I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Voir plus
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Lisez les avis des autres
Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted qui... Voir plus
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Voir plus
L'entreprise a répondu
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Coordonnées de contact
Darenth Road, N16, London, Royaume-Uni
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,1
Bien
225 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good communication
1 mai 2024
Product is good delivery is terrible
Product is good, website is ok. Delivery……. Absolutely atrocious. £15 delivery for a rolling pin, to an address on the mainland. Could have been sent Royal Mail. Won’t ever be using their company again.
19 avril 2024
I haven’t received the product
I haven’t received the product. Or anything to say it’s even been dispatched but now you keep emailing me telling me I’ve got it and asking how happy I am
16 avril 2024
Beautiful dinner plates
Such a treat to receive these dinner plates and we will really enjoy using them. Stylish and shimmery. Packaged securely and very quick delivery.
1 avril 2024
Réponse de Kitchway
Hi Diana,
Thanks very much for taking the time to leave us a review; it's very much appreciated.
I am glad to hear that you enjoy and love the plates,
I look forward to serving you again,
Abraham & Team
Réponse de Kitchway
Hi Sarah,
Thanks very much for taking the time to leave us a review; it's very much appreciated.
I look forward to serving you again,
Abraham & Team
Excellent service and product
I needed some 25mm dinner plates to fit the dishwasher and this company were able to supply them.
There was a wait for stock to arrive but we were communicating. Once the stock arrived I received the plates in three days.
Very p!eased with the service.
11 avril 2024
Avis spontané
Réponse de Kitchway
Hi Jackie,
Thanks very much for your detailed and kind review. Communion is at the core of what we do.
I look forward to serving you again,
Abraham & Team
Great company to deal with
Easy company to deal with and they offered fast delivery and good customer service
10 avril 2024
Avis spontané
Réponse de Kitchway
Hi Nicola,
Thanks very much for taking the time to leave us a detailed review; it's very much appreciated.
I look forward to serving you again,
Abraham & Team
keep you hanging
I placed an order on the 1st April at 2:39am and says next day delivery, but guess what, I have not received it yet. Although trying to contact them through every channel (email, calling their number, messaging them on shop app) nothing.
I’m still in the middle of the problem, let’s hope they answer and I’ll update you
1 avril 2024
Avis spontané
Réponse de Kitchway
Hi Mo,
Thanks for taking the time to leave a review. Upon checking, I can't see any order for the name of Mo Ismail, but I can see that we have responded to all enquiries through chat and email. We had an issue with our line earlier today.
I would happily look into this if you could get back to me with some info.
Kind regards
Ab
Réponse de Kitchway
Hi Denise,
Thank you very much for your 5-star review. We are glad to hear that you love the cups and the saucers. We appreciate it and look forward to serving you again.
Kind regards
Abraham & Team
Réponse de Kitchway
Hi Gary,
Thank you very much for your 5-star review. We are glad to hear that you love the bowls. We appreciate it and look forward to serving you again.
Kind regards
Abraham & Team
Great company
Great company, very helpful team when you have a question and they will do their best to assist you. My go to company for glassware - their prices are very competitive and delivery is swift.
20 février 2024
Réponse de Kitchway
Hi Sally,
Thank you very much for leaving a 5-star review. We appreciate your support and wish you the best with your cello drinks. We hope to see you again soon.
Best regards,
Abraham and the Team
Happiness
Delivery on time + product quality high + no specification surprises = happiness
19 février 2024
Réponse de Kitchway
Hi Colin,
Thank you very much for your 5-star review; glad we could tick all the boxes, we appreciate it and look forward to serving you again.
Kind regards
Abraham & Team
late delivery
late delivery - ordered on wed for sat latest only half of the order arrived on time
15 février 2024
Réponse de Kitchway
Hi Ray,
Thank you for leaving us a review. I'm sorry your delivery was delayed by one day due to unforeseen circumstances.
We do our best that things like this shall not happen again.
If there is anything else I can assist you with, please let me know.
Best regards,
Abraham
Réponse de Kitchway
Hi Lucy,
Thanks very much for your 5-star review; it's very much appreciated, and we look forward to serving you again.
Kind regards
Abraham & Team
Ordered last week was promised delivery…
Ordered last week was promised delivery on Friday as I had a busy opening night on Saturday, only 2 items out of 5 arrived, rang them said it would 100% be here Monday, Tuesday at the latest, still nothing
7 février 2024
Réponse de Kitchway
Hi Richard,
Thank you for taking the time to leave a review. I apologize once again for the delay caused in delivering the second item of your order.
Unfortunately, our warehouse faced technical issues due to a recent system upgrade, which caused some teething problems. I am truly sorry for any inconvenience this may have caused you.
If there is anything else I can help you with, please don't hesitate to reach out.
Best regards,
Abraham
Good service
29 janvier 2024
Réponse de Kitchway
Thanks, Jose, for the Kind review; it is much appreciated.
We look forward to serving you again,
Abraham
Can’t fault it
Background: I’m a larder chef based in the UK
I was looking for a specific product - An American style Bain marie replacement insert, 1.89ltr (for storing my service tools in).
It was easy to find, and the price was significantly lower than a similar product I saw on Amazon (I think it was £6-£7 instead of £15-20). They had a good range of sizes as well, so I also bought the 3ltr size to use as a hand rinse.
I was most impressed with the dispatch and delivery speed - it came the day after I placed my order (just before noon).
I’m planning on ordering again in future, particularly to get the food 1/4 size sheet pans for recipe development.
Highly recommend.
4 janvier 2024
Avis spontané
Réponse de Kitchway
Hi Oliver,
I want to express my sincere gratitude for taking the time to provide us with a detailed review. Your feedback is extremely valuable to us and we appreciate it greatly. We look forward to serving you again and providing you with the highest level of service possible.
Best regards,
Abraham
Got stuff not fit and to
Got stuff not fit and to
Much hassle to return also I pay 9£ for delivery plus they charge me 8£ extra for some other rey
4 janvier 2024
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