Kudos Showers Avis 

We had a Kudos Panicle 8 Shower surround fitted by a bathroom company just over 3 years ago which is a great shower surround with frameless glass. On return from a short break away last week, we were greeted with the sight of our shower door shattered into tiny pieces. We could not get anywhere with the company that supplied and fitted the shower so we decided to try and get some advice from Kudos. I raised the issue two days ago with the assumption that we would have to spend a lot of money on a replacement.
Lindsey from customer services took our case and within two days arranged a shipment of replacement glass and side panel at no cost.
I cannot praise Lindsey's support highly enough, it was second to none. Lindsey sent me a form to fill out and replied to each of my emails within minutes.
Thank you Lindsey, you exceeded my expectations a million fold.

Very prompt responses (by next working day) to my request for some replacement seals for a shower door. I raised a query on Thursday evening on the website and received the item on the following Wednesday.
This involved a couple of email exchanges.
As shower was under warranty, there was no charge.

Fantastic customer service from Lindsey - friendly and proactive. She helped me find the correct replacement seals for our shower screen. I couldn't take delivery of them as I was going on holiday, so she messaged the day I returned (without me chasing!) to let me know she was going to get them sent that day. Very impressed and would definitely recommend Kudos to friends and family.

Great service from Anne at Kudos, helped locate legacy shower parts on website, provided email with instructions on how to repair. Parts arrived by DPD next day. Great service all round.

I contacted Kudos to see if they could help. I needed a complete set of seals for my old shower. Took a guess on the classic model and seals arrived the following day. Only problem, I had no instructions as to where each fitted. Guessed a couple so contacted customer services by email and got almost immediate answer (from Anne) with diagrams and photos. Solved all my problems and all seals fitted within couple of hours. Thank you to customer services!

Very happy with my shower enclosure that I purchased from Envy Bathrooms

I was struggling to find a replacement part for my Kudos shower so contacted the customer service and spoke to Anne who was very Helpful Polite and Professional and a new part was dispatched the same day 5* service.

We had a problem with our new Kudos shower door - Tony came out and fixed the problem quickly and efficiently.

Wanted specific parts to repair my ageing Kudos shower enclosure. Anne at Customer Services was extremely helpful throughout, to locate, purchase and deliver the items very quickly. Thnak you.

I am very grateful to Lindsey to send parts all free .

Today Engineer Tony Lavis came and sort all hinges correctly .

Very good Service.

Lindsey answered my email more or less straight away, requested I send a couple of photos of the slight issue with one of the chrome feet holding the shower screen in place. Once the photos were sent Lindsey spoke to quality control and resolved my query within 24 hours which was fantastic! New feet arrived via FedEx one day later!

The engineer was Tony Lavis…
He arrived on time introduced himself politely… respected my house by putting on shoe coverings and then proceeded to correct the issue with the shower screen.. he did it in a very efficient way with no fuss and corrected the issue quickly…

Would definitely recommend using him for any future problems

10 stars….

Great job by Tony in Havant replacing a previously misinstalled shower screen. All working well. Thank you!

I have had the same Kudos shower for some 25 years now and it's as smart and fashionable it always was. However over time the bifold door wheels had worn and broken with use. I asked Kudos for advice and was told the wheel sets were available as spares. There isn't a Kudos fitter near me. So I asked several questions of the service dept for advice on how to refit the wheels and and they answered both times, sending helpful links to the spares dept and to instruction manuals for the model of shower I had. (Thank you Lindsey).

The parts were bought and despatched, arriving the following day.

That same day I got an unsolicited phone call from Tony - who is an engineer/fitter with Kudos who was kind enough - and expert enough to talk me exactly through the process I needed to follow to remove/fix/refit the bifold door, and how to undo the wheel fittings first. This was a very welcome call and I'd like to thank Tony - and Kudos for their excellent customer care. He had happily given me his number to contact him if I'd hit into difficulties whilst doing the job - service above and beyond what is usual these days - and at no charge, other than the £25 for the new parts. It meant the job took me considerably less time, considerably fewer expletives and no self-injury. I might have had to get a plumber in - who would not necessarily have the expertise and at a much greater cost, or I would have had to consider getting a new door somehow. So Kudos have helped me to maintain this shower door and cubicle for another few years - justifying the expense of their quality product in the first place.

I commend this company to you.

We bought a Kudos Ultimate over bath shower screen and deflector panel from a third party supplier. The quality was the best we had seen when looking round the showrooms, and we were super happy with them when they were fitted.
Unfortunately, owing to an error on the part of the fitters (which they owned up to, totally their fault), the screens fell out and the deflector smashed shortly after they were installed.
Having been so happy with the quality we ordered a new deflector, but needed new a new seal set for the surviving panel to be refitted.
The communication and service levels when dealing direct with Kudos were second to none, notably a step above any customer service experience I've had in recent years. I was lucky enough to deal directly with a Quality manager called Lucy, who was quick, efficient and polite in communication, and was good enough to send a replacement set of seals to refit the panel for free.
Kudos have sailed above and beyond my expectations, and I can't recommend them highly enough.

I am so grateful to Lindsey for sending me a replacement slot cover cap, free of charge. Lindsey identified the part and sent it out to me within 2 days. I can see why there are so many positive reviews.

Kudos manufacturers and sells excellent products.
Approximately 2 years ago we installed Kudos "Original 6" shower doors enclosure . It is excellent
We had a recent damaged sliding door bottom seal. We contacted customer services and spoke with Anne.
Following our conformation of purchase Anne kindly arranged a replacement seal as well as giving us advice on how to easily change it ourselves.
We received the replacement seal the next day and we changed it as instructed.
All went well.
Its good to experience valuable customer support like this.
We would recommend Kudos Showers to everyone
Quality product and Quality service.

A magnetic shower waste cover had mistakenly been thrown out when clearing the site. The part wasn't a standard Kudos replacement part. I spoke with Anne who was extremely helpful and she arranged for a replacement to be sent out. The cost was very reasonable and It arrived promptly, and was well packaged. Anne went above and beyond, and really did get me out of a deep hole. Thank You!

Great. Professional, polite and efficient. Anne was super helpful

Needed a new shower door seal for a house I've moved into. The online ordering was fast and efficient, was easy to find the spares section and was impressed they still had spares for an older shower enclosure. The item was posted in a hard cardboard tube to protected it and it arrived next day. After I received the item, I emailed them for instructions on re-sealing the shower cubicle as well and they emailed back in 20 minutes with the installation instructions AND the seal fitting instructions. I asked another question and it was answered within the hour an gave me all the information I required. This was possibly the best customer support with a company I've ever had! Thank You.