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Lisez les avis des autres

Noté 5 sur 5 étoiles

Jiffy is a first-class delivery service that you can rely on for prompt, polite service. Their prices are comparable to buying the products from the supermarket and delivery is free when you spend a c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Jiffy gives you those options you always wanted at reasonable prices and especially now things are hard. Delivery is always fast and their drivers are polite and efficient. Five stars.

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolutely shockingly bad service. Placed an order at 18.18.was told my order would be delivered by 20.20. Long but ok, 20.50 comes, no delivery. Contacted customer service who were belligerent and un... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So helpful and convenient. I have Long Covid so am exhausted most of the time and an extra trip out to the supermarket is often too much. Regular supermarkets don't do same day deliveries, so Jiffy... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de livraison des courses
  2. aussi dans
  3. Service de commande de repas en ligne
  4. Service de livraison
  5. Supermarché

Écrit par l'entreprise

Jiffy is an online supermarket with an ultrafast delivery service based in London. Its mission is to transform customers’ online grocery-shopping experience to make it faster and more convenient to get the products they need when they need them. Its on-demand delivery service offers a wide selection of fresh produce, meals, and household essentials sourced from popular brands and local suppliers at retail prices. The company uses a network of smart fulfilment centres, known as cloud stores, which are dedicated to serving the needs and are tailored to the tastes of local communities.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

168 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,0

Tous les avis

(168)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service, very fast, very efficient, very friendly.
My fave grocery delivery service 😌

15 janvier 2022
Avis spontané
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Réponse de Jiffy

Hi Holly, thank you for your review. We're over the moon that we're your favourite. Hope we can continue being so with all your orders. Wishing you all the best, Jiffy

Noté 5 sur 5 étoiles

I'm a disabled customer I've never had…

I'm a disabled customer I've never had any problems with jiffy always deliver within minutes.
Excellent service as always jiffy keep up the good work. 👏

15 janvier 2022
Avis spontané
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Réponse de Jiffy

Hello Azman, Thanks so much for your 5* review. We pride ourselves on our value and are delighted you got that.Have a great time. Jiffy

Noté 5 sur 5 étoiles

Great app and customer service

Great app and customer service. Groceries are delivered really quickly and accurately. I have been using it regularly for a while and i will continue to do so.

15 janvier 2022
Avis spontané
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Réponse de Jiffy

Hello Luigi, Thanks so much for your 5* review. Hope you can recommend us to family and friends. All the best, Jiffy

Noté 5 sur 5 étoiles

The best grocery ordering app

The best grocery ordering app I've ever used, the price are incredibly reasonable and the delivery, besides being free, literally happens in a Jiffy. I would still give them 5 stars regardless, however if I have to pick something that can be improved, it would be the amount of vegan products that they have available, especially those used for cooking vegan meals (e.g nutritional yeast).

15 janvier 2022
Avis spontané
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Réponse de Jiffy

Hello Alessio, We pride ourselves on our value and are delighted you got that. Hope you can recommend us to family and friends. All the best, Jiffy

Noté 5 sur 5 étoiles

Good

All good. Friendly

15 janvier 2022
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hello Nish, Thanks so much for your 5* review. Hope you can recommend us to family and friends. All the best, Jiffy

Noté 5 sur 5 étoiles

Quick delivery, good value

Delivery is quick and reasonably priced. Could perhaps improve selection of cupboard basics to choose from. Drivers have always been friendly and efficient.

15 janvier 2022
Avis spontané
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Réponse de Jiffy

Hello there, Thanks so much for your 5* review. We pride ourselves on our value and are delighted you got that. Hope you can recommend us to family and friends. All the best, Jiffy

Noté 5 sur 5 étoiles

Great service

I find jiffy reliable, always prompt and sometimes even deliver in under 10 minutes! I couldn't go to my corner shop get what I want (if they have it) and get back again within that time. They are also reasonably priced, sometimes cheaper than the supermarkets. I am so happy that I was told by my son about Jiffy, I have used them on many occasions. Thank you Jiffy 👍😀

15 janvier 2022
Avis spontané
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Réponse de Jiffy

Hi Karen, thank you so much for this review. We're absolutely delighted you got the speedy and great value service we always aim for. Hope you can spread the word further! All the best, Jiffy

Noté 5 sur 5 étoiles

Service is excellent

Service is excellent, just need to have more essential items in stock. They should never have no bottles of water etc. Otherwise great app

15 janvier 2022
Avis spontané
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Réponse de Jiffy

Hi Anthony, thanks for your kind words of encouragement. We're glad we've been excellent, but we always strive to be better! Thank you for you feedback and hope you have a wonderful day, Jiffy

Noté 5 sur 5 étoiles

Really quick delivery times and very…

Really quick delivery times and very reliable. I use them at least 2 a week and it’s quicker and cheaper than going to a Tesco / Sainsburys local.

15 janvier 2022
Avis spontané
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Réponse de Jiffy

Hi Mr Malak, thank you so much for taking the time to leave this review. We aim for reliability and value and are delighted you've been getting that. Thanks again, Jiffy

Noté 5 sur 5 étoiles

The best Grocery Delivery App

I don’t believe about the 1 stars review.
I’ve been using Jiffy 2/3 times a week for the past 4 months and I’ve never experienced any issue. Prices are better than my local Sainsbury’s.
I can only recommend their products and service. The Delivery is always quick.
In terms of prices, delivery and overall service Jiffy is the best grocery delivery app.

