BPS Depot Avis 

It took me a few attempts to get through to this company presumably due to a high volume of calls. However, once I managed to get through Carly was extremely helpful and, after verifying something with management, called me straight back with a solution to my problem, so all's well that ends well. Thanks Carly.

Ordered on May 24th 2026, and today's date is July 10th 2026. Still no news on when my order will arrive. Been on 6 different calls and promised different delivery deadlines. 3 different email chains. I believe the company has expanded into selling windows and doors and is not able to fulfil the needs of this type of business. Will be looking to request a refund and use an alternative window supplier.

I'd seriously consider other providers who can guarantee delivery within a reasonable time as BPS is not able to provide that.

Scaffold tower purchase. Having chosen the product that I wanted I placed the order, which included free next day delivery. All fine until I used the facility to track my order the following morning. The shipment comprised 3 packages but the tracker stated that only 2 of 3 items were scanned at the delivery depot. I phoned BPS to find out what had gone wrong. I spoke to Carly Stevens about my concerns over the delivery and she told me not to worry and said that she would sort it out. She gave me an email address to avoid lengthy waits on the telephone. Later that day the delivery of 2 packages arrived but the driver knew nothing of the third item. I emailed Carly, who phoned me back within minutes saying that she would investigate what had gone wrong and sort it out. She ensured that the missing item would be delivered the following day, and it was. Carly's manner was friendly and she inspired confidence that she would resolve my problem. Friendly and efficient, she is a credit to BPS. I was impressed.

We bought the alluminium Padstow Corner Sofa and table garden set. The quality is outstanding and customer service was great. Carly was excellent.
We will you definitely use this company again.

A great company to buy from! Their customer service is brilliant, especially a lady there called Carly Stevens, she is so helpful, efficient and nice. Thank you very much. Would highly recommend.

Purchased a 3m tripod master ladder. I was unable to process the purchase online as all payment options rejected due to postal address??? never had this issue before as live in East Anglia. Anyway once I finally got an answer on the phone the process was smooth. I stipulated that I needed a phone call by the couriers either just before or on arrival and told would definitely happen. This was on Friday and delivery was expected on Monday. On Saturday morning a msg from the courier DX was received stating delivery would be that day up to 6pm - fantastic! Front door left open, and I loitered around until 2:30pm when I looked to see if there was a delivery update and it stated the item had been delivered to a safe place and signed for at 11:30am??? Tried to contact BPS but closed at 2pm and multiple calls to DX went unanswered. Sent a msg to BPS via their website and on Sunday sent a whatsapp msg at 10am as live chat not working. Got a reply to the whatsapp msg at 6pm with a picture from DX of the delivery but no other details. So I took it upon myself to walk the street looking for the property and found it. I dislike any confrontation but was pretty worked up with the situation. Once I established that the householder had my ladder in his garage the ‘testy’ situation was eased purely because the address on the ladder was actually where it had been delivered. Right name but wrong location! Householder said he didn’t want to accept the delivery but DX courier was belligerent and said he wouldn’t take it back. So, the householder signed for it and hoped that the person it was addressed to would turn up in due course. I notified BPS that I’d walked the street and found the ladder but they or the warehouse had given the wrong address. Now this is where I’m really disappointed in BPS - not a word has been heard. No acknowledgement, no apology for their error, no thanks for doing what I didn’t need to do. This lack of common courtesy does little to promote their customer service which, considering the cost of the ladder would have been a welcomed gesture.

I'm not happy put an order in for next day delivery then got a confirmation of delivery date. Then1 hour later another emale saying there sorry but item out of stock be will be in about 2 weeks did offer refund. I then went on to there web site and there offering the same item buy now get delivered by Tuesday how can you deliver if you do not have the item to deliver. This is fraud and I will be contacting trading standards YOU SHOULD NOT be taking orders and promising delivery buy TUESDAY IF YOU DO MOT HAVE THEM TO SELL.

