Ordered a Quick hot air station and some nozzles over the weekend. Got an email first thing Monday confirming it, with the invoice attached and asking if I needed any ESD gear to go with it (which I... Voir plus
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Have used before Website easy to use to order material from. I had an issue with one or two items not in stock but received a call from Nuno to discuss an alternative. really good customer servic... Voir plus
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Customer service is best and good to have you around for any JBC stuff & parts great that you ship with DHL and UPS and prices are reasonable im happy with you being here always to answer all questio... Voir plus
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slow delivery (still waiting 8 days later). No comms as to any delays, no eta shipping date, no confirmation when ordering that there was a delay. Seems like they are just drop shipping produc... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement électrique
- aussi dans
- Fabricant d'électronique
- Fournisseur d'équipements industriels
- Fournisseur de matériel de laboratoire
- Fournisseur de solution e-commerce
- Magasin d'outillage
À propos de Kaisertech
Écrit par l'entreprise
Established in 1998, Kaisertech Ltd is a trusted UK supplier of electronic manufacturing equipment, production tools and specialist industrial solutions. With facilities in Eastleigh (Hampshire) and Rochford (Essex), we support businesses across the UK with quality products, technical expertise and dedicated customer service.
With over 25 years of industry experience, we've built strong relationships with internationally recognised customers such as BAE, Dyson, Formula 1, Sony, Leonardo and many more.
Specialists in Electronic Manufacturing & Industrial Equipment
We provide a comprehensive range of equipment and solutions designed to support businesses across electronics manufacturing, assembly, repair and industrial production. From precision soldering and rework equipment to ESD protection and fume extraction systems, our extensive product offering helps businesses maintain safe, efficient and productive working environments.
Our expertise also extends to advanced inspection and vision systems, industrial furniture and specialist production tools, helping customers equip their workplaces with reliable, high-quality solutions. With an extensive range of stocked products and strong relationships with leading manufacturers, including JBC Soldering Tools and HIOS, we help customers source the equipment and consumables they need to keep their operations running smoothly.
Expert Advice & Customer Support
We believe great customer service goes beyond supplying products. Our knowledgeable team offers expert advice, product demonstrations, technical guidance and after-sales support, helping customers identify the right equipment for their requirements.
Whether you're purchasing replacement consumables or investing in new production equipment, our goal is to make the process straightforward, reliable and efficient.
Our commitment to quality and service is supported by our ISO 9001 certification and JOSCAR accreditation.
Soldering Equipment Static Control Industrial Furniture Fume Extraction Vision SystemsKaisertech
Écrit par l'entreprise
- UK's Most Trusted Supplier of Electronic Production Equipment
- Kaisertech's staff are highly trained to offer helpful, impartial advice on all products. Our service doesn't end with your purchase. We provide excellent after-sales and a great choice of expert services to help you, from delivery to installation. Many of our specialist services come at no extra cost; some are chargeable, but all are delivered to the highest possible standards.
FREE SHIPPING
Free next day delivery with orders over £50 online
When items are available for despatch from stock and suitable for delivery by parcel carrier, next working day is standard. Heavy, high volume and palletised products will normally be delivered within 2-4 working days from dispatch.
Coordonnées de contact
Unit 12, M3 Trade Park, Manor Way, SO50 9YA, Hampshire, Royaume-Uni
- +44 (0)23 8065 0065
- sales@kaisertech.co.uk
- kaisertech.co.uk
4,5
Excellent
732 avis
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Fantastic customer service!!
Jon and Keeley at Kaisertech are absolutely fantastic. Jon made nothing short of a miracle happen! Professional, knowledgeable, friendly and efficient. Brilliant customer service. Thank you!
9 juin 2026
Avis spontané
Réponse de Kaisertech
Hi,
Thank you very much for your kind review. We're delighted to hear that you had such a positive experience with our team.
We'll be sure to pass your comments on to Jon and Keeley, who will be thrilled to hear your feedback. Providing professional, knowledgeable, and efficient service is something we take great pride in.
If we can be of any assistance in the future, please don't hesitate to get in touch.
Kind regards,
Team KT
These guys were great
These guys were great - I had a niche request and they managed to help me out and get a gift out to me right in time for Christmas. Great support team too. Highly recommend.
16 décembre 2025
Réponse de Kaisertech
Hi Nicholas,
Thank you very much for your kind review. We're delighted that we were able to help with your request and ensure your gift arrived in time for Christmas.
It's great to hear that you were pleased with the support provided by our team. Should you need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Team KT
Réponse de Kaisertech
Hi Glenn,
Thank you very much for your kind review. We're delighted to hear that you were pleased with our service.
