I placed my order on Saturday 23rd May, which is a bank holiday weekend so I expected a minor delay, but as I had not received a notification of dispatch by Wednesday 27th, I contacted customer servic... Voir plus
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Unfortunately my powerbank arrived broken last Wednesday and I am yet to hear back from Juice customer service regarding a replacement, despite contacting them immediately. *update* After respon... Voir plus
L'entreprise a répondu
Absolutely great products especially the Type C 25W Charger. I have bought this charger around 6 times now due to gifting them to family members and placing them in different buildings I regularly att... Voir plus
L'entreprise a répondu
The one year warranty is essentially a false ploy to gain sales. Bought and started warranty through their official website had issues with a cable emailed them and am yet to receive any response almo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Coordonnées de contact
Haslemere Way 10, OX16, Banbury, Royaume-Uni
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,2
Moyen
236 avis
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Literally just opened it and it doesn’t…
Literally just opened it and it doesn’t work lmao
29 janvier 2025
Avis spontané
Réponse de Juice UK
All of our products come with 1 year warranty, please email us on customerservices@juice.co.uk so we are able to help you with this matter.
Waste of money
Stopped working after a month..we have tried samsung phones but it does work.
Very disappointed
17 janvier 2025
Avis spontané
Réponse de Juice UK
We regret to hear you had a disappointing experience with our product. All of our products come with 1 year warranty. Please get in touch with us on customerservices@juice.co.uk so we can help you.
Juice powerbank
Juice powerbank, batteries swelled up and case sprung apart. Avoid.
19 janvier 2025
Avis spontané
Réponse de Juice UK
We are very sorry to hear you had a bad experience with one of our products.
This is a rare case, as all of our products are regularly tested to ensure quality.
Please get in touch with us on customerservices@juice.co.uk to see how we could help you with this issue.
I brought a Juice charger 2 weeks ago
I brought a Juice charger 2 weeks ago, it only worked for 2 weeks now it wont charge at all , complete waste of money .
16 janvier 2025
Avis spontané
Réponse de Juice UK
We are really sorry you had a bad experience with our product. Please get in touch with our customer services on customerservices@juice.co.uk to see how we can help you.
Avoid, don’t waste your money
I purchased a Juice 5 from Argos and after 17 months it stopped working. Contacted Juice Uk who to be totally honest were not interested one bit. Told me to try a reset and if that did not work…well sorry it’s malfunctioned.
What a WASTE of money. AVOID and buy a product that last longer than 17 months and 3 holidays. I own a cheap power bank purchased from Primark 6 years ago which is still going strong. It may not last as long but it was a quarter of the price. Lesson learnt :)
Sorry Juice UK, you failed this time.
13 janvier 2025
Avis spontané
Réponse de Juice UK
We’re sorry to hear that your Juice 5 didn’t last as long as expected. We completely understand how frustrating it is when a product stops working, especially when you’ve had a different experience with other brands.
All our products come with a 1-year warranty, during which we’re happy to offer support or a replacement if needed. While your unit was unfortunately outside this period, we still offered troubleshooting advice to see if we could help resolve the issue.
We take pride in designing high-quality power banks and always strive to improve. We appreciate your feedback and will pass it along to our product team.
Two days after purchase it's started…
Two days after purchase it's started charging intermittently. No sign of damage, has sat by the side of my bed and been plugged into a device two times. Rubbish I would waste my money again.
9 janvier 2025
Avis spontané
Réponse de Juice UK
We’re sorry to hear you’ve had a negative experience with one of our products. Please rest assure that it is unusual for Juice products to cease working after such a short amount of time. We would love to help you rectify this - if you could please contact us via customerservices@juice.co.uk with details of the product and the issue you have experienced, someone will be available to discuss your query further.
Not safe
Purchased a juice power bank 4 months ago just noticed the batteries have swollen and poking out of the case
11 décembre 2024
Avis spontané
Réponse de Juice UK
We apologize for the inconvenience caused by our product. To help prevent future issues, we would like to offer some feedback. This rare issue typically occurs when the Power Bank’s voltage drops below 2.8V and stays there for 3-6 months. If left uncharged for a long time, lithium batteries degrade, leading to problems when recharged. To prevent this, please recharge your power banks at least every three months. If you could please contact us via customerservices@juice.co.uk with details of the product and the issue you have experienced, someone will be available to discuss your query further.
Money down the drain
These charges are the biggest waste of money I have spent in years.Not sure why wgg he en my ceased working I then wegt and bought 3more because perhaps us all using the same one caused it to fail.
Needless to say they all stopped working just like the other within the first 3 months
I am shocked the brand is still trading
10 juillet 2024
Avis spontané
Réponse de Juice UK
We’re really sorry to hear you’ve had this issue with our product. This isn’t something we typically see with Juice products, and we want to get this sorted out for you as quickly as possible. Please reach out to us at customerservices@juice.co.uk with the details of what’s happened, and we’ll be more than happy to assist.
FIRE HAZARD
FIRE HAZARD - AVOID
Please avoid these jokers of a supplier.
Lead caught alight & has melted my kitchen surface. Luckily I was working from home at the time & smelt burning to out the fire out. Ongoing complaint with Juice since April & they are now ignoring me! Surely we can’t all have faulty sockets for this to be happening. Trading standards now contacted
6 décembre 2024
Avis spontané
Would give 0 if i could
Would give 0 if i could, do not buy any of there wires THEY STOP WORKING AFTER A MONTH OR SO, and the 1 year guarantee with the manufacture is absolutely rubbish, they replied to a few emails but then completely stopped replying all a SCAM.
