BPS Depot Avis 

Brilliant customer service to sort out issues with my order. Highly recommended and a big shout out to Carly for all her help.

I bought a scaffold set years ago from BPS. It has been a great bit of Kit. It folds down to go into the back of an estate car and has a seven meter height ,with outriggers and has proven to be very useful, stable tower for lots of jobs for myself and a few few other people who have borrowed it. Recently, I discovered that it was missing a piece related to fitting the adjustable legs onto the scaffold. I’ve had it for so long I wasn’t really sure what parts availability would be like or if I’d even be able to get a spare, but when I contacted the company and Bryan couldn’t have been more helpful. A picture of the instruction manual with the model number and one of the parts I still had was enough to get the spares, which they sent supplied and sent out for free. A great product and really good after sales care, even after several years. Recommend!

Had an issue with my outriggers for my scaffold but they sorted it right away and got other ones sent out, thanks Carly Stevens.

Was notified item out of stock after ordering. Suggest a system upgrade to realtime stock availability system Apart from that excellent customer service from Carly who dealt issue and sourced suitable alternative for next day Delivery

Next day delivery took 5 days. Waited 3 days but couldn’t wait any longer so had to buy a ladder. Phoned their office on the second day and was told I would have it definitely the next day. It turned up this afternoon but the job is finished and now I have 2 ladders.

I made an online order which stated the item was in stock and offered day after next delivery.
The next day I received an email telling me the item was out of stock, and a delivery was expected within 5 WEEKS. Once it was received it would be sent by next day delivery. There were no other options, just a link to ‘contact us’ if I needed to ask anything.
I only waited 10-15 minutes on hold and spoke online to a very polite member of staff called Carmela. I told her I was not willing to wait ( I knew I was available for the delivery date I expected when I made my order, but there is no way of knowing if I would be there at any random time in the next 5 weeks), and would like a refund. She cancelled the order and when I asked said my refund would take 3-5 working days.
I was prepared to accept that ‘these things happen, it’s just bad luck’ and hide my irritation that my money is tied up for several days through no fault of mine UNTIL I glanced at their website later in the day and saw that they are still advertising the item as ‘in stock’ and for next day delivery.
It seems that it’s not just incompetent stock recording, but a cynical attempt to part customers from their money under false pretences.
I can’t source another item until I have my refund.
I made my order in good faith. What a shame that this company does not also act in good faith.

Very disappointing experience with BPS Access Solutions / BPS Depot.

I placed an order for a 7m scaffold tower and leg kit costing £1,019.97 based on the website stating the items were in stock with “Free Next Day Delivery.”

Only after payment was taken in full was I informed the items were actually out of stock. Over the following days I repeatedly had to chase for updates, and delivery dates kept changing with no proper written confirmation provided despite requests.

I was eventually told the delay would now be several more weeks, meaning the order could have taken around a month from purchase despite being advertised as next-day delivery.

This has disrupted planned building work and forced me to source scaffolding elsewhere.

The order has now been cancelled, however at the time of writing I am still waiting for confirmation that the refund has actually been processed.

I completely understand that stock issues can happen, but customers should be clearly informed before payment is taken if items are not genuinely available for immediate dispatch. The lack of communication and customer care regarding an order of this value has been extremely disappointing.

This was an excellent product that suited my needs, although there was a small hiccup it was quickly rectified.
Bob. G.

Received scaffolding tower badly damaged still in wrapper asked for a refund as very cheap quality if it can get that bent in transport got told someone would collect last week no one dis and now fails to respond

Always a pleasure to deal with this company. You get to speak to a human who is polite friendly and very helpful. Bryan Mpofu was first class in dealing with my issue. Many thanks.

Company kept me well informed at all stages. Product was despatched quickly and arrived in good condition. Some problems with the delivery company which were sorted out very promptly and helpfully by a lady called Carly Stevens.