If we can be of any assistance in the future, please don't hesitate to get in touch with our team directly.
Kind regards,
Team KT
Réponse de Kaisertech
Hi Tommy,
Thank you very much for your kind review. We’re pleased to hear your ESD items arrived when you needed them.
If you need any further assistance, please don’t hesitate to get in touch with our team. We are always happy to help.
Kind regards,
Team KT
Highly recommended
Excellent service, great communication & dispatch time.
Highly recommended
4 mai 2026
Réponse de Kaisertech
Hi Alan,
Thank you very much for your kind review. We’re pleased we were able to get the JBC tips you needed to you quickly.
Should you need any further assistance, please don’t hesitate to reach out to our team. We’re always happy to help.
Kind regards,
Team KT
Réponse de Kaisertech
Hi Chris,
Thank you for your kind review. We’re delighted to hear that you were happy with our service.
Should you need any more Ambersil products, or anything else we offer, please don’t hesitate to reach out to our team.
Kind regards,
Team KT
Réponse de Kaisertech
Hi Thomas,
Thank you for your review, we will pass on your kind words to the team.
Please reach out to our team if we can help in any way in the future.
Kind regards,
Team KT
Réponse de Kaisertech
Hi Eliyas,
Thank you for your kind words and review.
We really appreciate all feedback, and if you ever need help in the future, please get in touch with our team.
Kind regards,
Team KT
Slow Delivery, no comms
slow delivery (still waiting 8 days later).
No comms as to any delays, no eta shipping date, no confirmation when ordering that there was a delay.
Seems like they are just drop shipping products which they dont actually have.
The day after ordered some consumables and iron station parts from them (they are in eastleigh right next to me in southampton), I ordered a bunch of clone parts and consumables from aliexpress.
The parts from alixpress arrived today, from half way around the world. Kaisertechs order (6.3 miles from my home address) is still location unknown.
23 avril 2026
Réponse de Kaisertech
Hi Paul,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it is not to have clear updates on an order.
Having reviewed your order, we can see that a delivery timeframe of 7–10 working days was advised, as one of the items is not a stocked product and needed to be ordered in.
That said, we’re sorry if this wasn’t communicated clearly at the point of order or followed up with sufficient updates. This is something we’re actively working to improve.
We appreciate your comments regarding delivery expectations, particularly given your proximity to us, and we understand how this may have added to the frustration.
We’re currently reviewing our communication and stock visibility to help prevent situations like this in future. In the meantime, your account manager will be able to provide you with the latest update on your order and assist further.
Thank you again for your feedback, it’s invaluable in helping us improve our service.
Kind regards,
Team KT
Superb as always
This was my third order with Kaisertech and as always they were super helpful immediately rang me to let me know something I had ordered wasn't in-stock and gave me multiple options and support to ensure I got what I needed as soon as possible genuinely would recommend them as there service is genuinely always first class regardless of whether your order is for £3 worth of consumables or £3000 worth of new hardware
27 mars 2026
Réponse de Kaisertech
Hi Sam,
Thank you for taking the time to leave such a kind review.
We really appreciate your continued support, and it’s great to hear that our team has been able to help you quickly and provide suitable options when needed. Delivering a consistent level of service, no matter the order size, is something we always strive for.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Team KT
Good Honest people
26 mars 2026
Réponse de Kaisertech
Hi Martin,
Thank you for your kind review :)
If we could help you further in the future, please let us know.
Kind Regards,
Team KT
Quick despatch and delivery
I needed some JBC tips for a new soldering iron. I didn't want to buy the Chinese copies so I hunted around and found Kaisertech.
Although I had not heard of them before, the website (& prices) certainly give the impression that they deal in the 'better' end of the electronics manufacturing equipment market.
Anyway, they had a huge selection of JBC tips and it was easy to find the ones I wanted.
Online ordering was straight forward and the prices seemed reasonable. In the end I placed two orders about 2 weeks apart.
Both my orders were placed before 1pm. They were despatched same day and delivered by UPS the next day even though I used the free delivery option.
As far as I can tell the tips are genuine and work perfectly.
Overall, a 5 star service
2 mars 2026
Réponse de Kaisertech
Morning,
Thank you for taking the time to leave your kind review. We really appreciate your feedback and are glad you are happy with our service.
If you need any help in the future, with JBC tips or any other items for your set up, please feel free to reach out.
Kind regards,
Team KT
Reliable service.
22 février 2026
Réponse de Kaisertech
Hi Ian,
Thank you for your kind review. If you require any help in the future please do not hesitate to contact our team.
Kind regards,
Team KT
Great selection of products
Great selection of products, great communication, highly recommended from all points of view.
