iPark Airport Parking Avis 

Literally everything went wrong. Waited amongst multiple other families to get car. They lost my key. Had to get mum to come and bring the spare key before they reluctantly told us where the car was. DO NOT BOOK WITH THIS COMPANY.

It seems that our experience is very similar to others. We had to wait nearly 3 hours for our car to be returned. The constantly lied about the location of our car and have failed to reply to any communication. We have contacted Trading Standards and asked the to close down this company. I also want to get a refund.

Hideous experience, had some inkling when we dropped the vehicle off that this was a cowboy operation, but we waited 3.5 hours trying to contact them from midnight when we landed back, no one answering. Met at least 8 other disgruntled drivers too all hanging about on level 5 short stay car park 6. Eventually retrieved our vehicle mercifully undamaged after paying for a taxi to Best Western Hotel Horley. These people are crooks, NCP should prevent them operating on their car park as should Best Western Hotels. Gatwick Airport Authorities should be more vigilant and put warnings everywhere.

I don’t think I need to convince you this is the worst scam, you can see all the experiences other people have had. We waited ages to drop our car off and get our car back. Contents inside the car were stolen, I’m very frustrated now that we didn’t take a picture of the mileage because of the experience everyone else has had. Petrol looked down too.

Absolutely terrible company. Customer service is terrible. Turned off the phone we were told to contact when collecting our luggage. We were unable to get in contact with them to collect our car.
Tried calling the number 40+ times and when eventually I spoke to someone they were very rude and hung up on me when I asked how much longer it will be until our car is dropped back to us as we had been waiting over 2 hours.
NEVER use this company for parking in Gatwick

What a terrible service 2.5 hours late with pick up. Dropping
phone calls no apology, then had the audacity to say we should clean our car !!!! Never use them please it ruins a otherwise good holiday

Absolutely terrible experience with iPark Gatwick.

The collection of the vehicle went smoothly and was completed at the agreed time, which is the only positive aspect of the service.

On my return, I was told my car would be with me within 20 minutes. Instead, I was left waiting for over 2.5 hours with very little communication or explanation. To make matters worse, other customers were waiting even longer—some for more than 5 hours.

Several people were told that the company had their vehicles but couldn’t locate the keys. Some customers were forced to leave without their cars and make alternative arrangements.

After a long journey, the last thing anyone wants is to be stranded in a car park for hours wondering where their vehicle is. The lack of organisation, communication and customer service was shocking.

Without doubt, this was the worst airport parking experience I have ever had. I would strongly advise others to avoid this company and look elsewhere.

Currently stranded at Gatwick. IPark (booked via Compare The Parking) took our vehicle keys and are now uncontactable and denying responsibility. Car is present but keys missing. Urgent resolution required.

Booked what was supposed to be a meet & greet service. Fine going out but on return called about 20 times at the agreed and booked collection time and got no answer. When I finally got through, was told car was en route, however this was not the case. An hr in, at 1am, there were about 20 of us all stood in carpark 6 level 5 awaiting our vehicles. All of us trying to call, calls being constantly forwarded. Some people could see their cars hadn't even moved since dropping them off, they just didn't have the keys. Police were called & confirmed they were there the day before for the same reason. This company is scamming people, either leaving cars in the car park or dumping them at various hotel carparks/ scrap yards. I witnessed 4 different families pay between £350-£1000 to release their cars from NCP. NCP not interested in helping.
Took over 70 calls & 4.5 hours to get our car back. Absolute joke. Only book if you want to ruin your holiday

Drivers scratched my entire passenger side of my car and stole my dashcam memory card to cover it up, formal complaint made to the company and been completely ignored

Do not use!

We booked what I thought was an executive meet and greet. The nightmare started at the start when suddenly told to go to south terminal as north was out of order. Some guys said he was there for the car but we needed to pay an extra £20 on top . Then on return waited five hours and called the police . About 40 of us all in this situation - some had been there since the day before and booked into a hotel. Eventually someone has a tracker and we got a £70 uber to location. Our car wasn’t there it was at a second location which is a scrap yard miles away. It’s a scam and many people’s car never left short stay and they had hundreds racked up! Police not helpful as they had other incidents to attend to and refer you to trading standards agencies. Please please don’t book this or leave your car with them

Do not use!!!

My car was left in the short stay car park where I parked it after what was supposed to be a pick up & drop off service.

Had to pay £280 parking fee having to reclaim through trading services. Police are involved. They dump some cars in the Best Western down the road which also cost £65 to get an Uber.

DO NOT USE EVER!!!!!

