Kimberley - The Caravan & Motorhome People - Darlington Avis 

Can I give no stars?!

I have never experienced such terrible treatment at the hands of so called sales manager and a salesman than I did at Kimberley Motorhome in Darlington.

The way they worked together to try keep my deposit once I had cancelled the order, is beyond disgusting and devious. I received an email stating that they didn’t think that they could give me my £1000 deposit for a false condition they tried to claim.

I experienced such a stressful time waiting and phoning continuously to demand my deposit. I have been paid my deposit back.

I will never venture into Kimberley Motorhome and Caravan in Darlington again.

So after another month of when Kimberley Motorhome in Darlington promised someone would contact me, I still have not heard from them. Really poor customer service and they tend to ignore any complaints about their shocking behaviour.

Beware..We thought we had found our ideal caravan at Kimberly Darlington. Agreed a price for our trade in and paid a £1000.00 deposit on the Sunday, transfering the remaining balance on the Monday morning.
We were given a handover date for some 3 weeks later.
Come the handover day, we eere kept waiting for over 2 hours whilst they " ran their checks" on our trade in' we were kept a further half an hour while they made up their minds who was going to demonstrate our new caravan. Finally got to sit down to sign the forms when the landed their bombshell telling us our trade in had severe damp in the front which was rotten. They then produced a quote for £2000.00 to rectify this before they could sell on expecting me to accept a lower price for my trade in.
They seemed a little shocked when I refused to pay any more than the agreed price. There was no negotiation, no movement at all so I terminated the sale immediately and took my old caravan back.
I consequently had two independent damp checks carried out and no damp or rot was found by either tradesmen.
I have since sold the caravan privately and received £1000.00 more than they offered me in the first instance.
This is a tactic I have heard being used by lesser traders and expected more from Kimberly.
They lost out on a £21000.00 sale.

Came up to Darlington site on a Tuesday for warranty inspection expected to take few hours, 2 hour drive each way.
Time line O.K only to find cafe no longer exists. Pub next door closed on Tuesdays & waiting area mainly useless, 4 seats.
Site is very remote so just had to hang around best could.

We have to say brilliant buying our new caravan was a breeze Tom the sales man was very knowledgeable about the questions we asked and nothing was any trouble brilliant then the staff in the shop brilliant then today with Paul on hand over day again nothing was any trouble many thanks Ian

I bought a beautiful caravan from Kimberley. On the handover the team were really helpful when getting me set up. I would recommend Kimberley for not only sales but for servicing too.

From quoting & answering many of our questions, to the fitting of the truma conditioning unit to our Motorhome, Kimberley were great

Generally a good experience but lacked information on accessories that were also required and caravan security. Said we would have tracker fitted which did not happen which was disappointing. On the plus side the Caravan handover/ induction was excellent and very informative

Kimberley's staff have been excellent in helping to resolve several warranty issues.

Amazing friendly staff, all very knowledgable and happy to help , really happy with all the info we was given and advice along the way, hand over was smooth transaction and we were kept informed and upto date every step of the way

A big thank you to Richy for helping us get another caravan from kimberley. Also a big thank you to all the staff who helped with the experience.

Good experience all round. Great staff and great service.
What more do you want.

The Staff are excellent couldn't be more helpful

Everything from start to finish staff kept us informed no complaints at all

Very informative We were taken through all the kit and were shown how to use everything. There were a couple of small issues but these were sorted straight away. Easy handover.

What a great experience.
From the knowledge of the sales person, to the constant update from the sales administration team, to the very, comprehensive handover of our motorhome

Kimberly helped us with the buying our first motorhome

Paul was very friendly and knowledgeable about the motorhome. He was really helpful and answered all our questions. We would definitely recommend Kimberley caravans.

The staff were all helpful caravan could have been cleaner

Bought an amazing MH expensive but good service and quality we had an issue at first but fixed under the 1 year warranty