26 janvier 2026
Réponse de Kaisertech
Hi Horia,
Thank you for taking the time to leave your kind review :)
If we could help you further in the future, please let us know.
Kind regards,
Team Kaisertech
Réponse de Kaisertech
Hi Mehmed,
Thank you very much for your kind review. If you ever need help in the future, please feel free to reach out.
Kind regards,
Team KT
Terrible service and unprofessional
If I could give less than 1 star I would.
Sales manager was very rude, unprofessional and condescending over email. Sales manager N.Diegues
Paid for UPS NEXT DAY as stated on invoice but the courier used was not the one I paid for instead it was the standard delivery as it took 3 days after dispatch for it to arrive, refused to refund me the delivery costs since I didn’t get the service I paid for, he lied about when it would be sent/arrive. Took 12 days for it to finally arrive.
Website provides false misleading information to customers about stock levels and delivery dates, shockingly confirmed over email by the unprofessional sales manager.
100% will never buy from this company again.
14 janvier 2026
Réponse de Kaisertech
Hi A-jay,
We’re genuinely sorry to read this and appreciate you taking the time to share your experience. This is clearly not the level of service we aim to provide, and we understand how frustrating this must have been.
We take feedback about communication and professionalism extremely seriously, and your comments have been passed on internally so they can be properly reviewed. If our tone or handling came across as anything less than respectful, we apologise.
Regarding delivery, we’re sorry for the confusion and disappointment around the shipping service used versus what was expected. We understand why this would be frustrating.
We also acknowledge your concerns around stock visibility and delivery information on our website - this is something we are actively working to improve so expectations are clearer and more accurate going forward.
While we’re sorry to hear you won’t be shopping with us again, we do appreciate the feedback, as it helps us identify where we need to do better.
Regards,
Team Kaisertech
Fast delivery, good customer service
I had a good experience ordering from Kaisertech. My initial order had one item not exactly matching the description (I ordered a “straight” cable but I received a “curly” version), I contacted their customer support and Jon got back to me immediately. He sent me the straight version which arrived quickly. I was very pleased with their quick and helpful service.
16 janvier 2026
Avis spontané
Réponse de Kaisertech
Hi Peter,
Thanks so much for the kind words. We really appreciate you taking the time to share this.
Sorry again about the mix-up initially, but we’re glad Jon was able to sort it quickly and get the right cable out to you.
If you need any further assistance in the future, please do not hesitate to contact us, and we'll be more than happy to help.
Kind Regards,
Team Kaisertech
Koisertech, our go to company
We as a company use Koisertech for multiple items, ESD, Tape & soldering stations.
We have always had full suport & very quick service from the company, we find that Jon is always helpful & is always finding solutions to our problems.
Koisertech is our go to company for many items we require for production.
Neil. Process Eng.
16 janvier 2026
Avis spontané
Réponse de Kaisertech
Hi Neil,
Thank you for leaving us a kind review. We are happy to hear you had a great experience with us and Jon :)
If you need any further assistance in the future, please do not hesitate to contact us, and we'll be more than happy to help.
Team,
Kaisertech
Late Delivery Dates
Ordered some soldering tips, if you spend over £50 you get Free UK Delivery which is a nice touch. Ordered on the 2nd January, and as of today (16th January) I've still not received the items. I've had to chase rather than a courtesy email/call. I think Standard UK Delivery is maximum 3-5 working days.
I was told when confirming order details that I would have received the tips this week, also told a big batch of tips is coming on Monday, and the items will be delivered to me next day. There was options at additional cost for next day delivery, I wonder if it would be the same outcome had I paid for the extra.
2 janvier 2026
Réponse de Kaisertech
Hi Joey,
Thanks for taking the time to leave this feedback, and sorry for the delay. We completely understand your frustration.
The delay was due to a stock issue, which is why you were advised a new batch was arriving and that your order would go out for next-day delivery once received.
We appreciate your patience. If we can help further, please get in touch, and we’ll be happy to help.
Kind Regards,
Team Kaisertech
Great partner as a supplier of ESD and…
Great partner as a supplier of ESD and soldering equipment, tooling and consumables.
I have been dealing with Jon Doggett for nearly 2 years now and with 100% satisfaction and trust can suggest to anyone- If you are in need of any ESD or soldering equipment, tooling and consumables get in touch with Kaisertech!
Jon - thank you for all the help and support so far!
15 janvier 2026
Avis spontané
Réponse de Kaisertech
Hi Tomasz,
Thank you for your kind review. We will pass this on to Jon.
If we could help you further in the future, please let us know :)
Kind regards,
Team Kaisertech
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