KeyBank Avis 

Update: Recently had issues with a purchase, which required me to contact customer service many times (both Keybank and another company). Customer service with Keybank has been great. I've talked to multiple people over a short period of time. They all were very friendly and helpful with my issue.

I'm surprised with all of the bad reviews. I've been with Keybank for years now and I've had a great experience with them. Amazing customer service and I rarely have problems with them. The only downside is that there's no Keybank locations where I live, but it still works well online for me.

I have had a positive experience with using a feature offered by key bank. Being able to lock or unlock my debit card has been most helpful. I really appreciate this feature because it gives me more control of my money. Thank you key bank!

It's no secret that many banks treat minorities badly through systemic practices. However, my last two encounters with KeyBank hold no doubt in my mind that they also practice such treatment. On Christmas Eve, I had the day off so I decided to see If I could get a Personal Loan to replace an existing 401K loan, for better additional payment terms, and pay off any other things I didn't want to keep paying on monthly. I want to first point out that I always pay every loan I have ever had early by making additional payments in varying amounts weekly and sometimes months to get them paid down sooner. This and many other good habits have earned me a nice credit score of 819 for Transunion and Equifax, and an 842 Fico Score. At present, I only have my car loan showing on my report. I have paid off everything else I ever had on the report earlier in the spring of 2021, so it hasn't been that long. And it's not like I don't use my credit cards at all, I just pay them in a more timely manner. My intention was to get a personal loan, replace the $24k 401K loan so I could make as many additional payments as needed to pay it off in 3 years instead of 5. KeyBank told me they can't give me the loan for the amount I want because it's not a debt? They offered $15k at a much higher interest rate than an 819 Score should have granted me at 7.99%. The lower end was roughly 5%-5.99%. I was disappointed because I knew several people (including those who were white), that did the same thing with their banks and were not told it had to be for debt. Some used it just to get back on their feet or payoff non-debt items that they still owed on just the same, with no trouble and for the amount they asked for. One of which was for $30k far more than what I asked for. However, this isn't what is making me finally decide to change banks. The next week I went in just to get quarters for the laundry machine (2 $10 rolls), the same as I do every month at the Culver-Ridge Plaza KeyBank in Rochester, NY, and one of the tellers asked if I had an account. I was confused because I have been to banks that I am NOT a member of and never... I mean NEVER been asked that. I had been coming to this branch for the last year and go every month for quarters. He even made me show him my debit card and when I protested, he nastily stated, "Well, I don't know you!" As if that had absolutely anything to do with it. I literally watched him be pleasant and kind for the 3 people that were ahead of me, only to be treated like a criminal just to get 2 rolls of quarters! Because I was twice treated poorly by this KeyBank branch, I decided to set up a new account elsewhere and as soon as I get my account number, I will be closing both my accounts with KeyBank. What an awful company. A bank that won't provide banking services and tellers with nasty, biased dispositions towards minorities. Shame on you KeyBank.

This call I made to make a payment was ok...I was behind my mortgage payment due to Corona virus problem. I took the forbearance program. At the end I was ready to start making my payments, but they did not want to accept the payment. They didn't want to accept my payments, but rather foreclosure my house....saying I didn't qualify for any program. They wanted all the money at once or foreclosure...no matter what the law says. Customer service at key bank are the worse in my opinion. There are some people there who are just waiting for a client to be in a littler bit of trouble to start sucking their blood like vampires. There's a young guy there who was very nasty with me and just wanted to send my account to foreclosure with no interest to help me. I told these people that if they don't accept my payment I'm going to go to the county clerk to deposit my payment and ask a judge to look at my case....and that I could also go to a bankruptcy court I told them. Then a young woman came to the phone and arranged my payment right away. I wonder how many people lost their home because these people....they are not Americans. They are vampires!... in my opinion. I wish they sell my account to another institution. The minute I can refinance, I'll do it...just to see No KeyBank in my life.

I agree with many who stated that they wish they could give this bank a zero-star rating. My account was put on hold. They allowed me to register a new account, which they then froze as well.

This bank is a total joke!! Do yourselves a favor and find a bank with some ethics and morals!! We have banked with them for years and the only time we have ever had a dispute with a charge on our credit card for $250.00 instead of $50.00 and they told us to work it out with the merchant. We were and still are traveling the US and do not ever plan to go back to this place. I cannot believe that a financial institution of any kind of size would make decisions like this. completely blown away. Needless to say I have closed all accounts with Key Bank and will never do business with them again.

I agree with the people who said they wish they could give this bank 0 stars. When someone attempted to scam me by depositing $9500 in my account; they froze my account. They let me open a new account and then froze that one too. They proceeded to insinuate that I was involved in the whole thing!!! The check had the wrong address, wrote on a nonexistent bank branch, and was not endorsed!!!! The whole time, I was treated rudely!! I’ve moved on to a much better bank but will never recommend this bank to anyone!!!

I'm an author, who just received his first royalty check for my latest book. I deposited it in my new KeyBank account, which I was excited to have. The bank immediately locked my account, internet access, debit card, etc. When I inquired why, Matt Cross (Wilton branch) said the check was fraudulent. It's not. They did all of this before any inquiry with me to show proof that the check was legit. It has been quite some time and I cannot get answers or access any of my accounts. Matt Cross (Wilton Branch) says the bank it went to will have a "charge back" soon for the check, meaning it's not real and KeyBank will have to pay for it. But no charge back will ever come because the check was not fraudulent.

