BPS Depot Avis 

Bought an extension ladder from BPS Online and it could not have been simpler. Left delivery instructions on my purchase and the ladder got delivered to Glasgow after placing the order at lunchtime the following afternoon. Absolutely brilliant ladder and fantastic service/communications from the company. Would highly recommend BPS for ladders.

Always great to deal with, my thanks to Carly for her excellent service

Carly and the BPS Team have displayed/delivered an impeccable service to me. Their guidance and assistance whilst providing replacement equipment parts that I damaged were notably 1st class. Without hesitation they delivered an exceptional service allowing me to continue on several jobs without any lost time/funding. As a Self-Employed Sole Trader I am extremely grateful and highly recommend BPS! A*

Despite advertising on all platforms that these ladders are in stock, and 'free next delivery' they aren't. They fob you off week after week, with failed promises. This weeks excuse.....they came in, and then all went straight back out. After a month of waiting, we've given up. They still continue to advertise as in stock - is this even legal? Maybe its simply a way of holding your cash for a few months...it seems after looking at Trustpilot, this is their business model, and I'm not the first

Your generic response to my review us poor, given that we've already discussed the situation, and you still don't have the stock, is meaningless. Perhaps update your true stock levels if you were really wanting to prevent further c*ck ups???

I ordered a loft ladder from BPS with "next day delivery", it didn't arrive the next day and when it did arrive I found the packaging badly damaged and the ladder inside was also damaged. I contacted BPS immediately, 5 days later....still no response. Not great.

I had an upsetting experience with the delivery, but Carly Stevens from after-sales truly went above and beyond to turn things around. She demonstrated exceptional dedication, support, and care in her role, going the extra mile to help achieve a positive outcome. Her helpful and supportive approach made all the difference, and I truly appreciate her efforts. I would definitely rate this 5 stars for the outstanding customer service provided.

I had an issue with my delivery with DPD but Carly was very helpful and sorted it out for me. 5* customer service from her. Thank you

Fingers crossed DPD deliver it this time!

Brilliant service, easy to navigate and extremely professional.

After ordering the ladder and expecting it with next day delivery I then received an email a few days later saying it was out of stock. Waited another 2 weeks with no update so rang them and was told it should be arriving at depot on Friday and be delivered on Monday. Yet again it didn’t arrive, rang again same excuse it was arriving in depot Thursday and will be delivered Monday, I told them i received the same excuse last week and then was told it will come into depot and head straight to my address for Friday, the accessories arrived but no ladder. I messaged their WhatsApp number who said they would look into the issue and get back to me but they never did, the ladder did arrive that Monday a month and 1 day after I had initially ordered.

I placed an order on the 16th September 2025 for “Home Master 5-1 Platform Combination Ladder £159.99. On the 17th September 2025 BPS Depot emailed me to say the product was Out of Stock and the item was due to be delivered to their Depot on week commencing 20th October 2025. When I contacted BPS on the 20th October 2025. BPS Depot said the item was due into their Depot on the 27th October 2025. I cancelled my order and asked for a Refund of £159.99. BPS Website is misleading stating the Ladders are in Stock and can be delivered by Friday 24th October 2025. I have also looked on my BPS Depot Account and my Order is still in the Processing Stage. I even sent an email to BPS Depot requesting a Refund on 21st October 2025. The email address was NOT displayed on their website customerservices@bpsaccesssolutions I received an automated message back confirming a member of staff would be contact with me within a few hours. BPS have failed to contact me, failed to email me a confirmation email of my cancellation and refund request and have failed to refund me. I am now going to seek advice from Citizens Advice Bureau and Trading Standards and I will certainly will be contacting my Credit Card Company to request a “Chargeback Claim” against BPS for my transaction. It has been 38 Days since I placed my order and I have No Ladders and No Refund. I will be taking this matter further. Mrs Alison Hambleton

Not the best experience honestly.

