Lakes Avis 

The customer service at Lakes is exceptionally good. Our initial enquiry was whether their spare parts kit would fit our shower unit. The response from Lakes was that these parts were covered under their guarantee, despite the unit being old.

I wholeheartedly recommend Lakes for their attention to detail and their after sales care.

Thank you again.

We recently upgraded our showroom with new Lakes shower doors. The 8+ range is very impressive, especially the space saving infold shower door. We are happy to continue trading with Lakes due to the excellent service they provide and customer support that is second to none.

I needed a replacement shower door seal for a ten year old Lakes shower cubicle. I thought it was unlikely that I’d be able to get a replacement after so long but I called customer service at Lakes to see if they could help.
They answered quickly and could not have been more helpful. They quickly identified the seal I needed and they still had them in stock. They supplied the seal free of charge and I happily paid the postage. To my amazement the replacement seal arrived in the post the next day.
A truly impressive service!

Purchased a Lakes Sorong offset quadrant shower enclosure in February this year through a local company who were fitting the unit as well.

Fast forward to the 30th of March and the installation took place finishing on the 3rd of April.

Immediately we noticed issues with glass imperfections and a leaking shower door.

Lakes were contacted and visited our house.

The fitter noted instantly the issues we had found, and more worryingly stated that the long fixed curved panel did not match the top and bottom chrome rails it sits within.

An appointment a week later was arranged to replace the unit as it was deemed to be out of tolerance.

That appointment happened but when the packaging was removed the replacement was deemed to have a similar issue. That was on the 7th of May.

No more contact from Lakes who in the meantime had almost ceased trading but thankfully a takeover happened so back to normal.

Today the 17th of July I’m told by Lakes that they do not want to replace my faulty shower enclosure as they cannot manufacture a unit without the discrepancy between the glass and the framework.

Instead they will offer me the value of the shower that I paid as a cash settlement and I can keep the unit with all the faults it has and I will also forfeit the lifetime guarantee that also came with the unit.

I couldn’t believe that they would even dare to do such a thing. Todays conversation was with the head of their Customer Service department after I was called by the fitter who had been informed of there decision.

So this has clearly been discussed at the highest level within the Lakes business platform and has clearly been deliberated before I heard of the situation today.

I’m flabbergasted that this major branded shower enclosure business would have the audacity to suggest such an option after I was originally told I would be given a new shower enclosure without faults with a combination of my bathroom fitter and a Lakes fitter installing the new unit free of charge.

What a shocking company Lakes are. The whole job was almost £3700 inclusive of labour and now I’m expected to keep this substandard unit and be happy. I’ve had the worst experience and reading this I hope it warns other potential customers to be aware of the tricks they play.

I’m now left with a faulty enclosure that Lakes have washed their hands of believing that giving me the cash settlement of £800 against what I originally paid is acceptable.

A terrible terrible company whom I wished I had never come across.

Update. 24-7-26. It’s quite incredible that on the same day that Lakes sent me a message on this forum explaining that they are still looking into the issue for me I then also get a response from the head of Customer Service again which implies that the problem is “my personal quality expectations” issue.

That email mentions nothing at all to do with the substandard quality which Lakes have been manufacturing and supplying to there customers and whose engineer had agreed that it was out of tolerance.

Clearly Lakes are trying to defend themselves by saying they are still looking into this one in fact they have washed their hands of the issue completely and offering me the money back for the cost of the Shower Enclosure and nothing at all to do with the fact that I’ve got to have all this taken out and replaced and that will be an additional cost of labour to me 3 months after having it fitted. Stay well clear of this very deceitful Company because I have evidence from a text message in June from my bathroom supplier telling me that Lakes would replace this unit. They have now detracted from that statement. I am still waiting for an answer as to why they have done so and who is actually lying between Lakes and my bathroom company. Additionally when I suggested that another shower enclosure called Valmeria was an option to fit from there range at an almost identical price which I would have paid any additional cost to swap to, but that request was also ignored.

I required repalcement wheels for shower enclosure. Delivered within no time at all. No hassle. I'd buy their stuff again.

