Excellent communication with administrative staff followed by a personal call from the chief engineer who took me though some simple tests for my Barazza gas hob. This saved JES an unnecessary call... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Joint Electrical Services Ltd recently replaced my Bora ceramic glass hob, and the whole experience was outstanding. Communication was smooth, the process was handled professionally, and the quality... Voir plus
L'entreprise a répondu
I have no hesitation in recommending Joint Electrical Services Ltd. I recently had a problem with a combi oven I purchased and imported from Italy. JES Ltd dealt with the company on my behalf and rect... Voir plus
L'entreprise a répondu
Great communication via emails and texts - thanks to Anne! I was kept up to date of when my technician would arrive. Technician (Michael) gave great recommendations and advice about my two ovens which... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
UK's Leading Indoor & Outdoor Cooking Appliance Specialists in Support, Service, Commission and Installation. A Honest and Upfront company providing a trustworthy & reliable service across the UK for over 30 years. At JES we are your experts when it comes to your Indoor and Outdoor cooking appliances. Whether you require support, servicing, commissioning or installation. Whether it is electrical, gas, water or ventilation services. We are on hand to help you, for life.
Coordonnées de contact
Ibstock, LE67, Leicester, Royaume-Uni
- 01530220693
- support@jointes.co.uk
- jointes.co.uk
4,8
Excellent
197 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
After contacting Bora to report of a…
After contacting Bora to report a fault on our Bore Pure Induction hob JES contacted us immediately and kept us informed when engineer could visit us.
Great service and engineer was very tidy and professional, explaining what he had replaced and made sure his pans and our pans worked sufficiently. Loved the Bora protector mats he used to protect kitchen unit and floor. Repair under warranty but would definitely use again if we need to in the future.
9 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Dear Mr Brown, thank you for your comments on your experience with JES and noticing our engineers efforts to protect your property during his visit.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Engineer visit
We had an engineer visit our home, he was polite, clean and efficient he explained what he was doing and we were very impressed with the service.
We would highly recommend JES.
9 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Georgina, thank you for sharing the positive experience you received from JES.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Michael arrived on the dot of 8am
Michael arrived on the dot of 8am, he worked very quickly and efficiently, solving the problems with the hob. It now works as you would expect a Bora hob to.
8 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Dear Christine, Michael has asked us to thank you for recognising his hard work.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Respectful, tidy and on time
Plenty of communication before hand so I knew when to be in for the appointment.
We had Michael who was polite, informative and showed the greatest respect to our property.
The are he was working was covered to protect the floor and made sure that all tools etc were not placed directly on worktops.
Overall I couldn't ask for anything more.
Thank you
1 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Wayne, We are pleased you notice our engineers do their best to be respectful of the customers property. Thank you for your sharing positive experience with JES.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
5 star service from JES…
5 star service from JES reported fault on my Bora XBO oven on Wednesday afternoon, Mark the JES engineer on site the next day and provided and excellent service to resolve the issue. Can highly recommend the service and support provided.
4 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Dear Steve, We appreciate your feedback and comments about your experience with JES.
Check out our service plans on the website; www.jointes.co.uk
Anne Steele
Operations Administrator
Bora Hob Repair
Excellent service by Mark from Joint Electrical Services. Extremely knowledgeable about Bora and fixed the issue. Was very thorough and checked all elements of the induction hob.
Likewise the communication from Joint Electrical (Anne) was superb. They managed to fit my appointment in quickly and kept me up to date with timings of arrival.
4 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Marc, thank you for recognising the efforts of all the JES team.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Great service
Mark is very kind and friendly engineer. He is very knowledgeable and managed to resolve the issue with no further delay. Thank you for your service
8 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Dear Rakhi, Mark has asked we thank you for your kind words regarding your service visit.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Effective efficient service would…
Effective efficient service would recommend highly
2 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Jonathan, thank you for your positive feedback on your experience with JES.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operation Administrator
Excellent professional service
Excellent professional service, highly recommend.
8 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Daniel, thank you for your positive feedback on your experience with JES.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operation Administrator
Highly Recommend
Reliable, friendly, professional and efficient service from start to finish. Couldn’t fault and would recommend.
1 juillet 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Chloe, thank you for your comments on the JES team. We were happy to be of service to you.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Excellent Service.
Engineer kept me informed of his estimated arrival time. He arrived on time and worked very tidily and clean covering and protecting all surfaces. Repair carried out and full test of hob done .Excellent service.
8 mai 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Dear Mr Blair, thank you for the feedback on the service provided. Our engineer is delighted you were happy with his work.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
The engineers turned up when they said…
The engineers turned up when they said they would, and carried out the replacement of the glass panel plus a service quickly and efficiently, including a demonstration
29 avril 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Martin, thank you for your feedback and recognising our engineers efforts.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Couldn't fault the service
Couldn't fault the service - efficient, reliable and good communications.
1 mai 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Alistair, we try very hard to keep our customers updated throughout the process. We are please to see you were happy with us.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Very professional service
Very professional service. Efficient polite and friendly staff.
24 avril 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
We appreciate your kind comments on the JES team. Thank you
Check out our service plans on the website:www.jointes.co.uk
Anne Steele
Operations Administrator
The repair to my BORA hob was organised…
The repair to my BORA hob was organised through Germany with JES very quickly. The engineer arrived on the specified day and time and worked efficiently to identify and solve the problem. I was very pleased with the whole service.
16 avril 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Dear Janet, thank you for your review and we are delighted you were pleased with the efforts of JES.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Excellent service fixing my Bora from…
Excellent service fixing my Bora from start to finish.
23 avril 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Priya, Thank you for appreciating us all at JES.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Quite happy
The visits were organised well and professional. The technicians were knowledgeable, helpful, neat and professional.
30 avril 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Dear Jennifer, thank you for your feedback. It is good to see you were pleased with JES. We will aim for a 5* if we visit again.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Bora Professional Repair - excellent
Came to do a repair via Bora service request. Really excellent service end to end from contact-arrangements-work job done to a very high standard, tidy and on time. Really impressed.
11 avril 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Thank you David for recognising the whole team effort at JES.
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Engineer is superb
Engineer is superb, friendly and very careful and thorough in all regards. Arrived on time and all repaired fine.
The booking a date system does need speeding up as you feel like your request has fallen into a black hole until eventually you get a reply. Once you get a reply all is very smooth so it is just an initial lack of information.
15 avril 2024
Avis spontané
Réponse de Joint Electrical Services Ltd
Hi Ian, we appreciate your feedback and have since looked at the booking system following your review. You will be pleased to know all black holes have been eliminated. Thank you
Check out our service plans on the website: www.jointes.co.uk
Anne Steele
Operations Administrator
Réponse de Joint Electrical Services Ltd
Thank you for taking the time to review JES. We are delighted to have completed the repair to your satisfaction.
Check out our service plans on the website:www.jointes.co.uk
Anne Steele
Operations Administrator
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