LadybugArt Avis 

I lost my soul dog November 2023. I was immediately drawn to Ladybug Art for her understanding of grief. I ordered several generic prints. When a commission slot became available in Feb 2024, I immediately ordered. After several months of no communication, I emailed Jess. She asked some questions to personalize my portrait. I sent answers and pictures. No response. I emailed every 3 months. No response. Ive filled on a contact us form on the website and reached out via social media. No response.

This was supposed to help with grief but all it does is make it worse. To give someone hope that their fur baby will be memorialized in art, and then deliberately ignore is unacceptable. As a fellow person who experienced pet loss grief, she should be ashamed.

I hate writing this because I always give people - especially artists - the benefit of the doubt, but I can't keep quiet anymore. On March 29, 2025 I placed an order for an art print, from LadyBug Art. On March 31, she opened a few commission spots, and I was so excited to get one. I received email confirmations for both orders. Her website states that regular orders typically ship within 5 days, commissions can take up to 8 weeks. I had no problem with either time frame, and even was ok if the print shipped with the commission. A week or so after these orders were placed, I reached out to ask if they could be combined when shipping. I did not receive a response. About once a month since then, I emailed her but never got a response. She emailed me one time, in June, to ask me questions for the commission painting. I replied with answers and a photo of my dog, and never heard from her again. In August, she told me via an Instagram comment that my orders were being packaged and shipping in the next few days. I did not ever receive tracking or any indication that they ever shipped. I have more recently commented on Instagram and my comments are deleted. I don't even mind waiting longer for the commission if there is a list of customers in front of me, but I wish at this point, she shipped the print out in the meantime and would give me some sort of information about the painting. Her work is so beautiful and I want what I ordered, but waiting 7 months for a print and an update is crazy. I know shipping to the US is messed up right now, and I even mentioned that in one of my several emails to her. She made an entire post about US shipping and orders going out before the tariff situation, but my orders weren't part of that. She recently made a post which states "A piece of art heals a tiny part in a journey none of us wanted to be on, a feeling of comfort and colour on canvas. The happy side of grief." How ironic that her art can help heal all of us, but she makes it so much harder by holding our orders hostage.

I am writing this review to warn others before purchasing from this (scam) artist. Based on my experience, her business practices appear to exploit grieving customers. She continues to accept new orders despite a consistent pattern of unresponsiveness and unfulfilled promises.

I placed an order in August 2025 for a custom painting after losing my soul dog of 13 years. Her website instructed customers to email inspiration photos and noted that she typically responds within 10 business days. Living in the U.S., I first assumed shipping or tariff delays explained the silence, but by October I grew concerned and emailed her for a status update—still no response.

Upon researching reviews, I found numerous reports of similar issues (no communication, no delivery, and customers still waiting years for their orders. Several also mentioned chargebacks or legal action). I immediately sent another email requesting cancellation and a refund, but again received no reply.

As of November 7th, I have filed a chargeback with my bank and am awaiting their investigation. Despite many public complaints, she continues to open new commissions.

It is deeply disappointing that so many grieving customers, including myself, placed trust and money into what we believed would be a meaningful memorial piece, only to receive silence and financial loss. I am now exploring UK consumer protection options to formally report this experience.

P.s. While customers struggle to reach her or receive their orders, significant effort appears to go toward deleting comments and hiding negative feedback from her social media platforms.

I wanted to update my review from July 11, 2025, but I have been unable to do so for some reason. Therefore, I am posting another review to show the outcome of my dispute. Shortly after I wrote this review I was contacted by Ladybug Art. I was offered a refund, if I chose, or she would fulfill my order. I chose to have her fulfill my order, as it was a sentimental sketch of my two pets who had passed away. Within a short time she sent me the artwork, and also included another smaller piece she designed with my pets. She included a short, thoughtful note. Losing a beloved dog can be devastating and I lost two within a short time period. This artwork was my way of keeping them close and it was very important to me. I am so glad that she did respond, even if it took awhile to get the order. I am giving 4 stars since it did take so long, but I could not be happier with her work. It was as beautiful as I had hoped.