11 novembre 2024
Avis spontané
Réponse de Juice UK
We are very sorry you had a negative experience with one of our products. It is unusual for Juice products to cease working after such short amount of time. All of our products come with one year warranty which we are able to help you with, you only need to present your valid proof of purchase. If you could get back in touch with us and provide more information on customerservices@juice.co.uk, our team would be more than happy to investigate this further.
FIRE HAZARD
Please be careful and go for a different brand. My elderly disabled mother was charging a device and it caught fire. These chargers are dangerous and are a major fire hazard. DO NOT BUY. I have contacted customer services and looking for a reply
13 octobre 2024
Avis spontané
Réponse de Juice UK
We apologize for the trouble you experienced with our product. To help prevent future issues and raise awareness about cable fires and burns, we would like to provide some guidance. Charging cables do not cause fires or burns themselves; they conduct power between sources. If a cable burns or catches fire, it indicates an issue with the main power source, such as a wall plug, an extension cord, or the socket. Please discontinue using the problematic plug or socket and investigate for any issues.
Potential fire hazard
I spent £20 on a Juice phone charger in Tesco. It has stopped working after just 5 weeks and was getting dangerously hot before it expired. Beware!
8 octobre 2024
Avis spontané
Réponse de Juice UK
We sincerely apologize for the inconvenience you've encountered with one of our products. This is certainly not a common occurrence with Juice products, especially within such a short period. We’re here to help resolve this issue for you. Kindly reach out to us at customerservices@juice.co.uk with the product details and a brief description of the issue. A member of our team will be happy to assist you further.
Absolutely blown away with a great…
Absolutely blown away with a great level of service that’s rarely seen or heard of these days. I had a faulty product and sent an email to Juice. Within hours I had a response but never noticed for a couple of days. I replied with required info and was honest about my product being out of warranty. They could’ve done noting or sent me a voucher for money off another product but instead they’ve decided as a gesture of (genuine) goodwill to replace my product. It was all done swiftly. I can’t thank the customer service representative enough, not only for replacing my product but for making this interaction so pleasant and easy. Highly recommend
1 octobre 2024
Avis spontané
Réponse de Juice UK
Thank you so much for your kind review! We always strive to provide the best customer service and ensure our customers are happy. While we do have a standard warranty policy in place, we review each case individually to offer the best possible support. We're glad we could find a solution that worked for you in this instance! Your satisfaction means a lot to us, and we appreciate your feedback!
The cable lasted 2 weeks
The cable lasted 2 weeks, I'm abroad now and there is no warranty.
29 août 2024
Avis spontané
Réponse de Juice UK
Thank you for bringing this to our attention, and we apologize for the trouble you've experienced. We strive to ensure our products perform reliably, this is why all of our products come with one year warranty. If you could provide more information by emailing customerservices@juice.co.uk , our team would be glad to investigate this further and offer a solution.
Réponse de Juice UK
- We’re sorry to hear you’ve had a negative experience with one of our products. Please rest assure that it is unusual for Juice insert products to cease working after such a short amount of time. We would love to help you rectify this - if you could please contact us via customerservices@juice.co.uk with details of the product and the issue you have experienced, someone will be available to discuss your query further.
I had bought a charger from them a…
I had bought a charger from them a couple months ago and out of nowhere the charger when on fire DO NOT BUY FROM THEM.
14 août 2024
Avis spontané
Réponse de Juice UK
- We’re sorry to hear you’ve had a negative experience with one of our products. We’d love to offer some feedback to help you avoid issues like this in the future and to spread some awareness on cable fires/ burns. Firstly, we must stress that the cause of any fire or burning of a charging cable is not caused by the cable. Charging cables work as a conduit of power from one source to another, therefore, in cases of burns or fire from a charging cable, the fault actually originates from the main source of power, e.g., a wall plug, extension cable, or maybe even the wall socket. Please ensure you cease using the plug/ mains socket and investigate faults originating from here.
Juice Charge 3 & MAX Power Bank
I have 2 Juice Power Banks and they’re my absolute favourite. Love the colours (I have an aqua and navy one) and they’re just so reliable.
Never leave my house without one! They’re perfect for day trips or holidays.
29 juillet 2024
Avis spontané
This company is an absolute joke
This company is an absolute joke the first speaker I got worked fine a month after it started to brick it self so I had short the battery then charge it for it too work and the amplifier is looks to be a cheap Chinese product also I got a new bigger one but it was still terrible, sound quality is really poor and doesn’t show you the percentage of the device on your phone please do not buy from this company go to the original companies because “juice” is just a ripoff of JBL’s speakers and ANKERS cables!
27 juillet 2024
Avis spontané
I’ve purchased 2 leads for my apple…
I’ve purchased 2 leads for my apple phone, both have stopped working at almost exactly the 2 year mark with no apparent reason. Planned obsolescence?
Good while they worked but my £4 lead from Asda had been going longer and charged quicker so I wouldn’t recommend
21 juillet 2024
Avis spontané
Réponse de Juice UK
We sincerely apologize for the inconvenience you've encountered with one of our products. This is certainly not a common occurrence with Juice products, especially within such a short period. We’re here to help resolve this issue for you. Kindly reach out to us at customerservices@juice.co.uk with the product details and a brief description of the issue. A member of our team will be happy to assist you further.
Dreadful and potentially dangerous!
Dreadful. Had two. Both stopped working soon after buying but very worryingly the second cable burnt a hole in it near the end that plugged into my phone and the smell of burning was awful.
2 juillet 2024
Avis spontané
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