Product was 1/4“ cold drawn mild steel bar (3 x 2m). Exactly as ordered. Only problem was the packaging, which was in two parts and the courier tried to deliver only the packaging from one half witho... Voir plus
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made 3 orders on line and missed off next day on the first one, the second one with next day was at the wrong length and one of the team called me to confirm the length which was appreciated as I hadn... Voir plus
I easily found what I was looking for on the website. The selection of products was good and the pricing very clear. Prices were comparable with alternative suppliers but, having been very happy with... Voir plus
The staff on the phone were really helpful and the metal arrived in short order. Very satisfied with this company. Would definitely recommend them.
À propos de l'entreprise
Coordonnées de contact
81A Eyre Street, B18 7AD, Birmingham, Royaume-Uni
- 01213283380
- sales@kimetals.co.uk
- kimetals.co.uk
4,8
Excellent
1 k avis
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent fast and economical
4 août 2025
KI metals v helpful for Galvanised…
KI metals v helpful for Galvanised product
quick easy to deal with and excellent quality products received
4 août 2025
Spot on!
Ordered some custom cut circular tube. The product was shipping in a timely manner and the product is exactly as requested. Spot on!
4 août 2025
Great service
Great service, kept me informed about delivery, not the biggest order ever, but will come back!
4 juin 2025
Metal box section
Easy to use website and ordering, plus the delivery charged was a very good price.
Didn't take long for orders to arrive
5 juin 2025
Perfect cut to size as we are currently…
Perfect cut to size as we are currently converting a old horse box hopefully order with u guys again
6 mai 2025
Had what I needed at a good price and…
Had what I needed at a good price and next day delivery was perfect
12 mai 2025
Brilliant company
Brilliant company , clear easy to use website. Good value and excellent delivery times.
11 mai 2025
Galv items to order
8 avril 2025
Brilliant
Brilliant, did their upmost to make sure that product was available at short notice.
7 avril 2025
Angle iron was well packed and speedily…
Angle iron was well packed and speedily delivered
4 mai 2025
I am stuck with an item I cancelled…
I am stuck with an item I cancelled both on a call and via email, a week before it was delivered. I could not be sure the members of staff I spoke to cared about what I was saying or even understood me. They did speak perfect English though. I can never deal with an organization like this one ever again.
4 avril 2025
Réponse de K I Metals
Dear Customer,
We would like to address the situation regarding your bespoke order. Initially, you requested a custom item cut to a specific length and subsequently reached out to confirm delivery for the next working day. You also communicated via phone that the order was to be delivered on Monday without paying any express delivery which we offer on checkout page. Following the processing of your order for next working day, you then requested a cancellation.
It is unclear why you sought a rapid delivery only to request cancellation immediately thereafter. We had clearly conveyed that your order was already processed and that orders cut to specific lengths and delivered cannot be returned, as stipulated in our sales contract.
The feedback you provided does not accurately reflect the situation, and we are unable to facilitate any future orders under these circumstances. While we take pride in our customer service, it is concerning when customers place an order under pressure for expedited delivery, only to request cancellation shortly thereafter. This behavior may indicate an intention to retain the item while seeking a refund, which is not acceptable practice. Thank you for your understanding.
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