, we’re always here to help and encourage you to reach out to our support team for assistance with future concerns. Your feedback is valuable as it helps us continue to improve.
Quick response from sales directing me…
Quick response from sales directing me to correct spare parts page
Ordering was easy
Thanks
13 janvier 2025
Réponse de Insignia Wellness
Thank you for your kind feedback! We're delighted to hear that our sales team was able to guide you quickly and effectively to the correct spare part, and that the ordering process was easy. Your satisfaction is our priority, and we’re always here to help.
Steve and Derek are absolute troopers
Steve and Derek are absolute troopers. Very cold weather yesterday and still managed to persevere and get the sauna built in four hours. Really lovely gentlemen and professional in their service and delivery. Would absolutely recommend!
8 janvier 2025
Avis spontané
Réponse de Insignia Wellness
Thank you for your kind words! We're thrilled that Steve and Derek delivered such excellent service despite the cold weather. Their dedication and professionalism shine through, and we'll surely pass your praise to them.
Thank you for recommending us—we're pleased to hear you are happy with your sauna and the experience! Please let us know if we can assist with anything else.
Réponse de Insignia Wellness
Thank you for your kind feedback! We’re glad the replacement part was delivered quickly and met your expectations. We strive for excellent communication and efficient service, and it’s wonderful to know we achieved that for you.
Thank you for choosing Insignia. We’re always here if you need us again!
Quick response and exchange transaction
Very quick delivery. Very quick return response. No problems at all will use again for future shopping.
13 décembre 2024
Réponse de Insignia Wellness
Thank you for your feedback! We’re pleased to know that your delivery and return process went smoothly and quickly. Thank you for confirming that you had a hassle-free experience and that you would choose us again for your future shopping.
Spare parts
I ordered spare parts, easy to find what I required and they arrived promptly. Very pleased with the service
31 décembre 2024
Réponse de Insignia Wellness
Thank you for your feedback! We're delighted to hear that you found it easy to locate the spare parts you needed and that they arrived promptly. It’s always our aim to provide a seamless and efficient service, so knowing we met your expectations truly means a lot to us.
Thank you for choosing Insignia. We’re here whenever you need us again!
Very poor product and horrendous…
Very poor product and horrendous customer service.
I bought a steam shower via Costco a few months ago and have finally managed to get it installed. They stated that it could be installed by someone with a basic DIY capability which is nonsense. I had to employ and electrician and a plumber and it still took them days to install.
The quality of the product is extremely poor for such a high value item. The unit feels unstable when standing in it and the sound quality is awful with lots of interference through the speaker. When I tried to request a replacement part I was told that it was due to other electrical items around the unit causing interference. I've isolated the unit and powered down everything else around but the unit still sounds terrible. Reading other reviews this seems to be a common issue so it is clearly not a stand alone issue.
Registering the warranty is also extremely difficult and I suspect this is intentional. Despite being told the unit can be installed by someone with DIY skills they request details of the plumber and electrician who carried out the install. As they are ignoring an issue 3 months in I somehow doubt they will cover the product for 5 years. In fact it seems my product has been discontinued 3 months after purchase which also seems to be a common excuse.
I would strongly advise anyone to avoid buying these products - there will be no support when things go wrong.
11 décembre 2024
Avis spontané
Réponse de Insignia Wellness
We’re sorry to hear about the issues you’ve experienced with your shower. To clarify, we refer to it as a "DIY build," not a "DIY installation." Employing an electrician and plumber, as you did, is indeed the recommended approach to ensure a professional and safe installation.
Regarding the warranty registration, it’s designed to be a straightforward process. While we request the electrician’s or plumber’s details if available, there is an option to select “DIY install” if you do not have this information.
Additionally, we’d like to reassure you that your shower has not been discontinued. Costco often removes products from their website when they are out of stock, which may have caused some confusion.
If you have further questions or need additional support, please don’t hesitate to reach out.
Parts I needed were still stocked
Parts I needed were still stocked, they were expensive for 4 small brackets though at £10 then £5.99 Postage
23 décembre 2024
Réponse de Insignia Wellness
Thank you Richard for your feedback! We're glad we could provide the parts you needed. We understand that pricing, especially for small items, can sometimes feel high, however, we continuously work to ensure our prices remain competitive.
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