BPS Depot Avis 

We purchased the scaffold tower from BPS and this was delivered when we asked for a date and time. Our engineers has broken off the interlocking clips and i have just purchased some new ones and Brian has taken my order and is sending them ASAP. Great service every time.

We’d lost the bolts and fixings for our DIY scaffolding tower purchased from BPS about 10 yrs ago. They found our original order and sent us a box of spares, the complete kit, next day delivery, at very reasonable cost. Amazing customer service, caring and efficient.

Rang the company regarding a replacement foot
The response I got was unreal how this gentleman dealt with my issue and is posting one out free of charge
Thank you so so much
Will def be dealing with this company again

An issue with the scaffold delivered BUT customer services worked hard to resolve.

All in I recommend this company and would buy from them again knowing they won't leave you in the lurch if there's a problem.

I just want to convey my experience with BPS Depot as of today, 8th of August 2025.

Basically, two of the integral frames were damaged and completely unusable for my scaffold tower. This was honestly a big disappointment, as I couldn't start rendering above a bay window which has been leaking due to dilapidation. With winter around the corner, it's essential I complete this work soon.

I reached out to BPS Depot via their live agent chat feature to see if I could get some help on the same day. I spoke with someone named Corinne and she was immensely helpful. Corinne spent the best part of four hours trying to rectify my issue and replaced the frames for free.

Despite the initial setback, it's impossible to have a perfect user experience every time. So given all things, I'm grateful to have purchased and communicated with a stand up company with great people working there! Thank you!

I recently misplaced the bolts that secure the stabiliser base to my triple ladder. I contacted BPS for help, and to my surprise, the service I received was outstanding. Brian, the person I spoke to, was incredibly helpful—he located the exact bolts I needed, took my address, and promptly sent them out by post.

This kind of customer service is rare and truly appreciated. Thank you, Brian, and thank you BPS. I’ll certainly be coming back to BPS if I ever need any new plant or equipment in the future.

Kind regards,
Keith

got a BPS 1 Leg Trade Master Tripod Ladders - 3.6m to work on hedges and trees and it's good. sturdy and stable but lightweight, easy to get to where I need to get to. it said it would come with a bag that didn't come, but I am not sure how useful a small bag would have been anyways

Very disappointed in both the product quality and the service provided by BPS.
I bought a concertina loft ladder from BPS in April. I bought the length of ladder suggested on their own website for my ceiling height. It is widely advertised on their site that they offer free delivery, however it cost £82 to deliver to my address. When the ladder arrived, the instructions provided for installation were completely useless and I had to resort to YouTube videos to work out how to install it. The screws provided were not suitable for the job so I had to go and purchase different screws. Once I had installed the ladder, it was clear that it was not long enough. I contacted BPS via their online contact form and received no response. I then contacted them on their online chat - they did direct me towards the page to buy additional treads for the ladder but at another £82 delivery cost. No offer to reimburse delivery cost despite the fact that I bought the ladder length recommended on their own website.
When the additional treads did arrive, one of the packages was damaged and missing multiple bolts/nuts/washers required for installation - I had to go back to the hardware store to purchase replacements.
Total cost for a barely functional ladder is £253.97 + £164 in delivery costs + additional fixings + 2 trips to hardware store.

I needed a 7m scaffold tower to work on my house. I searched a lot of companies who wanted between 1k and 1.5k for one. Then I came across BPS Depot. They did a 7m tower (5m pack with a 2m extension pack) for just over £600 including delivery. I was slightly sceptical at first but actually the product is excellent!
Light weight, strong and easy to erect (did this single handedly). The four outriggers that came with the extension pack made it feel really solid.
One piece was missing but the customer service was equally excellent, responding right away and sending the part out immediately.
If you need a home diy tower this is definitely where to source one.

I was after some spare parts for an old scaffold tower, we didn’t get it right first of all, but Carly Stevens stuck with it, and we got the right parts on the second try. Really appreciate the patience and positive attitude.

What an amazing company to deal with and such a helpful team. My order was delivered so quickly and the carrier they used was so helpful making sure i didn't struggle with parcel. really good experience from start to finish and will be using again to build up my scaffolding system.

Had problems with delivery which wasn’t BPS fault. Spoke with a lovely person called Carmela who sorted things out for me and kept me informed above and beyond fantastic customer service.

5m scaffold tower and outriggers.
Aluminium, super light weight, ideal for short term jobs, yes it's very light and thus does get a bit of a wobble on at the top without outriggers but let's be fair it's not a ton of steel tube. It will do the job and came swiftly

Absolutely shocking customer service, spent thousands on a pergola for it to arrive damaged, I requested a new pergola be sent out to me due to several parts being damaged and missing fixings, I also explained I have very little time as my garden is being renovated, at first they basically refused to send me a fresh pergola out and requested that I have to unpack 6x boxes and potentially have to re pack 6x boxes for them to be picked up, then after speaking with someone who was actually helpful, I requested that they send out a new pergola but have it packaged better as the way they packed it was shocking ! No protection at all just aluminum in a cardboard box easily damaged (clearly) .. the MD of the company said they can’t / won’t package it any better so they will organise it to be picked up. No curtesy towards the way the situation was handled by their company .. no compensation offered nothing! They are ignored my calls and have sent very little correspondence via email over the past few days. AVOID this company AVOID AVOID AVOID. Shocking customer service, shocking products, shocking packing !!!!

I initially ordered a next day delivery which didn't happen, however i was contacted by customer services and we resolved the issue.

I purchased a Home Master® 3 Section Extension Ladders - 6.50m. The price was great and delivered on time. The quality is good, very pleased, would recommend.

We recently purchased a BPS loft ladder, great quality, really very happy with it. Needed to get some minor spares for the ladder and deal with Carly who was just super-responsive and sent us our spares FOC, great company to deal with.

Selling an item, anybody can fo that. What matters to me is the after sales service, when things go wrong, once they've got your money & unfortunately they failed me.
Although in my case, this was a trivial matter, (hence two stars, not one) nonetheless it reflects on the company how they treat all customers & issues with their after sales service.

Ask yourself this, would you want to risk buying a product, only to have an issue with it & then be ignored?

Quick delivery
Unfortunately some items were damaged during delivery
This was all replaced, also delivered quickly