Avoid this policy at all costs !!! Had to pay a significant premium for my Frenchie and first time needed to claim for new condition has become an absolute war of attrition, with under writers of t... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Very helpful as I don't do on line banking, so we were allowed to set a direct debt up via the phone. And verification of Coopers insurance was emailed to me within minutes.
L'entreprise a répondu
Straight forward site, easy site to use and neogiate. Pet insurance sorted in a matter of minutes, clear answer to any questions I had and also one of the few companies not looking to ask for a ridic... Voir plus
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Gentleman sorted out the birth date because it wasnt showing properly no mater how much i tried, talked though all the options and answered my questions. Only trouble was i had to wait quite a bit fo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Insure Your Paws
Écrit par l'entreprise
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Coordonnées de contact
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, Royaume-Uni
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best price for excellent cover.
20 octobre 2025
Réponse de Insure Your Paws
Hi Richard,
Thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.
Kind regards,
Temi.
Réponse de Insure Your Paws
Hi Emma,
Love hearing this! Thank you for sharing your experience with us. It’s always so helpful—and heartening—to hear that what we do is working well for you. Thanks for being part of the journey.
Kind regards,
Dean.
Réponse de Insure Your Paws
Hi David,
Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.
Kind regards,
Dean.
Very impressed with the level of cover…
Very impressed with the level of cover offered and excellent price , so easy to use their website and set up Direct Debit for the coming year. They offer several different prices for various levels of cover, the very best cover was so much better and a lot cheaper than my current insurance company is offering.
15 octobre 2025
Réponse de Insure Your Paws
Hi Michael,
This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.
Kind regards,
Dean.
I have only just taken out the policy…
I have only just taken out the policy for my puppy, I have always had big dogs, but this time my health told me I'd be best with a small pup, and she is tiny, I'm aware that small dogs can apparently have problems with there teeth, I. Not sure why, but that is why I have gone for this insurance because it will cover her teeth, hopefully I'll never need to use it , but it's good to know its there should it be needed.
16 octobre 2025
Réponse de Insure Your Paws
Hi Mandy,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Dean.
Great price & great customer help
Great price & great customer help
Hopefully I won’t have to use the claims line.
16 octobre 2025
Réponse de Insure Your Paws
Dear Mr Rollo,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Dreadful customer service
Dreadful customer service. Poor communication. Sadly I have had to make two official complaints.
14 octobre 2025
Réponse de Insure Your Paws
Hi Hazel,
We’re disappointed to hear about your experience. We will be in touch with you shortly regarding your complaint.
Kind regards,
Dean.
It was very easy process I haven't been…
It was very easy process I haven't been with you long but that already tells me the communication will be there. Also the price is great compared to lots of other providers.
14 octobre 2025
Réponse de Insure Your Paws
Hi Lisa,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind Regards,
Zainab.
Web site very easy to navigate
Web site very easy to navigate, very pleased with the pet policy
14 octobre 2025
Réponse de Insure Your Paws
Hi Les,
So kind of you to say! We're truly grateful for your support. We don’t take kind words for granted. Your support helps us grow stronger and serve better every day.
Kind regards,
Dominik
So far so good.
11 octobre 2025
Réponse de Insure Your Paws
Hi Lorraine,
We are so glad you are having a good experience! We appreciate your feedback and your time.
Kind regards,
Dominik
Simple and easy
10 octobre 2025
Réponse de Insure Your Paws
Hi Tom,
Thank you for your kind review.
Kind regards,
Shahzaib
Early indications are very good!
Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover, is way below that quoted by my existing Insurer. It is on that basis only that the curent review is provided.
8 octobre 2025
Réponse de Insure Your Paws
Hi Kenneth,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Dean.
Very competitively priced
Very competitive pricing and Trustpilot review reassured me that it was a good company to go with
19 septembre 2025
Réponse de Insure Your Paws
Hi Jenna
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Réponse de Insure Your Paws
Hi Shirley,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Réponse de Insure Your Paws
Hi James
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Good easy to use website with options…
Good easy to use website with options to tailor the insurance needed. Good competitive pricing as well.
3 octobre 2025
Réponse de Insure Your Paws
Hi Adrian,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Really easy to set up the policy and…
Really easy to set up the policy and great value relative to comparable policies from other providers.
2 octobre 2025
Réponse de Insure Your Paws
Hi Katie,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Easy to select my choice, review & process
Easy to navigate once I'd made my choice of cover levels.
1 octobre 2025
Réponse de Insure Your Paws
Dear Joy,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Réponse de Insure Your Paws
Dear Paul,
Thank you for taking the time to leave a review.
We apologize for the slow claims process and lack of communication. We'll review your feedback to improve our service. Thank you.
Kind Regards
Rahul
Cheaper than most for a reason. Hassle.
Took numerous chasing over two months for them to accept a straight forward claim. Not great when the vets are getting impatient and start sending you bills worth ££££!
They gave me the wrong information first time round which lead to a delay.
They eventually paid up after I complained about the issues.
I also had a name change after and they tried to say I could only hand over ownership to someone else if I died... How can I hand over ownership if I'm in a box 6 foot under? And I'm not changing ownership, I'm still me?!
Again common sense was not used and after I raised the fact I have to legally abandon my old name and they are breaching law by not changing it did they suddenly have a pathway to sort this out. Again not without hiccups and pointing fingers.
25 septembre 2025
Réponse de Insure Your Paws
Hi Ethan,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dean.
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