BOUGHT A WATER HEATER THAT WAS SHOWING IN STOCK PAID STRAIGHT AWAY HAD CONFERMATION THEN WAS TOLD NO STOCK AND SAID THET THEY HAVE REFUNDED ME 7 DAYS STILL NO REFUND IN MY BANK POOR COMPANY STICK TO T... Voir plus
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Still waiting for my first order that was placed on 01/02 September. I’ve already left one polite review on here (which appears to have vanished!!) after sending emails that have been ignored along w... Voir plus
Fantastic Company. Bought a wort chiller that is manufactured by Kegthat and, without doubt, It is an absolutely top-class product. Used it in my 100 litre homebrew pot this weekend and wort chilled d... Voir plus
L'entreprise a répondu
Purchased previously without a problem. Same can't be said for my latest order. 3 weeks, allegedly shipped but not received?? Poor customer service, no resolution. Very upset customer.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We started by brewing ourselves and loved it so much we wanted to create a business where we could help out others who share our passion! We made wort chillers in our garage and eventually developed a quality technique that ensures a consistent brand standard for our wort chillers. Recently we have adapted to offer fully custom designs, sizes, and dimensions. We then stocked Cornelius kegs and have added them to our website! After our initial success, we wanted to grow into a brand. We have since started to build our product base and will soon be your one-stop brewing store. Currently, we are a small, family business so we have a lot of time on our hands! This means we can focus on you.. send us an email at any time of the day and we will respond within minutes! Sales@kegthat.com
Coordonnées de contact
KEGTHAT, HOOTON WORKS, CH66 7NB, HOOTON, Royaume-Uni
- 0151 374 2833
- sales@kegthat.com
- kegthat.com
1,9
Bas
189 avis
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N'a pas répondu aux avis négatifs
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I will definitely use keg that again
19 janvier 2021
Réponse de kegthat.com
Thanks very much for your review - hope to see you again.
Kr’s
Kath
Little More Communication on. Order Status
Ordered a wort chiller, all grain kit and some brewing chemicals from Keg That. Wort chiller looks to be well made and time and care has been taken to construct it. Other items are well packaged and clearly labelled. Would have given 5 stars however, there was no follow up communication from the company to say that item had been dispatched. I ordered on the 3/1/21 and item arrived on 12/1/21. I didn’t mind the items arriving later than usual as there are delays with most homebrewing companies due to the volume of orders but would have been nice to receive some form of communication to say that my order had been dispatched just so I was kept up to date with its status. Overall was happy with the service provided and would recommend Keg That.
12 janvier 2021
Réponse de kegthat.com
Thanks for your review and glad you were happy with your order - I agree we need to improve our communication - And will start sending out email when item is being dispatched.
Cheers
Kath
Very helpful.
Very helpful.
I have just started and needed help and advice. I got it!
Thanks.
18 décembre 2020
Réponse de kegthat.com
Hi Alistar
Thanks for the review it means slot to us. Hope to see you back for your next order
Kr’s
Kath
Extremely helpful
Extremely helpful. Either the orders were fulfilled exactly as they were requested, or if there was a problem it was dealt with quickly, professionally and in a friendly manner.
18 décembre 2020
Réponse de kegthat.com
Hi Geoff
Thanks so much for the 5 star review.
Kr’s
Kath and the kegthat team
Bought a Cornelius keg tap and connect
Bought a Cornelius keg tap and connect. Really good and quick service including phoning me to confirm order and delivery - which was pronto. High quality product and assembles very well. Good value too.
12 décembre 2020
Everything as I expected
Everything as I expected. I ordered. Paid. They delivered on time. Thats all you want from an online shop !!!
12 décembre 2020
Great to deal with.
11 décembre 2020
Réponse de kegthat.com
Thanks Oliver for taking the time for the review.
Kr’s
Kath and the kegthat team
Réponse de kegthat.com
Hi Ashley! We look forward to your future orders!! :)
Ben
Excellent service and customer support…
Excellent service and customer support would use again. Roy
11 décembre 2020
Réponse de kegthat.com
Hi Roy, this means alot and we look forward to your next order. I will pass on the feedback to the team :)
Cheers, Ben
Réponse de kegthat.com
Hi Luke, we really appreciate your repeat custom! Thanks for taking the time to leave this review :)
Cheers,
Ben
Superb product that does the job and…
Superb product that does the job and easy to set up. Cooled my brew to 23C from 100C in around 20 to 25mins. Highly recommend and very good price too
11 décembre 2020
Réponse de kegthat.com
Hi Andrew,
I am happy to hear you are happy with your wort chiler! I will pass on the feedback to Mike who makes them! :)
Cheers,
Ben
Réponse de kegthat.com
Hi there, thanks for taking the time to leave the review and we are glad you found the prices and service good :)
Cheers,
Ben
Review after three purchases
I don’t like leaving reviews after one purchase so waited until I’d used Kegthat a few times before doing so. Glad to be able to say after three purchases every one has been faultless. Speedy delivery, quality items and great service. Thank you.
11 novembre 2020
Avis spontané
Réponse de kegthat.com
Hi Mark,
I really apprecaite the review!! We look forward to delivering to you in the future! :)
Cheers,
Ben
Follow up review updated.
OK. So maybe 1 star is not a fair score. Ordered and received my delivery. Someone even rang first! So it's all good. Delivery comes. Looks OK. Come to use pressure barrel, no lock bolt for the valve. Emailed a few times and was offered a £40.00 credit, and a refund on the barrel. No responses to my emails asking how I can use the credit. Account log in has gone. Ben maybe a nice bloke and amazing at his job. But I have been polite in my emails and feel like I have been ignored. Hopefully he see this and has a moment of clarity.
UPDATE.
Following my feedback, I have had a few emails back and forth. It appears there has been some IT issues that have not helped. In all fairness they have now rectified the situation.
30 octobre 2020
Avis spontané
Réponse de kegthat.com
Hi Andrew,
I hope you are happy with the outcome we have offered since the review. Please do let me know if you are still unhappy with our service and I will see what else I can do for you.
Cheers
Perfect service
31 juillet 2020
Avis spontané
Brilliant stock,brilliant prices and…
Brilliant stock,brilliant prices and super fast delivery 👌
20 juillet 2020
Avis spontané
Very quick delivery and a great quality…
Very quick delivery and a great quality product. Exactly as it as advertised.
19 juillet 2020
Avis spontané
Brilliant service.
18 juillet 2020
Avis spontané
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