Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Ins... Voir plus
L'entreprise a répondu
Karan was very helpful and polite when discussing my query today. The matter was handled very quickly. Shame about the long wait before speaking ( hold music ), but Karan made up for that being so h... Voir plus
L'entreprise a répondu
Having worked with Installsure previously I knew it was the best choice for my own business. They are clear in the information they require and helpful in ensuring you know where you are in the proces... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Coordonnées de contact
40 Rushworth Street, SE1 0RB, London, Royaume-Uni
- installsure.co.uk
4,0
Bien
190 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fairly straightforward process
Fairly straightforward process. Good communication
17 décembre 2024
Avis spontané
Réponse de Installsure
Thanks for sharing your rating with us and the community
Good customer care and resolution of outstanding Safestyle issues
I have been dealing with Installsure since they took over Safestyle UK who went into liquidation.
I had an issue with a leaking window, installed by Safestyle.
I have been dealing with Vinitha who has been very helpful and has dealt with the issue (which has been outstanding since December 2022) with courtesy. A settlement is now in the process of being made.
11 décembre 2024
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Hi I've been totally honest with my…
Hi I've been totally honest with my request every time I have phone up nobody as answered the phone not acceptable could do better thank you
3 décembre 2024
Avis spontané
Réponse de Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our telephone number is 020 7645 3744 or alternatively you can reach us on email at info@installsure.co.uk or by clicking on the following link https://www.installsure.co.uk/contact-us through our website. We are open Monday to Friday (excluding weekends and bank holidays) from 9:00 am to 17:00 pm.
Hello? Hello? Anyone there?
A simple response to multiple voicemails, webforms and emails would be nice
2 décembre 2024
Avis spontané
Réponse de Installsure
We’re sorry to learn about your experience with us. I noticed our staff has emailed you. Hope the matter was resolved. If it wasn't resolved, please reach out to us, directly at claims@installsure.co.uk. Please provide your details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service.
Karan was a pleasure to deal with
Karan was a pleasure to deal with, extremely helpful and polite.
Thank you Karan
29 novembre 2024
Avis spontané
Réponse de Installsure
Your most welcome Su !! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Copy of IBGs
I emailed asking for copies of insurance backed guarantees to be sent to me. Karan called me back within 24-hours and was very helpful. They resolved my query very quickly.
22 novembre 2024
Avis spontané
Réponse de Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
VERY PROFESSIONAL TEAM OF FITTERS
Great repair work by a professional efficient team of fitters on time and cleaned up. Very grateful. Excellent communications with office and was constantly kept up to date
11 novembre 2024
Avis spontané
Réponse de Installsure
We’ll continue working hard to make every interaction, exceptional and memorable
I cannot express enough gratitude to…
I cannot express enough gratitude to Karan for the incredible support and guidance provided during my application process. Karan was not only immensely helpful and kind but also went above and beyond to ensure every issue was addressed promptly. Their patience and willingness to take the time to solve problems immediately were truly remarkable. I genuinely don’t know what I would have done without Karan’s support today. Thank you for being such a reliable and compassionate guide.
18 novembre 2024
Avis spontané
Réponse de Installsure
Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
Very Disappointing and Unhelpful Claim Experience
I purchased a product from Safestyle, and it included an insurance policy provided by Installsure. Unfortunately, Safestyle ceased operations, leaving me to rely on Installsure for a claim.
Despite providing all necessary documentation, my claim was denied based on a technicality within the policy's terms and conditions. The customer service experience was slow and unhelpful, and the denial letter provided little explanation or clarity.
Furthermore, Installsure directed me to contact specific engineers for quotes. Despite following their instructions and obtaining a quote, they seemed dissatisfied with the cost and sent another company to provide a lower estimate.
I urge potential customers to carefully review the terms and conditions of Installsure's policies to fully understand the limitations and potential exclusions.
13 novembre 2024
Avis spontané
Réponse de Installsure
We’re sorry to learn about your experience with us.The failure of Safestyle has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times.All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
Réponse de Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Like other reviewers I have had…
Like other reviewers I have had problems with Everest-an expensive conservatory which needs expensive repairs. I have been give the run around by Installsure for the last 12 months during which time the condition of our conservatory roof has steadily declined . Everest seem to adopt the ‘change the name of the company’ route of corporate responsibility and Installsure supposedly stand behind their guarantees. Except Installsure adopt the ‘sue us if you have the time and money’ route to deflect claims.
