Joe & Seph's Gourmet Popcorn Avis 

235
•
TrustScore 3.5 sur 5

3,4

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Noté 1 sur 5 étoiles

Found foreign objects(strip of paper and a light human hair in bag of Black pepper/goats cheese popcorn delivered unopened by Ocado today.

Noté 1 sur 5 étoiles

The popcorn is, well, popcorn with a bit flavouring added. Meanwhile, the packaging could be used to deliver high-end watches. Just received 270g of popcorn delivered by two separate vans wrapped in... Voir plus

Noté 5 sur 5 étoiles

My son (8) enjoyed your vegan advent so much! He said it's the best advent calendar he's ever had and his favourite flavour was the olive oil one, although he loved all of the flavours. Thank you for... Voir plus

Noté 5 sur 5 étoiles

Won a selection box of gourmet popcorn from Daymade, it was a prize I chose, and oh my goodness I'm SO glad it did! Every single one of the flavours has been amazing. The one I was most dubious about... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de pop-corn
  2. aussi dans
  3. Confiserie
  4. Fabricant de produits alimentaires
  5. Fournisseur de produits alimentaires
  6. Producteur de produits alimentaires

Informations provenant de diverses sources externes

Award-winning, handmade popcorn and caramel sauces, in over 50 flavours!


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

235 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,4

Tous les avis

(235)

26 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Exceptional customer service from Zara and team

Exceptional customer service from Zara, Anya and the team! The support we received was incredible. Thank you for turning great snacks into an even better experience this holiday season!

4 décembre 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.


J&S 🍿🎩

Noté 5 sur 5 étoiles

INDULGENT LUXURY!

This, isn't just popcorn.....It's a whole other luxurious experience right from the start!!

I experienced the hamper, and boy, what an experience it was!!

The hamper box itself was top class, it seems such a shame to be putting it in the recycle bin.

The various types of popcorn were all so delicious, my favourite being the chocolate orange, also the chocolate cupped pop corn.

Certainly messed about with my thoughts on popcorn!!!

A touch of class and indulgent luxury!!

Very highly recommended......You will never see popcorn again in the same light!

Well done guy's, and thank you for the unforgettable experience.

5 décembre 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Leon,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed our popcorn. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Noté 1 sur 5 étoiles

Stale advent calendar

I am sadly very disappointment at the moment with Joe and Sephs, I purchased a Vegan popcorn advent calendar and all the popcorn inside is stale, the customer services have been very kind but no hint of a refund for a £35 product I now can’t eat, I was offered a £5 pouch which I was not happy with a told the customer services es that they appease me with a £5 pouch for a £35 product I can’t use, they have offered me a gift box, I am withholding my judgement. It has to be vegan so let’s see what I get to replace the disastrous advent calendar, and if it’s good I will change my review star eating but at the moment I’m very disappointed with you.

3 décembre 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Helen,

We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you?

J&S 🍿🎩

Noté 1 sur 5 étoiles

Selling products they no longer make

I searched the Internet for Black Friday deals and the J&S website had a BF offer where you get 3 pouches of mini popcorn bar snacks for £6. There was a picture of the pouches. So I bought 2 lots for £12.

They sent me 6 popcorn bars so I contacted them. In a nutshell, they no longer sell these pouches. Turns out this offer was from 2020 but the website does not state this. They are actively taking money for products they no longer sell.

They just said sorry. What awful service. They should instead have emailed me, explained that they no longer make these products and asked me what I would like to do. Instead of just taking my money and sending me the wrong products.

21 novembre 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi there,

We’re really sorry to hear that you’re upset as the website still showed the 2020 Black Friday offer without indicating that the product is no longer available. Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you?

Hopefully we can do something and help you further.

J&S 🍿🎩

Noté 5 sur 5 étoiles

So I was lucky enough to get a popcorn…

So I was lucky enough to get a popcorn slab through a voxi promotion. Have to say I have always hated sweet popcorn, im a salted or butter popcorn girl. I received a salted caramel popcorn slab and it was amazing!!! I would definitely purchase again and try some other flavours of thier popcorn!

28 novembre 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Carol,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Noté 5 sur 5 étoiles

Excellent 5 stars all round

I was lucky enough to sample a free product through a promotion run by voxi.
The chocolate popcorn tasted delicious and also Joe and Steph,s provided excellent customer service when I contacted them via email,

24 novembre 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed our popcorn. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Noté 5 sur 5 étoiles

I’m completely hooked on Joe & Seph’s popcorn!

I first tried it at Selfridges and honestly, it was so good I couldn’t stop thinking about it. Ended up ordering 12 bags online because one just wasn’t enough! The flavors are amazing, so tasty and different from any other popcorn I’ve had. Plus, it’s gluten-free, which is a big win for me. Can’t recommend this popcorn enough! Will definitely be ordering a lot more from this amazing company!!

24 septembre 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Henn,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.

Looking forward to your next purchase.

J&S 🍿🎩

Noté 2 sur 5 étoiles

I was seriously disappointed with my…

I was seriously disappointed with my purchase. Bought a big tin of various flavours and the popcorn in every pack was way smaller than the product I had regularly saw, and see, on QVC.

Maybe I was just unlucky but I was expecting mine to look as fullsome and plump as the ones shown on TV.

The popcorn tasted okay but I'd say not any better than regular popcorn from my local Sainsburys. Probably wouldn't buy again.

1 août 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi,

We’re really sorry to hear you were disappointed with your recent purchase. We always aim for our popcorn to look and taste just as plump and delicious as the ones you see on QVC, so it’s upsetting to hear that wasn’t your experience this time.

All our popcorn is handmade in small batches, so occasionally there can be a little natural variation in the size of the popped kernels. That said, it shouldn’t take away from the full, gourmet experience we want every customer to enjoy.