One of the bolts that holds the rollers on my shower screen had sheared off so I contact customer service for a cost to replace. They said it was covered under warranty even though it's been years since I bought the screen. They shipped me a full set of roller assemblies immediately and free of charge. Amazing customer service. If I could give them 6 stars I would.

Purchased an offset quadrant and fitted at Easter 2006. Once fitted by a local bathroom company who had sold me the the shower and fitted it himself I noted that the fixed panel glass at the bottom and the rail it sits on did not match each other in shape, with a discrepancy of 5 mm in the shape. Other issues include glass marks and a leak from the shower door with a set of door seals that do not touch each other. Having had two visits from lakes in April the replacement unit was similar and then if removed by Lakes my warranty with the fitter would be invalid. Lakes did not want the fitter to be made aware of their plan to remove and fit another unit !!! This is all very odd and doesn’t seem very honest to me at all.

No response at all to my last 2 emails to Lakes over a 5 week period, even though having made phone calls to customer service they say a response will be made.

It is now evident the company has been taken over and I am at over 11 weeks since this was installed without a resolution by either Lakes or the fitter.

Needed to change the door seals and magnetic strip on my Lakes Shower Cubicle purchased in 2009 as the plastic had yellowed with age. E-mailed Lakes Customer Services with a request for a price and delivery charge for the replacement parts. After photos were sent to identify the Shower Cubicle model, I received confirmation that the Shower Cubicle had a lifetime Guarantee and that the relevant parts would be sent free of charge. The new parts have been fitted and this has transformed the look of the Shower Cubicle. What a fantastic service.

The service that I encountered was top class and just as one would have expected in years past.

Contacted customer support to ask if I could buy new plastic seals for a 15 year old shower. I was told they were free, just had to pay post and packing. They arrived 2 days later. Fantastic customer service.

Excellent customer service given that our shower cubicle is over 7 years old.
A firm that honours a lifetime guarantee with genuinely helpful staff.

Shane was amazing, sorted our shower screen quickly and efficiently, showed us everything we needed to know.

Parts of a shower enclosure showed serious signs of wear and tear after years of use with hard water and sunshine exposure, mainly the rubber seals becoming brittle and the lower rollers becoming encased in limescale deposits - with one quick phone call, I was assured that the replacement parts would be covered under warranty, I was only liable for the shipping costs (using a courier service due to the unwieldy size of the items). I'm utterly impressed and can only recomment LAKES Bathrooms!

Katie in customer services was so helpful and very efficient. Our quadrant shower is around 18 years old and all we have had to replace is door sills and bottom wheels.
Would highly recommend Lakes Showers to anyone who wants a wants a superb shower.

This company is highly reputable. I strongly recommend their products, as they are well constructed and come with an excellent guarantee. I would certainly use their services again.

Lakes customer service cannot be bettered in my opinion, from my initial telephone call to this company to having a technical installation problem excellently resolved.

My high praise goes to both Stuart, whom I had first contact with, to Alan (Service Engineer) who visited my property this morning, and who completed the installation of a stubborn hinged shower door.

As Alan said to me “treat others as you would wish to be treated”. He certainly did this!!

He was conscientious, polite, tidy, friendly, respectful and importantly, was able to competently resolve the problems that had thwarted my previous attempts to install the shower door.

So a huge huge thanks to everyone at Lakes that have been involved in this particular job. Cannot fault you guys!!

We’ve had our Lakes shower unit for 15 years now and its still looking good. I’ve replaced the door seals, the door rollers do wear down and have needed replacing, which is not difficult. Their customer service is excellent and have always provided any help and support I’ve needed. When I do need to replace the shower unit, I will definitely use Lakes again and I recommend them to others.

Brought a shower in 2019
Needed some spare seals and door wheels
Called them and the gentleman on sales was excellent
Can’t recommend enough
Next shower we buy will again be a lakes shower

Mark Kenshole Evesham

A very great job by Russell the technician at lakes who replaced my unit under warranty.
Was very polite and tidy in completing his work.
A very pleasant experience from a great company.

Lewis knew exactly what he was doing and he carried out the task thoroughly and communicated well. He was able to remedy the problems which had exacerbated themselves from the original installation.
Hopefully we will have no further issues, but will contact you directly if need be.
Thanks for a very good job.