iPark Airport Parking Avis 

Left car in car park for return over 3 hrs effort had to pay on going. McDonald’s eaten in car left rubbish in car mud on mats took my cd . Were poor will never use again better.

IF I COULD GIVE A 0 STAR I WOULD. DO NOT USE I PARK LTD. TOTALLY INEPT AND NOTHING LESS THAN A SCAM !!!!!
I USED THEM THROUGH THE COMPARISON SITE COMPARE YOUR PARKING AND THEY WERE RATED 4.4 WHAT A JOKE !!!
I RECIEVED TWO PCN'S WHILE AWAY ON HOLIDAY WHEN THEY WERE RESPONSIBLE FOR MY VEHICLE. UNABLE TO COMMUNICATE WITH THEM AS THERE WAS ONLY A MOBILE PHONE NUMBER I WAS GIVEN AFTER CONTACTING COMPARE YOUR PARK.
IN SHORT I CHALLENGED THE TWO PCN'S THROUGH THE INDEPENDENT APPEALS SERVICE SUCCESSFULLY.
POOR COMMUNICATION
POOR CUSTOMER SERVICES
EXCESSIVE MILEAGE ADDED TO VEHICLE
LONG WAIT FOR COLLECTION
IMPOSSIBLE TO CONTACT.
THIS OPERATOR SHOULD HAVE ITS LICENCE WITHDRAW FULL STOP ✋️

Trying to find information on how to contact the company over a small problem which I had when I got to the airport on the 20th June. Information very poor on instructions, also wrong information on the instructions how to get there, wrong email and wrong phone number. I parked the car in a blue zone and asked for a bit of help and got charged £60.00. Trying to find the information for any help or who to contact is a bit of a joke, it’s cheaper to get a coach or get somebody to drop you off. On the fine it’s said, you were parked on private land. So if I park outside of the airport on the public road, it’s private land???
You’ve been told. Gatwick south I will not be using it again.

1 Star

I would not recommend this company based on my experience.

I arrived at Glasgow Airport at 3:30 am for my pre-booked parking, but the barrier would not open. There was no emergency telephone number on the website, and despite repeatedly pressing the help button, nobody answered. My husband had already gone ahead to check our luggage in, leaving me in a state of panic. With no assistance available and time running out before our flight, I had no choice but to leave my car elsewhere around the airport and hope for the best.

The company refunded my parking fee and apologised for the barrier malfunction, offering me a 30% discount on a future booking. However, that doesn’t address the main issue. I emailed asking why nobody responded to the help button and why there was no emergency contact available for customers, but over a week later I’ve received no reply.

Equipment can fail, but a company providing airport parking should have a reliable way for customers to get immediate assistance, especially in the middle of the night. Unfortunately, this experience caused unnecessary stress at the start of our holiday

AVOID. I wish I saw these reviews before booking them. Rude communication and car returned faulty. Had to wait 2 hours for the car! I doubt they are a Gatwick approved service. I’d also question if they are insured. Dodgy cowboy outfit. Shame on Fly Park Compare for allowing them on their portal without checking their reviews and reputation first.

If there was a -5* option, I would have selected this! DO NOT USE THIS COMPANY! They left our car in the car park 3 hours before we arrived back in the UK. Not only did we incur a massive parking charge, but they also left the car key on the wheel arch of the car!

ZERO STARS!! DO NOT USE. We had added fees on arrival, we made 200+ phone calls waiting 5 hours for our car only to be told they couldn’t find it, when the police got involved they found my car on the ANPR in the wrong car park 12 hours before we arrived. They then told us they could not locate our keys, we had another persons details in our car and they had clearly rummaged through the glove compartment. They lied to us on the phone and just started to ignore us. We had 2 small children on the hottest day of the year and not once have we got an apology. We ended up having to have our spare key driven to us (120 mile round trip) to get home, this meant we were waiting 5 hours from getting our bags to actually getting our vehicle. We were not left with a parking ticket exit the car park despite paying for the all inclusive service, which resulted in paying an extra £70 to exit the car park. I then had to undertake an 80 mile round trip to collect my key that they miraculously found the next day. I have had numerous email to them demanding a refund and an explanation and yet to receive anything back. Over a month later I have now received another parking fine from another parking company as my car was left in a restricted area by ipark which I am currently disputing. DO NOT USE these people they are disgusting.

Worst experience. I was charged for the short stay while dropping my car off, when it said this shouldn't of happened. Was promised a refund but now they are ignoring all my emails. They are very unprofessional. When returning my car the attendant just left it open with the keys in the car and I was told to just find it! No uniform! one person was even wearing a Christmas jumper!!! a joke of a company! AVOID AT ALL COSTS

Wouldn’t even give them one star, STAY WELL CLEAR OF THESE PEOPLE, we picked up our car and the state of it was absolutely DISGUSTING, we don’t smoke yet the whole back seat was caked in ash, there was mud everywhere back and front footwells and to top it all they left the car in the car park, which they got to at 10.44pm when out flight didn’t land until 11.20pm so of course we had to pay the car park fee, I have sent them several emails and have not received one back, two weeks ago, it really is unacceptable, they left our key under the wheel arch no sight of them.
HOW ARE THESE PEOPLE GETTING AWAY WITH IT AND MORE TO THE POINT HOW ARE THEY STILL IN BUSINESS!!!!!
AVOID AT ALL COSTS!!!!!!!!!

