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Lisez les avis des autres

Noté 5 sur 5 étoiles

I usually read reviews but rarely write them. I have had to reach out to latercase customer service, I wasn’t expecting a fast answer and a fast resolve but was I wrong! Customer service g... Voir plus

Noté 5 sur 5 étoiles

Amazing team, amazing customer support. I received a defective case. I contacted them a week after I received the product, they sent me a replacement within 2 days free of charge. A price case but 300... Voir plus

Noté 5 sur 5 étoiles

I had a case shipped out and it just seemed the case did not fit the best. I sent a few pictures and their team immediately apologized and sent a new one right away. Super responsive, and looking forw... Voir plus

Noté 1 sur 5 étoiles

Ordered a case on 12 April. Decide to change address and do a cancellation. Replied me on 13 April saying that they cant cancel as their customer service team is offline over the weekend and only... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires pour téléphones mobiles

Informations provenant de diverses sources externes

Designed, warehoused & shipped from our HQ in Canada, Latercase is the simpler phone case you've been looking for. We use authentic Kevlar® to protect your phone from everyday wear and tear, while keeping it so thin that you'll barely even know it's there. Latercase is easy to put on, easy to take off, and coated with a durable matte finish that's genuinely addictive to touch. If you have any questions, shoot us an email or tweet us @latercase - our customer support team is always happy to help.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

459 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Noté 1 sur 5 étoiles

Impossible to cancel an order

Later case is really fast when it comes to creating a label. That’s it. A label was created for my package the day after I placed the order. Really exciting to see that my order was fulfilled so fast I was waiting for my item to arrive in the mail. Two weeks later the label was still stuck in NY. Contacted customer care twice (a week apart from each contact not to be a nag) to find out that my package was sent to a distribution center in PA even though the label created said that it was in NY. Asked to cancel the order but it is impossible since the package was on transit (tracking order said that the label was created only). Unable to cancel the order I must wait until the package arrives then I have to return it after paying for shipping back myself. Latercase is available for next day delivery through Amazon, rather deal with Amazon than Latercase ever again. Not a great experience at all. Hope I get my refund fast, they did manage to charge my card the very next day from ordering though.

27 août 2025
Avis spontané
Logo de Latercase

Réponse de Latercase

Hey Jose,

Thanks for reaching out and taking the time to share your feedback, we really appreciate it.

First off, I’m truly sorry for the delay with your order. I can confirm that it shipped from our warehouse the day after you placed it, but unfortunately, USPS accidentally misrouted the package, which led to the extended transit time.

This definitely isn’t the level of quality shipping we expect our customers to receive. Over 97% of our shipments arrive within the expected transit window, but unexpected carrier delays can occasionally happen, and this was one of those rare cases. I hope this outlier experience doesn’t deter you from giving us another shot in the future.

In the meantime, while we’re unable to cancel shipments once they’ve left our warehouse, I see that our team promptly processed your return and refund as soon as you provided the details. If there’s anything else we can do to help, you know where to reach us!

Noté 3 sur 5 étoiles

First case I bought was for zfold 5 and…

First case I bought was for zfold 5 and Now I got the same standard fiber case to my Zfold 7 just my problem is the zfold 5 case that piece that covers the back had perfect fit and now for zfold 7 it moves around every way, phone shakes around every way it can...

3 septembre 2025
Avis spontané
Logo de Latercase

Réponse de Latercase

Hey Tommi!

Thanks for reaching out, and sorry to hear about the issue - definitely doesn't sound normal. I see that you already got in touch with our support team, and they sent out a replacement unit for you free of charge.

I hope that you're enjoying your new Latercase. If there's ever anything else that we can help you with, don't hesitate to email us again!

Noté 5 sur 5 étoiles

The no case case!

Put one on my Pixel 9 Pro XL and I'm really impressed. Fit is perfect. The texture is amazing. Incredible how thin and lightweight this case is. A little concerned about drop protection though.

2 septembre 2025
Avis spontané
Noté 3 sur 5 étoiles

Beautiful & SUPER Fragile.

