Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Ins... Voir plus
L'entreprise a répondu
Karan was very helpful and polite when discussing my query today. The matter was handled very quickly. Shame about the long wait before speaking ( hold music ), but Karan made up for that being so h... Voir plus
L'entreprise a répondu
Having worked with Installsure previously I knew it was the best choice for my own business. They are clear in the information they require and helpful in ensuring you know where you are in the proces... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Coordonnées de contact
40 Rushworth Street, SE1 0RB, London, Royaume-Uni
- installsure.co.uk
4,0
Bien
191 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Karan was very good and perfect…
Karan was very good and perfect customer service. Would recommend this company
4 avril 2025
Avis spontané
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Good,quick and a efficient service
Good,quick and a efficient service
Thank you
21 mars 2025
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Zero Customer Service
I have tried on numerous occasions to make contact with this company but they seem to flatly refuse to deal with any customers.
Another insurance industry example of poor customer service and avoid/delay at all costs.
Installsure and others, FENSA are part of the GGF Group who all remain silent where a payout is concerned.
19 février 2025
Avis spontané
Réponse de Installsure
Dear Oscar,
Thank you for sharing your feedback. We sincerely apologise for your experience when attempting to contact us and for the delay or inconvenience this may have caused.
Please know that we take all customer concerns seriously, and we are committed to resolving any outstanding issues. In order to investigate your complaint further and provide you with the required assistance, we kindly ask that you reach out to us directly at complaints@installsure.co.uk providing your name and contact number so that we can call you directly to assist. If you would prefer to call us directly, please call the complaints line on 020764 53740.
We appreciate your patience and look forward to the opportunity to resolve this situation promptly.
Kind regards,
Chicco Esio
Operations Manager
Phone call with install sure regarding a safe style window
The phone operative abe, was extremely helpful and gave me all the information I wanted to hopefully fix my residence 9 window that was supplied by safe style in 2016..
5 mars 2025
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
INSTALLSURE we’re great from start to…
INSTALLSURE we’re great from start to finish. I’m a self employed window fitter a year in set up on my own and I wanted to find a simple insurance back guarantee company to bakc my fensa registration. It was very simple online followed by simple to follow email instructions to finish up. Definitely recommend
1 mars 2025
Avis spontané
Réponse de Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Excellent customer service
I had a question in connection with an existing claim which appeared to have stalled. Ade, who handled my call, was excellent. He helped guide me through what needed to happen next and got the cogs turning again. (The problem was at my end due to correspondence going to a junk folder that I had not realised). Ade even waited patiently on the phone to ensure the actions were completed. Thank you Ade.
4 mars 2025
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Ade was helpful over and beyond
Ade was helpful over and beyond. Patient, kind and understanding.
28 février 2025
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Karan Tharmakulaseelan really helped us…
Karan Tharmakulaseelan really helped us set up our IBG, talked us through every step of the way, replied to emails and questions, really was smooth experience dealing with Karan, credit to the Installsure company.
Thanks again for all your help.
25 février 2025
Avis spontané
Réponse de Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
The Installsure Client Administrator…
The Installsure Client Administrator (Karan) was extremely helpful in supplying the paperwork and help with online instructions; all with a pleasent manner and promptly. It is nice to get queries dealt with in this way. Manay thanks.
18 février 2025
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Friendly professional advice
20 février 2025
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star review
I spoke to Ade regards claim
I spoke to Ade regards claim, he dealt with enquiry with a very professional manner, he explained the procedure on how to claim, e mails sent incorporating appropriate forms for me to complete. Thank you
19 février 2025
Avis spontané
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Réponse de Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
Réponse de Installsure
Your 5-star review motivates us to keep pushing forward and set the tone for excellence in what we do.
Helpful and efficient contact
Very helpful operator talked me clearly through what was required and sent documentation within minutes of requesting them.
13 février 2025
Avis spontané
Réponse de Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Absolutely disgusted with this company, complete waste of time
Absolutely disgusted with this company, complete waste of time, our windows have a 10 year guarantee, unfortunately they were fitted by Safestyle, installsure are saying they are only covered for 5 years, we have 6 failed units all within 8 months. Cost to replace approx £600 which has been refused, Safestyle fitted our conservatory aswell, after a 7 fight they actually stripped to ground level and rebuilt, showing what the original workmanship is like, very very poor.
13 février 2025
Avis spontané
Réponse de Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All our claim decisions are accompanied with a letter explaining the reasons behind our decision. If you are still dissatisfied with our decision, you may submit a complaint in writing as per our complaints procedure at complaints@installsure.co.uk
Quick and competent
Quick answer to the phone call and a positive, cheerful, competent and helpful respinss.
5 février 2025
Avis spontané
Réponse de Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
Returned my call when they said they…
Returned my call when they said they would and dealt with my query swiftly and promptly
5 février 2025
Avis spontané
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Quick response to the problem we had…
Quick response to the problem we had regarding a faulty window
4 février 2025
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star review
Not even bothered to contact me
Contacted these guys at their email address in the certificate on 15th January. Received a receipt saying "thank you for contacting us we have successfully received your email and our team will respond on 3 working days". That was 6 working days ago. Have also rang - goes straight to voicemail - have left message. Tracked down another email from all the negative reviews so hoping to get a response. worried regarding all the negative comments!!
23 janvier 2025
Avis spontané
Réponse de Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our Claims Team will be contacting you as soon as possible. We appreciate your feedback and hope to restore confidence in our service.
Call handler was very patient and…
Call handler was very patient and helpful, explained everything carefully and calmly. Fantastic service, highly recommend.
17 janvier 2025
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable.
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