My first loft ladder order arrived in a box that looked like it had travelled through a war zone. This is largely on the courier however the ladder itself had various forms of damage as the packaging was inarguably insufficient. A thin wall of polystirene and a thin box was all that stood in the way of product damage. The kind of packaging that would be just about appropriate if you were buying the item in a store and transporting it yourself, but definitely not for standard courier delivery. There were also loose parts in the box that were broken, the hatch trimming had no protection at all and one piece was snapped in half.

Keen to get this ladder (as it had good reviews and met my needs well) I opted to receive a replacement. The replacement arrived in a box that was near pristine, this one managed to avoid the warzone. However even though the box was unmared the ladder itself still had various forms of damage, and another trim was broken.

At this point I'd gone through enough hassle receiving and returning the ladders so I opted for a refund.

The ladder was successfully received by BPS and I was told that I would get my refund. I hadn't heard any more after 5 days so I reached out to support and was told that my refund had now been processed. 5 more days passed and still no whisper of the refund, so I asked them to chase, which they said they would - still no word on the refund. I ended up needing to open a case with PayPal and finally, after another week I got my refund. I appreciate that some payment processors have a delay once the refund has been processed, however my refund hadn't even been issued/raised during the 20 day period since my return was received.

Based on this experience I wouldn't be keen to buy from BPS again. Their support was prompt in replying and polite etc. - and the ladder looked decent (if you can get one undamaged) - but the ladders are poorly packaged and they weren't able to issue a refund without me chasing 3 times.

Great tripod ladder and great service 💯 recommend.

Great products and when something wasnt right BPS sorted it out right away. Special thanks to Carly for all her help.

Big thank you to Carly at customer Services.
My ladder developed a split in one of the tubes emailed Customer Services and my issue was dealt with by Carly. Carly provided excellent timely communication and delt with my issue very quicky and professionally with a replacement ordered and out for delivery within 3 working days. I would recommend BPS they provide excellent products and Carly in Customer Services is a star.

Having just taken delivery of a home master scaffold tower to re-oil our external timber cladding, I realised I had ordered a size too short to reach the gable ends. I called the BPS Depot phone number and within a few minutes, Carly had answered my call and very quickly and efficiently helped us resolve the issue with the minimum of fuss. It is very refreshing and reassuring to be able to speak to a knowledgeable person after making an online purchase, rather than deal with confusing chat bots or live messaging. Also delivery by DX was faultless too. Thank you!

My dad (a pensioner) bought a ladder from them, it's faulty so he requested a return via email and after a whatsapp conversation it was agreed that he should package it for return and they'd arrange a courier. He's been waiting over a fortnight for the ladder to be collected. He tried to contact to check for a date so he could be sure to be home and he's being left on hold.

Similar to the 1* review below - ordered a ladder with next day delivery to be told it was out of stock and would be available in 3-4 weeks. It’s now been 3 weeks and no communication.

I contacted them for an update multiple times on their WhatsApp and via their customer service email to receive no reply. Their website form doesn’t even work either!

Useless company.

UPDATE (16 Oct 2025): BPS finally got in touch, but only after I left this negative review (shock). Quick to take your money but the experience has been poor from start to finish.

I was even asked to change my review to positive now they’ve responded, but the damage is already done.

The item is STILL out of stock, after nearly 4 weeks, but available to order online. Therefore, requested a refund. Didn’t even receive confirmation that they would be processing a refund, so I had to follow up on that too :)

They explained that delays in comms were due to staff shortages and personal circumstances, which I sympathise with, but customers should never be left in silence for weeks after chasing multiple times. A business needs proper processes in place so that basic customer service is not dependent on whether one or two people are available.

Ordered a ladder a month ago that was in stock with guaranteed next day delivery £300 spent. Got an email later in the day saying it was out of stock and would be 3-4 weeks back ordered. A month later zero communication from the company despite several emails asking for delivery update. Phoned them on a Friday to be told they were coming in on the Monday and would get a delivery notification for delivery on tuesday. No delivery conformation. No delivery on the Tuesday. Useless company and service will never be using them again.

Great product- so lightweight compared to others, yet sturdy. Unfortunately I had a few problems. Carly at customers services was so kind and went out of her way to help me resolve my issue. In this day and age, it feels like a rarity. Thank you again.

had an issue but seller resolved..