I ordered a loft ladder via Amazon but when it came it was immediately clear, from the instruction manual diagram, that it would be unsafe to it due to my restricted landing area. I requested to return and received a very prompt reply and a positive response. The item was collected the following day. This was first class service.

WARNING TO ALL BUSINESS' LOOKING TO PURCHASES FROM THIS COMPANY....I placed an order on thurs 23rd -- free next day delivery, (tracking system they give does not work and no notice of dispatch given). Tried to phoned on thurs (phone just rang out) contact eventually made via live chat to be told delivery company returned ladder to depot as damaged. New ladder being sent out for friday. Fri phoned eventually got an answer to be told the person I had spoken with previously had no right to say it would be delivered on fri they do NOT guarantee next day delivery and it would be with me Monday or Tuesday. 4pm Tue tried to call (rang out for over 20mins) contact made by live chat. asked for a manager to call me back......still waiting...

We had a slight issue with the delivery of our item as we were going to be away. We phoned and Carly helped us out, she was brilliant and sorted out the delivery for another day when we would be home. Carly was really helpful and a credit to your organisation, if only all customer service was this good. THANKS CARLY🏆😀

I have owned a set of steps since 2019 and are perfect for my job but lost a foot off them so I contacted them and they put 1 in the post free of charge
Thank you
Regards Andy lightfoot

I placed my order for one set of Trade Master Pro 2 sectional ladders plus one ladderstand off / step platform / wall pads and ladder levelling mats the price and the quality of all five components was excellent, and delivered in time plus good customer service, I recomend BPS Access Solitions

We bought stairs to access a loft area. These are strong and more robust than first imagined. The customer service is absolutely top notch. Sorted out a problem professionally and with ease so we will be back.

Quick delivery, and although there was a problem the team responded quickly and resolved it. Thanks to Carly for her support work and communication.

We bought a BPS home master 6 metre scaffold tower more than 4 years ago. It has been excellent for work such as gutter replacement and cleaning, window maintenance and cleaning etc. Easy to erect and light enough to move around, and safer and more convenient than trying to work off a ladder. Having noticed that the plastic thumb nuts which secure the scaffold braces, outriggers etc were wearing I called BPS, and they replaced them free-of-charge - very good customer service.

Carly and the team at BPS were first class when it came to replacing a lost safety part for a tower. The customer service was exceptional and the matter was resolved immediately. I cannot fault the service provided. Thank you!

I had an issue with a ladder I had ordered, I spoke to Carly who was so helpful and resolved the problem immediately. Really great customer service from Carly!

Excellent sercice from ordering. Updating. And final delivery. Helpful and friendly staff. Great quality product at a very good price. Would highly recommend this company. Would not hesitate to use them again.

Shocking customer service.
Ordered a £1,500 aluminium pergola which arrived on time. After unpacking and checking all parts were there before commencing assembly found that there was a damaged upright post and a set of bolts/screws missing. Contacted BPS assured replacement parts will be sent next day delivery. That's were is went wrong, 3 days later a cross beam arrived and not an upright and no bolts. Tried to get it sorted and gave up with them. Said they would compensate and nothing, said they would collect incorrect part supplied and 2 weeks later not collected. Got an engineer to cut down all the posts so that the damaged area was avoided, purchased new bolts to fix.
Quality of parts shocking, as I had to buy a tap and die set to clear the overpaint from the pre taped bolt holes otherwise would have been unable to screw anything together.
Complained to BPS about this and asked to be re-imbursed for my out of pocket expenses and some goodwill gesture. Nothing heard, chased up and told they will send another beam, the customer service guy hadnt even bothered to read the previous emails and problems correctly.

Avoid this company and its products.

Your response to this shows how poor your service is. You have already HAD pictures of the damage and plenty of emails regarding the issues - but shame you haven't followed up. Your initial response to this review " we take matters seriously" etc. is your standard cut and paste - I've had that meaningless nonsense on every email from you, but NO action.

Great service, great help, great products - thanks Carley Stephen’s for all your help With the scaffold tower spare parts - much appreciated.