Worst parking company i've ever had the miss fortune of using!!! STAY WELL AWAY

Absolutely awful. Don’t even deserve one star. Almost 2 hours to come drop off the car. Very rude when we speak to them, hanging up on us.

I wish I could give no stars. They were late 40mins at 5am so no traffic) collecting car and had a row with another customer who was waiting over an hour and then refused to take his car when he had a flight to catch !! On our return the guy was rude to me when he told me it would an hour and we had called 45 minutes beforehand and when I called back he hung up on me again !! Avoid at all costs, never dealt with such a rude company with poor service no apology nothing !!

Expect to pay additional 16£ for short stay parking when entering and leaving. Additional be careful as Gatwick Parking can fine you for leaving car where you will be advised by iPark ( that's what happened to us ). Resulted in 60£ fine and iPark do not respond to my complain or any other emails. Your appeal will be rejected by Gatwick Airport as iPark is not trusted car park. READ T&C I was shocked what's written there. They are not taking any responsibility for any possible damage, additional miles or any issue

Don’t book!! They didn’t answer the phone or turn up to collect the car…. We ended up booking other parking at an additional cost of £151! Phoned the customer service number and the bloke just said oh well!!! Never again

We paid for a meet-and-greet parking service at Gatwick, but unfortunately the service we received was completely unacceptable.

Before departing the UK, we called the number provided on eight separate occasions, around 20 minutes before arriving at the airport as instructed. No one answered. When someone finally did answer, we were told that the terminal we were departing from was closed and that we would need to park at a different terminal car park instead. Although we understand that circumstances can change, this was not the meet-and-greet service we had paid for and resulted in us having to use the airport train to reach the correct terminal.

When we arrived at the alternative car park, we were left standing around unsure of what to do. A woman who had been sitting on her phone eventually approached us and said she worked for the company. She wasn't wearing a uniform or ID badge, had no paperwork, no record of our booking, and gave us no explanation as to what was happening. We reluctantly handed over our car keys despite the lack of professionalism.

On our return, we called the company as soon as we got off the plane, as instructed. We were told our car would be returned within 25–35 minutes, which we accepted. However, after repeatedly being told the car was "5 minutes away" and then "10 minutes away", it didn't arrive until 1 hour and 45 minutes after our initial phone call.

Throughout this time, nobody explained the delay or offered any apology. When our car was eventually returned, the driver was again not wearing any uniform or identification, handed us the keys without saying anything, and made no apology whatsoever.

To make matters worse, other customers who arrived after us received their vehicles before we did, despite us having been waiting significantly longer.

Overall, this was an extremely poor experience from start to finish. Communication was non-existent, the staff appeared unprofessional, the service provided was not what we paid for, and there was a complete lack of customer care or accountability.

We will never use this company again and would not recommend them to anyone. This level of service is simply unacceptable. If I could give 0 stars then I would! Avoid this company at all costs.

Shocking company
Absolutely zero contact
Phone number doesn't go anywhere
Emails remain unanswered
Stay away !

I am appalled at the service I recieved from company both at dropping off my car and then on returning it.
I followed all instructions when dropping the car off - calling 30 mins before reaching the airport. When we got to the airport I called again, and again, and again, and ended up waiting for an extra hour for the driver to arrive. No apologies, no excuse given. I was worried about missing our flight because the driver was so late. We ended up having to pay over 15£ for the parking because he was so late.

On return, I followed all instructions, went to orange car park as directed, "Your vehicle will be delivered to the 4th Floor (Level 4) of Orange Car Park 3." We waited and waited. Eventually someone called saying red car park. we duly went there, to find no driver, no instructions left etc. we then continued calling the number which mostly rang to the giff gaff voicemail box. Eventually we got through to be told the keys were left on the tyre! This is unacceptable!

Further, the state of the car was quite shocking, covered in animal feces, as well as the drivers used old coffee cup in the car.

Avoid this company! When I booked it advertised that airport charges were included. But on arrival they completely denied this and insisted I pay the £8 each way parking fee. On return I waited an hour for my car despite it being a quiet time of day. I then found they had stolen £12 that I’d had in change in a covered storage tray.

STAY CLEAR!!!!!
They crashed my daughter’s car into a wall causing £15000 worth of damage and had the cheek to abandon it 8 mins away after my daughter making 50 or more calls to them asking where her car was !!! my daughter called the police to let them know and said she was scared to go to her car and can they help they had the cheek to say it’s not a crime been committed and basically can’t help absolutely disgraceful !!!! The security person told my daughter GATWICK and POLICE KNOW all about these people !!! Absolute scum !!!

If it was possible I wouldn’t even give them a star. Total waste of a company with no respect for their customers at all. Booked with airport charges included and on arrival was asked to pay the ticket at the machine and same again on departure. Took hours to turn up and had a line of people all waiting for either a drop off or collection. Same man was dropping a car off and taking 1 away and then coming back with another. Proper cowboy outfit