Key bank has never been consumer friendly. Key bank intentionally caters to the elite private bank high dollar account holders and takes excessive monthly fees and overdraft charges from non private bank accounts and leaves it’s under trained call center minions to tell its customers about how the “posting order” works. They intentionally leave debits off of your account and do not post them until they are likely to overdraft over a weekend or holiday and if you call them out on it, it can get ugly. I see branches closing in my hometown lately so I know that’s a good sign .

I would not recommend using KeyBank for your financial needs. Their credit card dispute department does not have their customer's back when dealing with merchants with fraudulent business practices.

DO NOT VISIT THE Kamms Corners Branch in Cleveland Ohio! I applied for a Business credit card on 03/02/21. Being that I am current customer. I was told my app couldn't be processed because of ppp loans being higher priority. Its now 07/31/21 and still no answer. No current customer should have to go through this with any company! Merima Veljak The Relationship Manager and Elizabeth The Bank manager has dropped the ball several times on this

I went to use the atm at key bank in Pearl River today 7/12/2021 and it was very confusing. Too many buttons to pick from. After an unsuccessful try I had to go into the bank for my money. Lucky it wasn’t an emergency on a Sunday where I needed money. Very disappointed in this new atm program. Please review this confusing atm program and get something simple.

Try using their new ATM system. To get my money out of the ATM from your savings account you have to hit checking twice then saving, it's very confusing to use and I can never get it right. At M&T Bank it's simple, you just hit savings account and you get your money. Pretty soon I'm gonna open savings and checking accounts there and have all my deposits transferred to M&T Bank where their ATM is easy to use. Complaints about this to Key Bank goes on to deaf ears. Good Luck with their ATM'S.

They don't honor their promotions. Do not do business with these crooks.

I opened my first account with Key Bank when I was 15, though I do not live near a branch currently, it is still my preferred bank. The customer service is top tier alongside American Express. The banking products offered are not as robust or competitive as some of the others out there, but this is a bank that employs people who actually care about you — something not common these days.

Key had to MAKE UP a reason to hold (for an extended period- 14 days) my wife's large check from her retirement account. The box they "checked" was that they received info that the check presented was fraudulent. I thought they did this because of my wife's ethnicity, and when I asked the branch manager if that was the case he scoffed "It's a shame you would think of your wife like that," and then challenged me to come in and say that to him in person. After speaking to more and more escalating "customer service" people, I got to their Executive response team. She told me that the system forces tellers to choose a reason and the real reason was because of our overdrafts. The irony is, the hold of course caused more overdraft penalties, so they got to make quite a bit of money off a made up hold. I turned them into 2 government agencies and finally was able to close my accounts a month ago. Back when this happened my wife and I were having a hard time financially, and they exasperated the problem rather than help. They lied to hold our funds to punish us further for needing some retirement money to get by.

Horrible, ugly and rude people. And they cheat with my money too, thefts. Avoid this, this is not a bank but a private company! Loosers!

Opened a KeyBank Checking account with a $500.00 Promotion. The catch was you had to deposit $500 dollars within 60 days. Here I was, having all my payroll checks from a part-time job deposited within 60 days. The checks all totaled well over $500. This was on 9/22/2020..I called the bank after 90 days and they told me it could take up to 6 months to get my promo check. I called again on April the 26rh, 2021, and was told I did not qualify because I did not make ONE deposit of $500 or more.. Seriously? I had all my payroll checks deposited within 60 days. Folks, read the fine print and don't switch banks over promotions that have hidden catches to them. Shame on me but a bigger shame on them for not being an honest bank and telling me after numerous phone calls that all my money was no good for the promotion. Unscrupulous trickery. I immediately had my direct deposit switched to a bank that is more upfront and doesn't take 8 months of direct deposits before telling the customer he didn't meet the one lump deposit of $500.. I was warned by a co-worker not to get involved with Key Bank. I should have listened. Live and learn.

I puchased a car and the auto company used Key Bank to finance my auto loan. I was never late and paid off my auto loan in December 2020. Key Bank sent me a letter thanking me for paying off my loan. Also, they sent me a seal on another letter that states that the loan was paid off. But in March they sent me a statement saying I owe them another payment for the loan. Now, they are just adding interest on a loan that is already paid off and they are using a statement payment amount to exhort more money. As of now they are holding my title to my car hostage, when I don't owe them anything. This is truly a bad bank to do business with! Complaints about this bank should be filed with the Consumer Financial Protection Bureau.

I had the worst phone customer service ever in my 34 years of life. I was trying to explain an issue logging in to my mobile app and I was actually at a branch as well. The representative was not professional, she kept talking over me. I explained I was at the branch and the store was having problems too and that I have worked IT and that I'm familiar with basic troubleshooting. I mentioned that I had done everything and I still wasn't able to log in. Well, long story short, had to ask for a supervisor and was placed on hold for over 2 minutes with no refresh. She came on the phone just told me no supervisor available, so I waited another 5-8 min, Sup took the call and just said I had to wait a couple of hours for their system to refresh and try to log in again. She apologized and said she would give the Rep a coaching on what happened.