Product was 1/4“ cold drawn mild steel bar (3 x 2m). Exactly as ordered. Only problem was the packaging, which was in two parts and the courier tried to deliver only the packaging from one half witho... Voir plus
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made 3 orders on line and missed off next day on the first one, the second one with next day was at the wrong length and one of the team called me to confirm the length which was appreciated as I hadn... Voir plus
I easily found what I was looking for on the website. The selection of products was good and the pricing very clear. Prices were comparable with alternative suppliers but, having been very happy with... Voir plus
The staff on the phone were really helpful and the metal arrived in short order. Very satisfied with this company. Would definitely recommend them.
À propos de l'entreprise
Coordonnées de contact
81A Eyre Street, B18 7AD, Birmingham, Royaume-Uni
- 01213283380
- sales@kimetals.co.uk
- kimetals.co.uk
4,8
Excellent
1 k avis
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Found what I was looking for
Found what I was looking for, placed an order and goods delivered without an issue. What’s not to like?
3 juin 2026
The staff on the phone were really…
The staff on the phone were really helpful and the metal arrived in short order.
Very satisfied with this company. Would definitely recommend them.
4 mai 2026
Extremely disappointing experience with…
Extremely disappointing experience with Ki metals and their chosen carrier, DX\.
Our order has now been damaged in transit by DX on three separate occasions and, despite the considerable delays, has never actually reached us\. We gave Kimetals several opportunities to supply the product correctly, but the latest replacement was again reported as damaged and bent while still in DX’s possession\.
After the first incident, we would have expected Kimetals to review the packaging and delivery arrangements and ensure that the replacement was adequately protected\. For the same problem to occur three times raises serious concerns about the packaging, handling and suitability of DX for transporting this type of product\.
These repeated failures and delays have caused significant disruption to our business and affected our ability to complete work for our own customer\. We have now completely lost confidence in the order being delivered undamaged and have requested a full refund so that we can source the materials elsewhere\.
A very frustrating and unacceptable experience from start to finish\.
14 août 2026
Avis spontané
Réponse de K I Metals
Thank you for the feedback, and we're sorry for how this went. Three failed delivery attempts is not acceptable. We've cancelled the item and refunded the full amount paid for it.
For fairness to other readers, the background: the item was a 5.5-metre length of 100 x 6mm mild steel flat bar, cut to length from stock, hot-dip galvanised, and supplied straight. It left us straight, inspected and undamaged on all three occasions.
It was returned to us bent by our carrier on the first attempt. We cut a fresh bar, paid to have it galvanised again, and fitted a 40 x 40 x 3mm steel box section along its full length as a transit brace — at our own cost, not charged to the customer — specifically so it couldn't happen again. On the third attempt, the bar and the steel brace came back bent together. We have photographs of all three.
To put that in context: a bar of that size cannot be bent by hand. Putting a bend in 100 x 6mm flat bar requires a hydraulic bending machine. Bending it along with a box-section brace takes very considerable force.
We take full responsibility as the supplier and the customer has been refunded for the item. But this was not a packaging failure or a material quality issue — it happened in transit. We have raised a formal complaint with the carrier requiring a full investigation including CCTV review, and we have changed how we handle long lengths as a result. We have also offered to deliver a replacement in our own van, free of charge, so no courier is involved at any stage.
Our apologies again for the disruption this caused.
Speedy delivery well packed product
Speedy delivery well packed product
Definitely recommended
3 mars 2026
All good prompt delivery and all as…
All good prompt delivery and all as described and length’s I ordered
3 mars 2026
good all round!
good telephone info and ordering, fast delivery, well packaged, good prodect , fair price.....what else do you need
1 juillet 2026
Avis spontané
Excellent service and prompt delivery
Excellent service and prompt delivery. Thanks will definitely buy from you again
2 février 2026
Good overall service.
Got what I ordered accurate dimentions, delivered on time, a fair price.
5 janvier 2026
Excellent supplier of metal profiles cut to size
Spot on service, good prices, accurate product description, exact cuts and good delivery
29 avril 2026
Avis spontané
Lousy service
The metal slices were not cut properly. I was told my order is ready and when I came to the workshop over a week later I had to wait 30min as my order was not ready.
6 janvier 2026
Great range of metal and staff were…
Great range of metal and staff were really helpful
19 février 2026
Would buy there again
Prices are fair, quality is good. Just struggled a bit with costumer service.
8 avril 2026
Avis spontané
Well made at a great price
Well made at a great price. Helpful on the phone when ordering too.
2 décembre 2025
Above and Beyond
made 3 orders on line and missed off next day on the first one, the second one with next day was at the wrong length and one of the team called me to confirm the length which was appreciated as I hadn't notice the error. I placed a third order for the correct length and next day deliver and had both orders delivered. Great service, great attention to what is being ordered and great customer service. Thanks for being awesome !!
25 février 2026
Avis spontané
the price was very reasonable
the price was very reasonable
and the staff were polite and friendly
3 février 2025
All item are Ok.
4 septembre 2025
Efficient delivery
Efficient delivery, excellent customer services and knowledgeable team
5 septembre 2025
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