The cases are beautiful, super slick, thin, etc. What they don’t tell you is they are also super fragile. 1 drop, and it’s done. Also, it takes almost a full calendar month to arrive once ordered. I’ve had 2 now, won’t buy another.

1 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing case

Absolutely amazing experience. Got my case for my Galaxy Fold 7 in TWO days after ordering in Canada. It fits like a glove and looks awesome. Top notch quality. You definitely get what you pay for. A+++

19 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Canceling order impossible

The inability to cancel an order after it has been placed is a significant issue. This rigid policy, which appears to be a choice made by the business using the Shopify platform, creates a very poor customer experience. Furthermore, I was not satisfied with the product itself, which was also overpriced. Furthermore, you have to pay for the returnment.

18 août 2025
Avis spontané
Logo de Latercase

Réponse de Latercase

Hey Herbert,

Thanks so much for reaching out and for taking the time to leave a review. We really value customer feedback, so I appreciate you sharing your thoughts.

Regarding our cancellation policy, we don’t offer self-serve cancellations for a couple of key reasons:

Operational Control: Fulfillment and shipping often move faster than a cancellation request. Once an order enters the workflow (picked, packed, or queued for pickup), it can’t be stopped with a simple click of a button. By handling cancellations through our support team, we can make sure the order is still eligible for a cancellation before issuing the refund.

Fraud Prevention: In e-commerce, protecting both our customers and our business from abuse is important. If cancellations were offered instantly, someone could place multiple large orders just to lock up stock (especially on limited or high-demand items) and then cancel later, effectively blocking genuine buyers from purchasing. Also, once an order has shipped, there’s no way to recall it. A cancellation button at that stage could allow someone to cancel (and be refunded) while the product is already on its way, creating a scenario where they would receive the product without paying for it.

By routing cancellations through our support team, we’re able to confirm order status, protect inventory for genuine customers, and prevent abuse, all while still resolving legitimate requests quickly. This keeps the process secure, fair, and reliable for everyone.

Regarding the return shipping cost, we tried to make it clear in our FAQ that we don’t cover return postage, mainly because our payment gateway doesn’t allow us to refund more than the original purchase amount. That said, I see you’ve already been in touch with our support team, and they offered to refund your order in full, including your original shipping fee (which normally isn’t refundable) as a gesture of goodwill.

I hope this helps clear things up. Once your return is on the way, just follow the instructions our team sent over, and we’ll take care of the rest. Speak soon!

Noté 1 sur 5 étoiles
Logo de Latercase

Réponse de Latercase

Hey!

Thanks for reaching out and taking the time to leave a review. It's important to note that, as mentioned on our website, Latercase is a 0.6mm ultra-thin case and was not designed with impact protection as the primary focus.

Our goal was to create a light case that would improve the aesthetics of your device while keeping it thin enough that you could appreciate the phone's original design as the OEM intended. While the Kevlar material that we use is quite strong and will stand up to scuff marks, scratches, and everyday wear and tear, the form factor and design of the case is not centered around impact resistance.

Hope that helps clear things up a bit. We don't have any immediate plans of adding an impact-resistant case to our portfolio any time soon, but happy to pass your feedback along to our design team. Might be something we can explore in the future.

In the meantime, if you're unhappy with the case and would like to return it for a refund, simply email our support team (support@latercase.com) and include your order # - they'll be able to assist.

Chat soon!

Noté 5 sur 5 étoiles

It should be called Nowcase as opposed to Latercase...

To set the stage, I have always looked for the thinnest of phone cases. I am very careful, but have experienced the occasional drop and I never liked that "bulk" feeling. I found Latercase three phones back and have used them ever since. I had ordered a couple of aramid cases from other brands to test them out, but be it the design, feel, or both, I did not keep them. The Latercase fit and finish is unmatched and you can tell a lot of thought goes into the design. I was blown away today when my Flip 7 case arrived, so much so that I sent Nick in Support a thank you note (he is great). Anyway, being that I bought this site unseen (photo not on the web yet) I assume it would have the raised corners on both sides of the cover screen like every other case...it doesn't! This is great in my opinion as it just makes the phone smoother and you don't have to deal with getting your finger caught on the opposite raised corner like I was continuously doing with my temporary case from Samsung. Like I said, this truly is the Nowcase...so don't buy it later. Thank you team and see you for the next one!

