BPS Depot Avis 

Quick delivery, and although there was a problem the team responded quickly and resolved it. Thanks to Carly for her support work and communication.

We bought a BPS home master 6 metre scaffold tower more than 4 years ago. It has been excellent for work such as gutter replacement and cleaning, window maintenance and cleaning etc. Easy to erect and light enough to move around, and safer and more convenient than trying to work off a ladder. Having noticed that the plastic thumb nuts which secure the scaffold braces, outriggers etc were wearing I called BPS, and they replaced them free-of-charge - very good customer service.

Carly and the team at BPS were first class when it came to replacing a lost safety part for a tower. The customer service was exceptional and the matter was resolved immediately. I cannot fault the service provided. Thank you!

I had an issue with a ladder I had ordered, I spoke to Carly who was so helpful and resolved the problem immediately. Really great customer service from Carly!

Excellent sercice from ordering. Updating. And final delivery. Helpful and friendly staff. Great quality product at a very good price. Would highly recommend this company. Would not hesitate to use them again.

Shocking customer service.
Ordered a £1,500 aluminium pergola which arrived on time. After unpacking and checking all parts were there before commencing assembly found that there was a damaged upright post and a set of bolts/screws missing. Contacted BPS assured replacement parts will be sent next day delivery. That's were is went wrong, 3 days later a cross beam arrived and not an upright and no bolts. Tried to get it sorted and gave up with them. Said they would compensate and nothing, said they would collect incorrect part supplied and 2 weeks later not collected. Got an engineer to cut down all the posts so that the damaged area was avoided, purchased new bolts to fix.
Quality of parts shocking, as I had to buy a tap and die set to clear the overpaint from the pre taped bolt holes otherwise would have been unable to screw anything together.
Complained to BPS about this and asked to be re-imbursed for my out of pocket expenses and some goodwill gesture. Nothing heard, chased up and told they will send another beam, the customer service guy hadnt even bothered to read the previous emails and problems correctly.

Avoid this company and its products.

Your response to this shows how poor your service is. You have already HAD pictures of the damage and plenty of emails regarding the issues - but shame you haven't followed up. Your initial response to this review " we take matters seriously" etc. is your standard cut and paste - I've had that meaningless nonsense on every email from you, but NO action.

Great service, great help, great products - thanks Carley Stephen’s for all your help With the scaffold tower spare parts - much appreciated.

The ladder quality is excellent and so is the customer service. 4 instead of 5 stars as the ladder was damaged in delivery and bps had to send out a replacement.

Trying to get hold of the company is difficult I finished late from work tonight got some email's saying my ladder was going to be delivered tomorrow can't get hold of the couriers would like to let them know that I want it left in a safe place tried talking to the silly Ai-bot doesn't work so thought I'd email directly to BPS again the emails just shoot back un-delivered and un- delivered and un-delivered well how are you supposed to get hold of a company if the emails are just pinging back undelivered???

I should have undelivered my package and went with a different company won't be using again can't believe the amount of technology that we have nowadays and you can't send a basic message unbelievable...

Quite literally the best buying experience iv had for a long time. Excellent prices and quality and customer service second to none.
Pre purchase advice was solid and didnt try to upsell. I got exactly what i needed and after deciding to add a few bits after delivery, called, ordered and received them next day. Im a customer for life now and really cant imagine any way the experience can be improved.
The tower i bought is light enough to build on my own but feels rock solid and i cant recommend it enough.

Whist ordering was good and efficient, as was delivery, I was soon disappointed because there was an optional part missing and the ladder was damaged.
From that point on I was incredibly impressed. We all know somethings go wrong, as it did in my case, but the important thing is how people deal with those problems.
I contacted Carly in customer service who organised a replacement ladder within 30 minutes and expedited the dispatch of the missing part of my order.
I couldn’t wish for a better and more responsive reaction.
Very impressed and caps off to Carly👏🏻👏🏻👏🏻

I thought I would ring them before I ordered because I had a question about storage. It just rang out if they answer the phone, I might put an order in

Update as of 11/6: BPS have seen my review and refunded £200, half the purchase price. Thanks to Carly for this. They were very keen for me to edit my review after the partial refund so I hope this suffices. It is a shame however that I’ve essentially still paid £199 for something I’ll be taking to the tip. A full refund would have felt fairer.

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Original review for transparency: I wanted to update my review, but I’ve noticed that they have deleted their Google page which had many similar reviews to mine. That’s why I’m going to update my review here on trustpilot.

I bought a bike shed and it came in over 1000 little pieces, it took me four hours to put the floor together, and I hired a Handyman to do the rest. They quoted me £60 to get it done, based on the estimation of how long it will take to put it together, but it actually took them over eight hours with all their experience. They said it was the worst shed they had ever put together.

Anyway, over the last four months or so, the shed has proven to be completely unreliable in strong winds, one of the doors continuously rips off, and now, the lid hydraulics have failed on the right. Initially, when I submitted a one star Google review, they contacted me and offered me a partial refund if I could change my review. All I wanted was a refund, but they expected me to pack up this travesty of a shed back into its constituent thousand+ parts for collection by courier. That would’ve taken me over 10 hours, and simply not worth my time.

Like I said in my original Google review, the shed is classic over engineered British tat. There are foreign companies that make excellent click clack plastic sheds which are sturdy and can withstand all kinds of weather, but I specifically bought this bike shed in order to support British manufacturing.

Carly is lovely as a customer service agent but she has little sway over remedial action for disappointed customers.

My client made a purchase from BPS for a mezzanine ladder. When we received it, we realised there was some feet missing. BPS actioned this swiftly and issued a replacement fast. Thanks!

I would like to thank Carly who did her best to resolve the issue I had with my original purchase, she was very polite and friendly.Unfortunately the issue was repeated on the replacement and it would appear the courier was to blame for the condition of the goods supplied. May I suggest that as a company they should contact the delivery company and ask them why it is the product arrives at a customer in a poor state of repair.

Spoke to Carly regarding an issue with an order. She resolved it very promptly and professionally.

Great company easy to use and great pricing.

Ordered 6.82m Trade Master Pro 2 Section Extension Ladder 31/5/26 because the website stated IN STOCK.
Received email today stating it's not in stock and they're expecting a delivery of new stock within 4 weeks.
Checked BPS website today still showing in stock which in my opinion is DECEITFUL.
Rang Company 01/06/26 1515hrs after 15 minutes spoke with Trudy Marr to cancel order. Trudy was polite and helpful stating refund should be within 3-5 days. I will update review.
02/06/26 Refunded within 24 hours. Also missed call from Carly and email apologising.
Well done to Trudy and Carly shows me this company does care about customer service.

The scaffolding itself is a good piece of kit, easy to set up and use, but the company is let down by the courier service it uses - DX. They failed to deliver to the correct address twice and only got it right after the very helpful Carly from the BPS support team intervened. If DX had done their job properly I would have given BPS 5 stars.

Carly Stevens was superb today. I had ordered some loft ladders which had been configured incorrectly. Carly was on the other end of the 'phone with her knowledge and expertise, supporting me through trying to resolve the issue. She sent me photos and a video to try and help me work things out. The ladders were all wrong and have to go back. She just took all the stress out of everything. Thank you Carly, you deserve a bonus. Customer service of this calibre is rare these days. (5 stars for Carly, but not for the ladders).