9 novembre 2024
Avis spontané
Réponse de Installsure
We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. I’m sorry to learn about the experiences you’ve had with us so far. Our aim is to support all our customers through this process and ensure that your claim is assessed in line with our terms and conditions. In addition, we consider your individual circumstances in reaching a fair decision on your claim. We would like to look into this for you and progress your case as quickly as possible. please can you contact us at claims@installsure.co.uk. Please include your name, address, policy and claim number. We look forward to hearing from you.
Réponse de Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Very good support throughout
From the start I received good advice and assistance when needed. I was kept informed along the way and it has all been sorted now. Just waiti g for appointment to have new door installed. Thank you.
28 octobre 2024
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Installsure Cowboys
Had two double glazing doors installed by Everest which turned out to be Everest 2020 and was never told. They went out of business and never told. Door hinge has developed a small fault so called Everest to be told not their problem and call installsure as they’ve taken over the guarantee: installsure have refused to honour the guarantee and are a disgusting company don’t trust them. Cannot call them and only email just refusing unless I give more info and when you do they still refuse. They have all the installation details and are liable. Scumbag con artist company don’t trust and don’t use them.
11 octobre 2024
Avis spontané
Réponse de Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us and the subsequent decision. We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
No faith at all.
I have contacted this company three times with no response. They are not to be trusted and I am having to deal with the work on my own. Serious avoiding tactics. Thank you Safestyle (old company) for dropping us in it.
16 octobre 2024
Avis spontané
Réponse de Installsure
We’re sorry to learn about your experience with us. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. We would lover the opportunity to move your claim forward as quickly as possible. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
No quibble refund
Phone call answered quickly. Clear what information was required. Communication maintained throughout. It would have been 5 stars had the payment run not been missed but this was quickly resolved.
19 septembre 2024
Avis spontané
Réponse de Installsure
Thanks for sharing your rating with us and the community. We will continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable.
If I could have given less than 1 star…
If I could have given less than 1 star I would. This company must be avoided at all cost. They are a bunch of weasels who use every possible excuse and delaying tactic to avoid paying legitimate claims. Absolutely disgraceful 😡😡😡
7 octobre 2024
Avis spontané
Réponse de Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
A fair conclusion
Although a protracted experience due to the number of claims they are dealing with, the whole process was painless, straightforward and conducted in an amiable atmosphere.
3 octobre 2024
Avis spontané
Réponse de Installsure
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do
Good but slow
Claim went through easily once the process had begun. However, took ages to get a response to initial contact. Just a waiting game.
21 mai 2024
Avis spontané
Réponse de Installsure
Thanks for sharing your rating with us and the community. We’ll continue to improve our services so that every interaction with Installsure is exceptional and memorable.
Very, very, very, very, very, very, very, very, very bad
Yeah not surprised the reviews are so diabolical as these guys are a complete joke. It was clear from day one they will try every trick in the book to avoid paying out. They put forward so many unnecessary hurdles - I sent an email, spoke to them on the phone, filled out a five-page form, sent various pics of different policy documents, was asked to get two quotes even though their own literature said one, then I was told 6-8 weeks for a decision, was quoted loads of small print - etc etc. The list goes on. Everything is designed to put you off from claiming. As a nice Brucie Bonus they also accidentally sent me another person's claim form, which surprise surprise they rejected so that was really strong from a GDPR point of view. Basically they are just trying to profit off other people's misfortune - both Everest and the customers. One of the worst companies I've ever dealt with - shame I can't give 0 stars
EDIT AFTER INSTALLSURE REPLY:-
You aren't sorry to hear about the challenges I've faced - you and I both know you deliberately make the whole process as painful as possible to stop people from claiming. If you'd have read my review properly you'd see that my issue is nothing to do with who is/isn't eligible, it's the ridiculous amount of hurdles you place in front of everyone - eligible or not - to try and prevent them from making a claim. You have zero respect for people's time and actively try to make the whole process as disorganised and unhelpful as possible to prevent any claims. No I will not approach you to discuss the other policy holder's form you accidentally sent me. Do your job for once. You are welcome to approach me if you like but be warned: I will try my best to waste as much of your time as you wasted of mine. Just added another very to the title of my review - hopefully that's clear now
24 septembre 2024
Avis spontané
Réponse de Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us. We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. With regards to the claim form sent, which included another policy holders information, we are keen to understand more about the issue. Please reach out to us directly at info@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly.
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