I really like the picture. I am going to get a frame and hang it on my wall.

Such lovely art. I have four of her prints that I got when she was discontinuing doing them (I love that they were sent with the Pet Loss Notice). I have three sets of her books (ordered three times due to issues with my computer) and have been able to gift one set to a friend (who also loves your art). I got a limited edition print, as well, and I love that I can see them all from my desk (reminds me of both my Jade and my Carson). Her FB group is full of such nice people, as well.

I LOVE, LOVE, LOVE Ladybug Art and it's creator, Jess. I have purchased many prints from her, and she has done two custom pieces of artwork for me. My first communication with her was December 3, 2014, and I have been a fan of Jess' since I first saw her artwork on Facebook. I recently purchased a print of "knowing that they sent you to me", and I LOVE it. Although it is a print, it looks like an original artwork. Jess is the best, and I LOVE everything she does--both as a person and her artwork.

Liebe Jess

Vor über zwei Jahren habe ich für meine Schwester und mich zwei (kleine) Bilder und noch andere Dinge bei dir bestellt. Bis heute ist nichts gekommen! Ich habe auf Instagram, per E-Mail und auch hier bereits mehrmals versucht, Kontakt aufzunehmen. Habe immer Verständnis gehabt- nun reicht es mir. Ich will mein Geld zurück!!! #13567, 11. Juni 2023

Amazing artist, I ordered an original painting to remember my chocolate Labrador. When I opened the painting I was brought to tears, it was so beautiful. Care and detail taken in packaging the artwork. Thank you

I had originally left a bad review for Jess BUT here is my story:
I found Ladybug Art and fell in love with the art work as it warmed my heart after the loss of my pet. This art made me happy so i splurged on it and bought as much as i could to warm my heart with and to also have extras around as gifts for my friends when they also lost a loved pet one day.

For a long time everything was great and I had no issues receiving my art from the UK to Canada.

Then one day i stopped receiving my art. I read some of these reviews and they angered me and I felt like a victim and like i was ripped off and lost my money and my heart felt betrayed by Jess. I lost my cool and sent her many rude emails, left horrible reviews and spammed her social media posts with a rude comment of my own on each post she had. All the while NOT giving her time to actually reply to me and correct the issue - i only assumed. Jess takes a long time to reply but she is also super busy and has a ton of emails to sort through so it does take her time to reply.

Well, we sorted things out and my art is on its way (I am able to track it and see it is on its way) and I would like to say that I jumped the gun and let my anger blind me.

Jess handled my anger as a professional and understood where my anger was coming from and did her all to make sure my art got out to me. It was a big misunderstanding and I'm happy we sorted it out so I can continue to purchase more art from Jess.

I am looking forward to getting my package in the mail.

Lesson learned - don't take all negative reviews to heart, there are 2 sides to every story and I can give my honest word that Jess is trying her best and doing wonderfully.

I ordered a portrait by Jess of my much missed dog,Bailey Boo. Communication was always understanding and empathetic of my broken heart. The portrait arrived, framed and wrapped up with ribbon. Extra prints and a " little book of grief " were also included. The portrait of Boo is absolutely beautiful. She has captured him perfectly. I can't stop looking at it!
As a side note, I have ordered other prints and books from Jess. Everything has been perfect. I wouldn't hesitate to order anything else or recommend her work. Stunning.

The pieces I have purchased have been such a source of comfort to me. I have lost many pets and each and every art piece has taken me back down memory lane. I always feel my pets close to me but what Ladybugart does is put it into pictures, that is a skill that is so hard to come by. She reaches into our hearts and minds and paints a picture that only we can see and yet, she gets it right every single time. I cannot thank her enough for the heartfelt joy she has brought to myself and so many others. May she always feel that in her heart.