15 janvier 2022
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hi Matteo, thank you so much for your kind words. We're so happy you've received our quality service over these 4 months. Hope we can continue to offer the same service in the months to come! All the best and thanks again, Jiffy

Noté 5 sur 5 étoiles

Love this app

Love this app, literally saves me running out in the cold to pick up everyday items when I realise i’ve ran out last minute, they deliver within minutes, very handy and surprisingly not overly priced, slightly dearer than your local shop but saves you time and energy especially late at night or early morning

15 janvier 2022
Avis spontané
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Réponse de Jiffy

Hi Mona, thank you so much for this lovely 5* review. We're so happy we could help you in your time of need. Hope we can save you over and over again. Thanks again, Jiffy

Noté 5 sur 5 étoiles

Great value

I use this service all the time. It’s quick easy and great value for money. Plus they’re always offering discount codes.

15 janvier 2022
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hello there, Thanks so much for your 5* review. We pride ourselves on our value and are delighted you got that. Hope you can recommend us to family and friends. All the best, Jiffy

Noté 5 sur 5 étoiles

Absolutely love this service

Absolutely love this service! Have been using it since day 1.

15 janvier 2022
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hello there, Thanks so much for your 5* review. We pride ourselves on our value and are delighted you got that. Hope you can recommend us to family and friends. All the best, Jiffy

Noté 5 sur 5 étoiles

Jiffy

Items always arrive on time , in great condition and with a smile.

15 janvier 2022
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hi Chelsea, thank you so much for your kind words. We're absolutely delighted you got the service we always aim for. Hope you can recommend us to family and friends. Wishing you all the best, Jiffy

Noté 5 sur 5 étoiles

Amazing service and company.

Amazing service and company.. but you could do with a referral scheme like your competitors

15 janvier 2022
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hi Chris, thanks so much for this review and feedback. It is something we are looking at introducing. Please be on the lookout for a future update. Thank you, JIffy

Noté 5 sur 5 étoiles

Lightning fast

Lightning fast! I ordered avocados and bread to make toast for breakfast. Before I could get out of bed, the rider rang the doorbell. And the avocado was delicious, fresh and soft.

29 décembre 2021
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hello Artem,
Thank you so much for this review. We are happy to hear you found us lightning fast and convenient. We hope you can recommend us to friends & family, as we want to get this service to as many people as possible.
Thanks again for this review and wish you all the best, Jiffy.

Noté 1 sur 5 étoiles

My order took 86 minutes to arrive but…

My order took 86 minutes to arrive but as it was Christmas Eve I let that slide as I know the demand is even bigger than anticipated due to Covid. I noticed a mistake in my order so contacted them and they offered me a refund but no replacement as the drivers were all busy. I then became very sick on Christmas Day and couldn’t work out why. This morning I noticed the gluten free bread I ordered was in fact not gluten free and I had been unknowingly glutening myself. When I wrote to the support line they called me asking why I didn’t raise this issue on the day of the order. I explained the item looked the same as the GF and that was beside the point regardless. He kept reiterating that this was ‘strange’ and he’d need to see some photos of the item. On sending these he called me back and said he was vegan and he has to double check all his food so the problem was more that I didn’t double check the bread was gluten free. It’s an unbranded bread in cellophane but ultimately although mistakes can be made I was shocked that he couldn’t apologise for the error or appreciate how sick mistakes like this can make people like me. He asked if I’d like £5 off my next order but I explained I wouldn’t feel comfortable ordering from Jiffy again and he said he would refund me for the bread but next time best to double check all the items myself.

Mistakes do happen, but the way in which they’re remedied is the key facet here, and the customer service I received was appalling. If you have any intolerances it is just not worth ordering from this company.

27 décembre 2021
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hi Issy,
Thank you for taking the time to leave a review. I am so sorry for the experience you have had with your delivery and the customer service. We are here to help, please contact us with more information at support@jiffygrocery.co.uk, and we will do our best to resolve this issue.
Thanks,
Jiffy

Noté 1 sur 5 étoiles

Christmas Eve creep

Ordered on Christmas Eve. Was pouring down so let driver inside front door to drop items and take photograph of delivery
Gave him£5.00 tip. Then asked if I lived alone. He had his helmet on. Creepy
I said no my boyfriend is upstairs. He said 'really'. 'You look good'. I closed the door on him and said get out. Which he did. Bad taste
Am £5.00 down for a tip to a creep. Will never use them again.(boyfriend wasn't upstairs so was scary)

27 décembre 2021
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hi Robyn,
Thank you for taking the time to leave a review. I am so sorry for the experience you have had with the rider. We are here to help, please contact us with more information at support@jiffygrocery.co.uk, and we will do our best to resolve this issue.
Thanks,
Jiffy

Noté 1 sur 5 étoiles

Joke

Joke. Advertised a wine on the app. What was delivered was different. When I questioned, they asked me if I would accept a 20% offer- sure, we can make this work. Turns out the voucher doesn’t work on wine. Customer service chat is arrogant.

18 décembre 2021
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hi Steve,
Thank you for taking the time to leave a review. I am so sorry for the experience you have had with your order. We are here to help, please contact us with more information at support@jiffygrocery.co.uk, and we will do our best to resolve this issue.
Thanks,
Jiffy

Noté 3 sur 5 étoiles

VC money pumped company

Unfortunately once they reached their VC goals value for customers is removed

Prices are hiked for delivery, no discounts and even minimum basket cost increased to £15

Well, we live in time of competition so it means it's time to move to competitors.

16 décembre 2021
Avis spontané
Logo de Jiffy

Réponse de Jiffy

Hi Same,

We apologize for this. Please send us your concern at support@jiffygrocery.co.uk. This will be handled with utmost priority.

Thanks,

Jiffy

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