Lakes Avis 

I bought Lakes Malmo rectangular shower. Quality poor, wall support "U" sections very flimsy & gappy when shower frame fitted in. When finishing off installation the cover strips in corners only just about clip on, very poor design & had to clip them on & secure with sillicone sealant to keep them in place. The covering caps on tops of extrusion do not fit, almost seems they are made for something else, they just place & rattle around, again had to secure with silicone otherwise they would fall off when cleaning. Astonished at the poor quality of these parts on a shower that was not cheap. They should be ashamed at supplying these parts that do not really fit.

Tremendous customer service from Lakes. Our shower cubicle door seals had turned brown with age. Contacted Lakes customer service and had a reply from Haley who said they would provide a new set free of charge which I picked up in Tewkesbury. On trying to remove the doors to fit the new seals I found the buttons at the bottom seized solid. Again contacted Lakes to ask how much they would cost to replace and had a reply from Haley to say they would provide a new set as a gesture of goodwill free of charge and would be posted today.
Refreshing to find a company who gives such excellent customer service. Cannot recommend them enough.

Rectangular tray, pivot door and side panel purchased to replace smaller shower. Packaging was excellent, products were well constructed and solidly built. Looks really good on completion, modern, sleek, really good products and value. Minor phone queries handled by Craig (a credit to the company) were instantly answered and dealt with knowledgeably together with tips on fitting. A promised replacement door seal (original too magnetic) was received in less than 48 hours. An outstanding experience in a world of complacency. Would thoroughly recommend.

Bought 6mm glass shower panel and pivot door. Excellent quality and looks great. It was one of the few side panels that had a silver/chrome strip at the top to match the door .

Great product I find. This is my 3rd order

Purchasing the shower glass product was easy and straightforward and I received my delivery within days of placing the order.

The product itself is just outstanding, I having been using the product for 10 years and would not live without it. My shower glass looks as good as new and the product helps reduce the amount of time I need to spend cleaning and polishing it!

Purchased our shower enclosure in 2011 from Lakes. We have replaced our shower seals twice in that time, purely for cosmetic reasons, as they were looking a bit tired.
On both occasions the customer service was fantastic! Our emails were replied to immediately and the products were posted out in super quick time!
Brilliant company, brilliant staff, a special mention to Haley who looked after us, she is a credit to the company.

Easy to order on line, fast delivery.

Excellent customer service and excellent quality.

prompt delivery, shower glass sealer strip fitted ok

Easily ordered on a useful website. The product was delivered quicker than expected. So I can thoroughly recommend this purchasing process. The product is excellent

Superb customer service everytime- great shower and great company to deal with.

The website was not easy to negotiate. I ordered my items and received a confirmation email. However instead of receiving my items I received another person's plastic clips. The parcels had been sent to the wrong addresses.
However when I phoned they sorted it out very quickly and I received the items the next day which was EXCELLENT

The very best in customer service
My Husband David would like to say thank you to Craig in Customer Services for his patience and excellent response in solving our problem.
1st class service

Great customer service responding quickly and helpfully to a query.

Lakes are a very rare company who respect their clients rather than simply trying to rinse (SIC) them for another sale. We were looking for spares for my elderly parents shower installed 9 years ago. Not only were Lakes able to identify the model but also supply spare parts for it off the shelf posted the same day. Haley in the customer service department was a joy to deal with. Fantastic company.

Very good service.
Prompt delivery

I’d been looking for replacement shower strip end caps for ages so finding these was a great result!

Nice easy transaction and fast delivery- highly recommended