Jess is a pure heaven sent talent ✨️
I've always admired Jess's incredible ability to capture emotions in her gorgeous art capturing four pawed heartbeats that have crossed 🌈 bridge.
i started following Ladybird art because Jess uses cute, chunky bully breeds in many paintings and stretches which is my breed!
(If you know you KNOW)
Finally purchased myself drawing when I opened it made me hold my breath in aware how stunning Jess's talent is in person!
This is first of many....pls have a look at ladybird art website it'll take your breath away
🐕🐩🐶🦮🐕🐕‍🦺🐩

Although the original pencil drawing wasn't commissioned by me I like to think it was as it so resembles 1 of the dogs I lost in 2024. It came beautifully wrapped and signed alongside some free prints which were placed inside. Just working up the courage for a commission of the 2 dogs I lost so close together 💖💖
Thoughtful, careful marketing and I have since made a second purchase.

This artist is at best someone who just can’t manage her business or at worst a fraud. Both my husband and I have paid for custom works and been ghosted. Shameful to prey on people that have lost their beloved pets!

On the 5th of March, I ordered two of the poetry books from Ladybugart that Jess has listed on her website. My cat had just been diagnosed with terminal cancer, and this was my attempt to begin grieving. I never received my order, and I have attempted to reach out to Jess multiple times (through email, contact form, and social media). I never heard back from her, yet the entire time she posts on the same social media platforms that I have attempted to reach out to her through. I have filed a claim with my bank, whose investigation is still ongoing as they are waiting for the merchant's response (no surprise that they have not received one).

It is incredibly disappointing and unethical to be preying on people who are currently dealing with grief. Please, if you are looking to buy from her, take your business elsewhere. I'm sure there are other artists who appreciate and don't take advantage of their customers.

Echoing everyone else here- do not order from LadyBug Art. I placed an order 5 months ago, have attempted to contact Jess without success. I asked for refund, or even just an update on the order. The only time she responded was when I blasted her social media- she blocked me and told me the order would be sent tomorrow. Now (another month later) I can’t get back touch with her again.

Such a terrible thing for someone to do. We are GRIEVING our pets. Jess if you see this, know that your dog would be EXTREMELY disappointed in you.

I placed an order for a custom sketch in May 2024. Unfortunately like others here I never received it. Jess did not respond to any of my polite emails for nearly a year. I am now having to go through the small claims court to get a refund.
I previously purchased a print from her in 2023 with no issues so it’s confusing that some orders are being fulfilled but others (it seems to be the more expensive custom art ones) are sometimes not being fulfilled. So you cannot get a clear sense from her instagram account that this is happening.
I enquired on instagram about my order and she just deleted my comment. Other people then started commenting that they were in a similar situation but she deleted those comments too. She had a notice up in Feb-25 on her online shop that it was temporarily closed until all o/s artwork was completed but sadly this didn’t last long and it was soon opened up with more custom slots even though so many of us are still waiting years for our artwork.
I would like to hope that this is not deliberate fraud on vulnerable people dealing with pet loss and just an artist that has become overwhelmed by the sheer amount of interest in her work and unable to keep track of the orders but the following need to be immediately rectified:
1. Stop taking orders for custom work until all o/s work is completed
2. Get admin assistance to manage the large amount of orders
3. Ensure the website is limited to the amount of work that the artist can realistically complete in a timely manner
4. Add clear info on timings for customers when purchasing pictures
5. Respond to customers on a timely basis and apologise if something is delayed, give updated timings etc.

This person is very dishonest and preys on people who are grieving the loss of their companion. I had ordered a custom piece and initially she is very patronizing to you when you do not hear ANYTHING from her for over a month, calling you lovely, and immediately I realized that something was up. Sure as sugar, she would keep telling me "not to worry, lovely", and after I started posting on her facebook posts and she would delete them, she told me that she would not be working with me. This was a 8 month ordeal.

Ordered a custom painting from Ladybug Art in January 2022. Like many others the order was never fulfilled and the money was not refunded. The owner will not respond to emails or communication. Tried contacting a couple times a year since and have not received a response or the artwork. Definitely feels like it was a scam for those ordering from over seas.