Kimberley - The Caravan & Motorhome People - Darlington Avis 

We’ve had an appalling experience. Short story - we ordered an £95k Affinity One campervan at the Feb 2025 show - yes 2025. Agreed a trade in. Waited. Waited. August 2025 delivery became September, then October then……it’s April 2026 and we are still waiting. Affinity says it no longer has a UK dealer. No word from Kimberley. I’ve written, called etc. One call back saying nothing really. I’ve written to the CEO - doesn’t even answer. They have a £5k deposit and I think they also owe me interest and a compensation payment for the distress and inconvenience they have caused. Clearly, they sold us a van they had no way of actually supplying. Clearly, they haven’t been honest about their relationship with Affinity which has clearly broken down completely. If they had at least tried to manage my expectations or better, been honest that they cant fulfill our contract that would be something. But they simply ignore me. They get good reviews and awards so must be doing something right - but they have messed us around for 14 months and now ignore me.

Paul made us feel very welcome and he took a lot of time introducing us to our new caravan. He was very knowledgeable about the unit and ensured the explanation he gave us was understandable. He allowed times for questions to make sure we understood the systems, and his suggestion to record the introduction was much appreciated as there was a lot of information being passed. Top marks Paul!

We picked our new coachman 575 up today and had the most comprehensive and informative handover ever.
Benson and Paul did a great job, and we drove away confident that we had been given all of the information that we needed to enjoy our new caravan to the full.

Nice easy experience where I felt the organisation listened to my requirements. As always price could have been better.

Excellent handover, Benson is very knowledgeable and gets everything you kneed to know in a relaxed manner. Kimberley Darlington has been great from start to finish..👍👍

We met Chris from Kimberley at the NEC who managed to talk us out of a lot of money for the caravan 😬. The caravan was ready for collection a lot sooner than we were and Kimberley had no problem keeping it stored until we were ready which was a really big help, no hassle or complaint, just understanding. On collection, Bendin and his “apprentice” Paul, took us through the caravan, making sure we understood everything and had all the correct gear and were really helpful. Most importantly, they made sure we had correctly attached the ‘van to the car, so it didn’t slide off up the road! The whole experience was really easy and I would definitely recommend Kimberley Caravans!

Completed warranty repair using genuine manufacturer parts.
Long process as fault identified in August 2025 when parts were ordered and only being completed Feb 26. Appears I hadn't been notified to arrange a date for repair?
It's only when I popped in when passing the error was realised.

Very warm and friendly welcome when we called to collect our new caravan. Comprehensive walk round the exterior and interior of the caravan with every function clearly explained and our questions answered with equal clarity. I actually thought that customer service of this level only existed nowadays in such as top quality hotels.

Benson was excellent explaining all the technology on handover, whether we remember is another story. Adim team always happy to help when you ring them.
Chris the owner was excellent and very helpful.

Benson knew the Swift voyager 584 well and was quite happy to be interrupted and answer my beginners questions. Nothing was too much trouble for the handover guys they went above and beyond offering advice as well as just going through vehicle features in as fine a detail as necessary for two newbies.
Shout out to Richard in sales,no pressure and always quick to reply to emails.

We attended Kimberley Caravans today for our handover for our new caravan. After buying many caravans over the years from other dealerships, I have to say that this is the best one we have ever had. Benson and Paul started at the front of the caravan and worked around the whole of the outside first and they explained everything in great detail. We then went inside the caravan and they covered every square inch of the van showing us how everything worked and answering every question we had. Benson and Paul were very friendly, approachable, and made the whole experience a very pleasant one.

In fact, our full experience with Kimberley has been 100% from start to finish, which started with Tom in the sales team. We would highly recommend.

The only issue was the ceramic coating wasn’t buffed off properly; there were lots of areas we had to do when we got it home.

Picked up our new caravan and given a very thorough and informative 2 hour handover with Benson. Excellent service, thank you

Benson was brilliant very thorough and professional. On handover of the caravan he noticed a couple of small issues that we would not have even noticed and arranged for them to be fixed before we left.
Very good handover and very knowledgeable. Overall 10/10
Thanks
Hazel and Ken

Only had my caravan for 6 days we took it away to try the caravan out and noticed that the vinyl stickers on the caravan had air bubbles in it phone them up and they were happy for us to drop the caravan off on the way home, nothing was a problem to them pleased to sorted the problem out had it for 5 days

Service department don't keep you up to date l think and a lot of people agree closing the cafe was a bad move think you have lost a lot of trade doing it

Great handover experience today with Benson and Paul.
Comprehensive tour and guidance to how everything worked in our new motorhome

Great experience from start to finish.
From picking my caravan up and having everything explained and demonstrated in great detail. With good humour along the way.
The lads even changed my tow ball over with mine been the wrong one. Couldn't refer them more.

Very informative and helpful from Benson and Paul

Very pleased with the hand over of our new caravan today. Thank you for all your help