28 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Fits my Samsung Galaxy Flip 5 beautifully

I have a Samsung Galaxy Flip 5. I love the phone, but I do not love the rinky-dink case they sold me at the Verizon store to go with it. Not only is it bulky, but the top part kept sliding off every time I'd take it out of my pocket. So annoying and frustrating! When I thought I'd lost that top part for good (maybe it's on the floor somewhere at the grocery store??), I searched online for alternatives. That's how I landed on Latercase. I order one -- about the same price as my previous cases from Verizon. (Yes, cases. This would be the third.) Then, miraculously -- I found the top part on the seat of my vehicle. I tried to cancel my order from Latercase, but it was already in transit and it arrived the next day. When I slid the new Latercase on my phone and it made a satisfying click into place, I nearly died! It was like the heavens opened up and a glorious light shone down on me holding this beautiful phone with a snug, well-fitting case wrapped around it. And when I folded it ... so thin! So sleek! That's when I think I heard angels singing. I showed it to my husband, who has the same phone as me and is equally annoyed at the schmatta case from the Verizon store. In the end, I bought one for him, too. Now we both marvel at our beautiful folded phones with the snug, well-fitting case that's not bulky in our pockets. Very happy! Well done, Latercase!!!

19 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Cheaply made, no support.

Fold 6 case does not hold up. The front cast broke under light use. Emailed Support. I got back a response saying they don't do replacement if the case was used. $65, 6 months use, product failed, NO support. I am done with Latercase.

25 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Nick was fantastic

Nick was fantastic. I ordered the wrong product and he set up the return and a new case was sent out that fits my phone. The fit and finish is outstanding. This is the best looking and fitting case I have ever seen.

28 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Like no other!

I've lost count on how many different kinds of cases I've tried for my Z Fold 6. I was looking for a thin, light case with a spot for my Spen. After not finding one with Spen, I chose this case and wow!
I have no problems sacrificing my Spen space in order to have a thin and incredibly light case.
Feels good and grippy in the hands. Even though it doesn't have an external magnet, the mag rings are impossibly sticky and hold strong to all of my mag accessories. I'm going to buy a second case for future use. Thanks Latercase for creating an awesome product!

19 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Really great phone case, will buy again for the 5th time

I really like these cases. The experience using one of these cases is as close as you can get to using the phone without one. They provide good protection too. I think I've ordered 5(?) or so over the years. I doubt I'll ever use a different phone case again. Good for both iphone and android. Give them a shot, you will not be disappointed.

2 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great customer service on a shipping issue.

I ordered my 5th Latercase from the company when I got my iPhone 16 Pro Max. For some reason Apple had a different shipping address and it was sent to some address I did not know. When contacting Nick at Latercase he sorted it quickly and offered to ship a new one for shipping cost only. Not their fault but they made it right. GREAT customer service and I will continue to buy a case from them as I upgrade. Oh and the cases are so light and small and look great.

10 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Latercase Vs The Competition

I previously bought a competitor case that was bulkier and actually started to break down and cracked at areas, while also making it difficult to access the edges of the front screen when typing. This case for my Fold 5 has been worth it (even though the other company sent a free replacement, I still decided on this purchase from Latercase).

11 mars 2025
Avis spontané
Noté 2 sur 5 étoiles

Not Impressed

While the case is super thin, I didn't find it to be very protective and definitely not worth the price.

27 janvier 2025
Avis spontané
Logo de Latercase

Réponse de Latercase

Hey Ross!

Thanks for reaching out and taking the time to leave your feedback, we really appreciate it.

Our goal was to create a light case that would improve the aesthetics of your device while keeping it thin enough that you could appreciate the phone's original design as the OEM intended. While the Kevlar aramid fiber material that we use is quite strong and will stand up to scuff marks, scratches, and everyday wear and tear, the form factor and ultra-thin design of the case is not centered around impact protection like some of the bulkier cases on the market.

That being said, we're sorry to hear that the case didn't quite meet your expectations. If you'd like to return the case for a refund, please send us a message (support@latercase.com) and our team will be happy to help.

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