BPS Depot Avis 

Absolutely delighted with these ladders.

Real piece of kit, used to full height already and felt extremely safe while doing so. The multi use ladder is ideal for height but also when splayed ideal for hedges.

The delivery and the product was done within 24h hours per request and instruction. Delivery driver was most amenable.

Great service, excellent product - well made, killer price from discount on sale, overall I can’t recommend enough. Need some ladders, buy them from here, you won’t be disappointed with the quality or the service!!

We’ll done, it’s hard to get for what you pay for these days, however BPS hit the mark.

Please be very careful, we purchased a new ladder with accessories on the 4th December with advertised Next Day Delivery.
Unfortunately we didn’t receive the ladder for four days, when we did only ladder no accessories as purchased received, and ladder was damaged. Ladder foot twisted including bolt for supporting brace to make it unusable.
Replacement ladder received 17th December, nearly two weeks after order and still none of the purchased accessories.
To top it off the delivery company left ladder outside of property, on a busy road with regular footfall… fortunate it was still there on our return. Plus they had stated a proof of delivery signature/receipt falsely as no one was in!
Been great communication throughout but just awful customer service and follow through.
No doubt, we will now not receive the rest of our order till the New Year!

Firstly, the concertina loft ladder I bought is an excellent quality product and works exactly as expected. I had a slight problem with my measurements and Carly sent out two extra steps to bolt on. Fantastic product. Brilliant backup service. Highly recommend.

Great company to deal with. Ordered the wrong ladder initially and after emailing them, I got a reply very soon after saying the order was cancelled and I had been refunded.

I then ordered the right ladder which, as promised, came the next day with free delivery. Ladder is just the job too

Wrong equipment sent, damaged, poor fulfillment, still not refunded.

Ordered a Scaffold tower.

- 2 packs arrived. Damage on equipment and missing parts. Asked for more parts.
- Arrived, but again not all parts there.
- 3rd delivery arrived. Tried to put tower up...turns out one of the FIRST packs was incompatible with the instructions.
So I asked for a return and refund.
- 2 failed pickups to return. 3rd attempt successful.
-week later still no refund. 6 weeks since purchase. Out of pocket on tape for the return and interest on the transaction sitting on my CC.
-dispute raised with my bank.

Never using this company again. I don't believe the positive reviews either as reading between the lines of them there are clearly issues left right and centre.

I purchased the Grand ladder and that pretty much sums it up. It’s awesome, and when I had a query five years after purchasing Carly sorted it for me politely and swiftly. Just a reminder that being guided by price alone is seldom the best way.

Purchased some tripod ladders earlier this year and one of the legs bent when a branch landed on them. Rang them up and spoke to someone called Carly and she has sent me a new leg out which will be with me in a few days.

Excellent product which I purchased with a large discount offered to me by the company after some poor customer service and a follow up complaint. BPS Depot are one of the few companies that when they do something that is not as good as it should have been they will go the extra mile to put things right. Have total confidence that will treat the customer as a priority and offer a 5 star service. Recommended!

On a few occasions I have contacted BPS regarding replacing a few accessories and I can safely say they have dealt with my enquiries in a quick and timely manor. Thank you guys for your assistance.

Carly really went above and beyond and sorted my order.

Thank you Carly

What a fantastic company to deal with , next day delivery great.
Customer Care amazing.
Product excellent.
After long time looking for a tripod ladder as im a gardener and really need something safer than a normal steps, I decided to great a set . Game changed standing 12ft at the top they are rock soiled and im not a slime man . After a couple of issues none of which was the company's failure they sorted the problem and even on a Sunday afternoon. I would highly recommend BPS to everyone and anyone. Nice to use a company that puts its customers 1st. Thank you....

As far as I can see there is no chance of next day delivery or getting a prompt refund for items 'lost in transit' (quite how you lose a 6 foot ladder is beyond me). Have ended up raising a dispute with my bank to try and get my money back.

I purchased a "Grand" 3 part folding loft ladder from BPS Access Solutions approx 10 years ago. The only regret is that I didn't purchase it sooner. The ladder is well designed, robust and easy to use
5 ☆
However, over the years the plastic feet covers on the ends of the uprights had become brittle due to season temperature changes in my loft.
I contacted BPS to inquire whether I could purchase replacement feet.
Team BPS were very helpful in identifying the type of feet covers needed and sent them by 1st class Royal mail service totally free of charge. Can't do better than that.
Covers fitted well.
Well done all and thank you.
David
Cambridgeshire

Outstanding after service care! Excellent product (I bought the foldable smaller sized loft ladder). I would recommend BPS unconditionally to anyone looking for a high quality loft ladder at a reasonable price.
Thank you , Carly for the replacement hook caps ( not 1, but 2!).

The staff are professional and friendly. Having owned a tripod ladder for several years it needed a part which was set free of charge. First class service and a rear surprise. Excellent equipment and service. Thank you.

I'm not one to review often, usually to complain or make a point like most people. My experience has been good, had same issue as others where item showed in stock but got an email notification as out of stock shortly after placing order, rang them a week later and explained why I need a scaffold tower in good time and they advised on a suitable alternative and it was on my doorstep the next day. Couldn't fault them.

Bought an extension ladder from BPS Online and it could not have been simpler. Left delivery instructions on my purchase and the ladder got delivered to Glasgow after placing the order at lunchtime the following afternoon. Absolutely brilliant ladder and fantastic service/communications from the company. Would highly recommend BPS for ladders.

Always great to deal with, my thanks to Carly for her excellent service

Carly and the BPS Team have displayed/delivered an impeccable service to me. Their guidance and assistance whilst providing replacement equipment parts that I damaged were notably 1st class. Without hesitation they delivered an exceptional service allowing me to continue on several jobs without any lost time/funding. As a Self-Employed Sole Trader I am extremely grateful and highly recommend BPS! A*

Despite advertising on all platforms that these ladders are in stock, and 'free next delivery' they aren't. They fob you off week after week, with failed promises. This weeks excuse.....they came in, and then all went straight back out. After a month of waiting, we've given up. They still continue to advertise as in stock - is this even legal? Maybe its simply a way of holding your cash for a few months...it seems after looking at Trustpilot, this is their business model, and I'm not the first

Your generic response to my review us poor, given that we've already discussed the situation, and you still don't have the stock, is meaningless. Perhaps update your true stock levels if you were really wanting to prevent further c*ck ups???