We’d love the chance to make this right and help you discover the flavours and quality we’re known for. Please get in touch with our customer care team at support@joeandsephspopcorn.freshdesk.com, and they’ll be happy to assist further.

J&S 🍿🎩

Noté 5 sur 5 étoiles

Absolutely delicious popcorn

Won a selection box of gourmet popcorn from Daymade, it was a prize I chose, and oh my goodness I'm SO glad it did! Every single one of the flavours has been amazing. The one I was most dubious about was the mature cheddar cheese, as I've never had a proper savoury popcorn, but honestly it was delicious! Every popcorn so incredibly tasty. Super impressed!

19 août 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Cath,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.

J&S 🍿🎩

Noté 5 sur 5 étoiles

I love their chocolate popcorn!

I love their chocolate popcorn. I discovered it a few years ago, and have tried several other flavours. It’s all nice, but the chocolate popcorn, with pieces of chocolate with popcorn on top, are the best! I’ve given lots to friends and they all love it as well.

5 juin 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Michael,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Noté 1 sur 5 étoiles

been waiting for 5 days and still no…

been waiting for 5 days and still no dispatch :(

I'd assume this isnt a particularly busy season but i still have had no info !

25 mai 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Lawson,

We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you.

J&S 🍿🎩

Noté 1 sur 5 étoiles

So so disappointed and I’ve had far far better

So so disappointed. We have never tried this brand before and all 4 of us didn’t think much. We bought 2 slabs which we all enjoyed (though we’ve had a better slab and cheaper from one of the budget supermarkets) we bought a flapjack which was disgusting and all 4 of us spat it out and it went in the bin and we bought 6 bags of popcorn which we thought were average and nothing special and 3 bags went in the bin as well. It was an expensive first try considering nearly 50% of what we bought was binned.
What I found quite strange is there’s no negative reviews on their own site and that’s not normal and neither is it human nature to find every person likes something. All in all not worth the money and I’ve certainly had better from other brands. I wouldn’t buy them again and I wouldn’t recommend them as they’re just average and disappointing.

8 mai 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Donna,

We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? We want to resolve any concerns you have as this is important to us.

J&S 🍿🎩

Noté 1 sur 5 étoiles

I have looked at the chocolate and…

I have looked at the chocolate and caramel popcorn every time I've been to Cineworld. Bought it after seeing The Amateur today. Unfortunately really disappointed. No chocolate taste at all. Sketchy caramel taste at best. At least I now know!!!!

24 avril 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Ann,

We’re really sorry that our Chocolate and Caramel popcorn was not to your liking! We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Please get in touch with our customer care team who can help with this and hopefully we can do something further to change your mind: support@joeandsephspopcorn.freshdesk.com.

J&S 🍿🎩

Noté 5 sur 5 étoiles

What a really great customer service…

What a really great customer service this company has. I had a problem and Samantha solved it without any hesitation. I truly value a company that reacts as Joe & Seph has. I would not hesitate to recommend them both for their chocolates and their popcorn.

4 février 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Yvonne,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order and the service given. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Noté 1 sur 5 étoiles

Skuffet

Fik en gavekurv den anden dag og glædede mig til at smage Joe&Seph's gourmet popcorn Belgian chocolate.
De var kedelige og "seje" 😪 havde forventet de var sprøde og lækre. Holdbarhedsdato 15/apr/2025 og emballagen var ikke brudt. Øv men måske skal de være sådan 🤔

26 janvier 2025
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Helle,

We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you?

J&S 🍿🎩

Noté 1 sur 5 étoiles

Rubbish service

The orders was delivered 10 days late and they've sent a wrong product! All along they ignored my chaser and are now ignoring my refund request. Waste of time and money!

18 décembre 2024
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Jevgenija,

We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and our customer care team will make this right for you.

J&S 🍿🎩

Noté 5 sur 5 étoiles

Best popcorn ever

Was bought 4 packs from the website and have to say it's the best popcorn I have ever tasted and couldn't believe how cheap they were, I got cinnamon bun, Apple crumble,toffee apple and cinnamon and Bakewell tart

30 décembre 2024
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Jay,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Noté 1 sur 5 étoiles

very disappointed at lack of flavour

very disappointed, with small amount of expresso martini truffles in the pack (worked out at £1 each) and even more disappointed they only tasted of caramel, no coffee martini. Not recommended.

21 décembre 2024
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Jay,

We’re really sorry that our Espresso Martini Caramel Truffles was not to your liking! Did you know that we have over 100 different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com.

J&S 🍿🎩

Noté 5 sur 5 étoiles

Wow, wow, wow! Amazing popcorn!

I had my first bag of J&S popcorn this week and all I can say is wow, wow, wow!!! Amazing popcorn, highest quality and taste! I was so impressed by it, I emailed the company to congratulate them on a top class product. I am thrilled to find a whole new world of popcorn flavours and am looking forward to exploring them!

9 décembre 2024
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Caroline,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Noté 4 sur 5 étoiles

Slimmers' Popcorn ?

Gotta love the brilliant people at Joe & Sephs, slaving away producing tasty treats. My delivery, today, was for 2 'bargain bundles' from Black Friday; they had loads of variety and were great value for money. I was surprised to find, however, that one of the 7g packets was completely empty ! Still sealed but nothing but fresh-air inside. Lol. Maybe it's for the in-flight service or designed to keep my waistline in check. You've gotta chuckle. Maybe I should list it on Ebay as a rare 'collectable' ?

9 décembre 2024
Avis spontané
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Réponse de Joe & Seph's Gourmet Popcorn

Hi Stuart,

We’re really sorry to hear that one of the 7g packets was completely empty. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you?

J&S 🍿🎩

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