Kimberley - The Caravan & Motorhome People - Darlington Avis 

Very helpful and very quick turnaround with the new caravan

Extremely helpful and informative with years of experience

I purchased a motorhome in November 2023 it had a known fault with water level sensors which they agreed to rectify post sale! After lots of promising, lies and incompetence they eventually resolved the problem in May 2026 yes May 2026.

Sales man was great let us look around let come to him with questions which he knew the answers to about the van wasn’t pushing for a sale was a pleasure to deal with as was the guy who did the hand over very helpful and honest and explained everything we needed to know

Great experience buying my caravan. Given time to browse and experience each caravan for sale. Non pushy sales and shop team. Handover at collection great too! Would recommend the team at Kimberley Darlington.

good service and polite staff ie dicky dinsdale a very helpfull and cheerfull operative explained things welland pushed through motorhome buisness quick

Having decided we needed to update our caravan, we went to Kimberly as they are our local dealership with a good reputation.
The salesman Richard was extremely friendly, helpful and professional, making the purchase easy and stress free.
On the day of the handover, we were met by Paul, who, again, was extremely friendly, helpful and professional. He gave us a tour of the new caravan, giving us an in-depth tutorial on how everything worked and the do's and don'ts on the systems.
All in all, a pleasant, stress free experience from start to finish.

Dealer fit accessories missing at handover, despite been ordered at the same time as Campervan and them having over 2 months to acquire and fit prior to our collection date. We then had to return (and collect) the vehicle at our cost for fuel and time, and were without it for nearly a week. We also asked for a couple of issues we noticed to be investigated and repaired if possible while it was back at the dealer, that was only partly done even though we were assured all reported issues had been resolved.

I organised to drop my van off on the Saturday before the service on the following Tuesday. They had not told anybody of this which caused confusion for the shop sales department as the service department don't work Saturdays. I reported an issue we had with a leaking tap which prevented us filling the water tank up a month before the service to be told to wait for the service as they would resolve it then. It wasn't resolved and were told we needed a new tap fitting, 3 weeks later they said the warranty claim has been approved but we are still waiting for the new tap to arrive. We can't use the van as intended until the tap is replaced, hopefully before the end of summer. Very poor service for a van under warranty.

Every one that we spoke to was very professional, had full knowledge of the products ( caravans ) from the sales team ( Tom ) to the handover specialist Paul , and the service team

Caring and understanding, service beyond expectations . We have no hesitation in recommending Kimberly's Darlington operation.

Paul was extremely helpful and explained everything slowly and clearly. Everything went very well and the caravan was everything that I expected.

Great handover of new Carerra campervan. Very detailed instructions given by friendly and knowledgeable staff. Recommended

This worked as it should do.
No hard sell and efficient and knowledgable sale.
Handover very thorough.. the only real problem was that they could not provide a number plate as I do not carry the V5 registration for my car... but that is silly regulations.
Complication that my battery had a screw fitting, not a post but one of their engineers sorted that.
Overall, gave me great confidence and I would go back and recommend.. whereas I would not touch South Cave with a bargepole ever again.

Very helpful staff. Not pushy . Excellent handover of the caravan .

The salesman Andy was so helpful nothing was a problem
Just perfect

Bought a new motor home off you supposed to have had a pic but there were warning lights on the dash about the automatic handbrake needing servicing havnt been able to use the motor home yet not happy

They cant do enough for you until you’ve paid so if any issues afterwards the after sales isn’t good .