Contacted BPS regarding a upgrade to my loft ladder. They were extremely helpful and provided the parts I needed. Great service and friendly advice, I would recommend BPS as they are not just interested in the sale, but also in looking after existing customers.

Ordering was easy and there were some issues with the delivery but I have to say Carly at customer Service was exceptional and went full steam to address the issue to my total satisfaction.

Where do I start !!!
Placed order on Wednesday for next day delivery but as states on website any order after 3.30 goes into next day so arrival time Friday all good made my self available taking the day off and guess what no delivery !!! Emailed company they replied Sunday evening apologies made this will be a priority delivery Monday morning ok, so here we are day off 2 Monday ready for delivery guess what no ladder !!! Chased it up with company oh we are sorry for this we will see what we can do for you because of the inconvenience caused unfortunately my manager is on holiday at the moment he’s back Friday, eventually the ladders turn up on the Tuesday looking like they had gone 12 rounds with Tyson fury absolutely battered and bent feet missing I then Phoned company apologies made by them we will send another one Tomorrow, next day another lot of ladders arrive these didn’t even get of the van feet missing this time I think a great white had a chew on one particular part of the ladder !! Ok enough is enough I would like a refund please ? oh unfortunately my boss is on holiday still and we can’t authorise this anyway long story short she (Carly ) disappeared of the phone and a minute later the reply was oh what we will do is make a special acception for you just this once !!!! (Absolute tosh )
Refund made next day. Following Monday Surprise surprise another promised phone call to myself that never happened to discuss some kind of compensation…… followed by an email from me no response, to be honest after looking at the ladders the quality and build is quite poor wouldn’t recommend them and backed up by the poor customer service Id steer well clear…..
Would have given no stars if psssible !!!!!!!!!!

Absolutely top-class service from BPS Access Solutions. I had an issue that was entirely my own fault, but Trudy and Carly were fantastic in sorting everything out quickly and professionally. They went out of their way to make sure the scaffold tower was delivered on time, with no fuss at all. Great customer service, friendly and efficient from start to finish. A1 company and a pleasure to deal with — highly recommended.

Only 2 parts of a 3 part scaffold were delivered next day service. No delivery window was provided and the chat support used to chase this didn't reply until the following day. 3rd part was promised Wednesday, then Thursday and now tomorrow - Friday. Poor service and poor support when things go wrong. I will update this review upon completion whether that is fulfilment or return.

Ordered a 6 seater corner sofa on a Saturday, had delivery confirmation for the Tuesday after, waited in all day and it didn’t arrive! I phoned up and was lied to and fobbed off throughout and of course they accepted no responsibility for not passing the goods ordered to the courier.

A day later packages from BPS turned up address to me only it was not the set I ordered but an mis match of something completely different and half of the corner sofa I actually ordered! Also no cushion covers!

I emailed them to report the issues and never received a reply!

The cushion covers were miraculously delivered the next day.

I contacted them via live chat to try to get my actual item which would mean staying home for a third day at the expense of my wages and I also asked for compensation due to the numerous and ongoing inconveniences. I was then told the manager is on leave and they can’t authorise anything, then I was told that they were trying to contact a manager. An hour into the chat and nothing had been resolved and I’m stuck with half a sofa I wanted but can’t use and a sofa I never ordered taking up room in my house.

All in all I’ve never experienced such incompetence and the staff do nothing but tell lies and stall for time. I will not use them ever again!

I was purchasing accessories for my home scaffold tower, and was helped by Carly Stevens who did a great job. Thank you!

Good Quality, very competitive price, I emailed customer service before purchasing asking which size They thought I would need as I have very high ceilings, they suggested 8 steps but I Decided in the end to go for the 12 steps , should have listened as 8 would have been more than enough, as they are fairly heavy although I presume they need to be as they are very sturdy! However pleased I bought 12 steps as I have extremely high laurel trees to trim and these are perfect! Great fast delivery service, couldn’t be happier, highly recommend