Us and many other people have been waiting in the 'orange car park' level 4 for the last 3/4 hours!! They had no idea where our keys were and our car had been left in the car park in the same position for 1 week with a car parking bill of £560!!! Ipark refused to pay this when we had already paid them the £93.00 meet and greet service for them to look after our car! We now have a case open with Sussex police along with the other people who were also waiting for their keys/cars. One couple had been waiting over 6 hours!!! DO NOT USE, HANDS DOWN THE WORST COMPANY I HAVE EVER DEALT WITH!!

DO NOT USE!!! If I could give 0 stars, I would. Dropping off the car was fine, but upon arrival a week later, we were told it would be 45-60 minutes wait. That seemed bearable so we made our way to the pick up point in short term parking. We noticed upon arrival around a dozen people already waiting. It transpired many of them were waiting for the same provider and had already been waiting 2 hours! We gathered, after talking to them, that their experience was even more worrying - one lady said she could see her car from where she was stood in Gatwick Short Term parking, and when she checked her tracking app, she realised her car had not moved in the last week!! The car had been left in short term parking (at £70 a day) for the entire week! But she couldn't access it because the company had her key. Another chap said he'd also found his car in short term parking - and it was left unlocked. Somebody else said something about a car key being left on the car tyre as handover. Several other people were trying to call the company but there was no answer. We eventually got our car back after 90 minutes of waiting but the driver clearly was trying to avoid the crowd of furious customers as he dumped it several levels below the pick up point, he just informed us of its location, then hung up and left. Guess where we found the keys... on the tyre!! We do not know what happened to those other poor customers trying to get their cars back. We consider ourselves lucky to have only waited 90 minutes and having received the car back.

I had an absolutely terrible experience with I Park Parking at Gatwick and would strongly advise others to avoid using this service.

When I returned from my trip, I discovered my car had been left unlocked, which is completely unacceptable and a serious security concern. To make matters worse, I then found out my car had been taken miles away from Gatwick Airport, despite trusting them to safely look after it while I was away.

The nightmare didn’t end there — after contacting them, I was left waiting 2 and a half hours for them to return my vehicle. After a long journey, the last thing anyone wants is to be stranded at the airport waiting because of a company’s incompetence.

I paid expecting convenience, security, and professionalism. Instead, I got stress, wasted time, and the worry of knowing my car had been left unsecured somewhere far from where I handed it over.

Completely unacceptable service. I will never use I Park Parking again and would not recommend them to anyone considering parking at Gatwick
Never use

Only giving one star as couldn't give zero. Scammers. Left my car in the car park all week. Took 3 hours to get my key back but they didn't give it to me, they moved the car without us knowing as it was parked on a different floor and left the key on the wheel. We were then faced with a £552 fee when exiting the carpark. All foreign scammers.

Do not under any circumstance use this company. We were totally scammed, they didn’t move my car from the short stay car park, so I had to pay £420 to get out of Gatwick car park with 2 very unhelpful parking attendants (sounds like luck of the draw as some people were let off their large parking fees and others not!) they stole all of my charging wires and cash that was in the car too.

Gatwick are aware of it, as are the police and watchdog have reported on them however this company change their company name and continue trading.

Pick up driver smelled of alcohol. Drop off driver drove car too fast and car brakes were smoking, he lied and said he didn’t know how that had happened. He was rude 088 didn’t answer phone and interior was dirty, including passenger footwell which had no reason to be. They did 20 miles in my car, AVOID AVOID AVOID. SCAM COMPANY. call handler on 088 was rude, an idiot and didn’t answer phone more often then he did.

Drop-off was fine, but on return I called the driver number as instructed upon landing and was told to expect my car within 25-35 minutes. Over 2.5 hours later, still no car, and the driver number and duty number were both unanswered despite repeated calls. Had to leave a written complaint via email as there was no way to get through to anyone on the phone. Based on other reviews I've since read, this seems to be a recurring issue with this operator. Would not recommend, and will be pursuing a refund through my card provider.

No option but to give 1 star and cant write reviews otherwise.. This company is a cowboy outfit. Dropped car off for 4 days only to return and wait 2 hours for collection but couldn't even collect as they had misplaced or lost my keys !! Absolute joke that no one knew which compound out of 8 it was in.. had no option to call police and in end had to Uber back home at expense of 70 quid which im still waiting on refund as promised 4 days later and collect car next day !!!! All other cx had same experience no answer of calls , rude staff and no organization. 1 guy going back and forth dropping off and picking up with extensive delays. THIS COMPANY SHOULD BE BANNED FROM OPERATIONS IN GATWICK AND ANY OTHER AIRPORT. COMPLETE SHAM