LettingaProperty.com Avis 639

Unfortunately the landlord cancelled the letting but the team particularly Ryan and Charlotte were excellent at informing me quickly and returning the holding deposit very quickly. Very good communication from the team and the application portal was easy to follow. Thank you to the team.

I would recommend Letting A Property to all amateur (and professional) landlords. You can pick from their comprehensive range of services to suit your specific needs and take the risk out of new tenants. I've been lucky enough to deal with Demi Hawkins over a couple of tenancies on one property. She is knowledgeable, helpful and super responsive making sure that all checks, contracts etc are completed often in short time frames to enable tenants to move in. It's good to work with a very safe pair of hands!

If I could I would put -5 stars for service. I a tenant in my property for 3 years, the tenant was chosen by LettingaProperty.com and the tenant was fine for 1.5years and then he damaged my bathroom at my property by putting his elbow into the tiles around the bath where the shower was located. This caused a major hole in the bathroom wall, the tenant asked me if he could put up a board over the hole to stop the wall from going down the wall and i said ok no problem. I went a few days later and found out that the tenant did not put any board there at all and the water had damaged the main bathroom, causing problems to the walls, floor. So the bathroom was a old suite so i decided to replace the hole bathroom suite at a cost to me of £11500. It took me and brother 2 weeks to replace it when he was on holiday. When the Tenant came back he tried to sue me at a small claims court saying that I had stayed in my property for the 2 weeks when he was away. I told him that i stayed at my brothers house, but he took me to court and i won the case. After this happened the Tenant tried to report as much as he could to make my life difficult. By the end of the of the contact he damaged my front door which cost me £600,because his girl friend locked him out and would not let him in, He rang me to get the code for the key safe that is outside the property, so i gave it to him and he got back in. Then just before he was leaving Lettingaproperty got back to me to say that there was a problem with my electrical Certificate, so i had to get this fixed before he could leave so i did and this cost me another £350 to replace the fuse board. Then on top of all this LettingaProperty decided to charge me a admin fee for ending my agreement with them at the end of my contact with them. I asked them to prove this admin charge, but they could not prove it. The fee was £240 so they said they would half it, so the charge reduced to £120.So the last payment from my Tenant went to them and they took £120 off my payment to me. So if you want to loose as much money by having a Tenant in your Property just go to this company. Good Luck

LettingaProperty as always were very helpful. I find them pro-active and efficient. Casey manages my account mostly and is amazing!

Great experience with Ethan and the team at lettingaproperty

It was a good and respectful service from the whole team

Exceptional Property Management by Mia!

Outstanding service provided by Mia for our property in Tenancy Things. From the very beginning, her professionalism and attention to detail have been truly impressive. She handled process seamlessly, securing reliable tenants quickly and efficiently.
Throughout the tenancy, communication has been prompt, clear, and always helpful. Proactive approach and regular updates give us complete peace of mind knowing our property is in excellent hands.
Recently we discussed Mia about reviewing the local market and few queries related to landlord policies where she came back to us with satisfactory possible solutions. Really appreciate her commitment to ensuring a smooth and compliant tenancy are second to none. They truly go above and beyond, making the entire experience stress-free for us as landlords. We highly recommend Mia and Letting a Property to anyone seeking a reliable, professional, and genuinely excellent property management service in Tenancy Things!

Helped in making my moving process swift and seamless. Great Customer support service also!

Excellent customer service, my queries were replied promptly and with a friendly and caring approach. It took three attempts to get reliable tenants and I was supported throughout the process. Casey was super helpful and proactive. She made sure that my query was solved or forwarded to the relevant team. I’m very satisfied with the service I received.

I recently rented a property through lettingaproperty.com and had a great experience from start to finish. The website was easy to navigate, and the application process was clear and straightforward. Communication was excellent throughout—any questions I had were answered quickly and professionally.

The referencing process was smooth, and I appreciated the regular updates. Everything felt transparent and secure, which really helped reduce the usual stress that can come with moving.

Overall, lettingaproperty.com made the whole experience feel well-managed and trustworthy. I’d definitely recommend them to anyone looking for a reliable way to rent a home.

I have been using Lettingproperty.com for over 3 years and not had any issues whatsoever. i will recommend to any one who is looking for an agent to join this company.

I personally found the whole team at lettingaproperty.com to be professional, responsive and clear throughout the onboarding process. Talia and Ethan in particular were always on-hand to answer my (many) questions as a first-time landlord and dealt with some tricky customers and situations. The platform has some minor bugs, that are mostly just annoying but I'm sure they'll be ironed out as it evolves. I saw some reviews about unclear pricing, I found this to be quite transparent through the process and even when there was a question from me over referencing and holding deposit costs, Talia was very calm in walking me through my error, pointing me towards the documentation that clearly stated what costs were associated.

Ryan was amazing!! He supported me through the whole process and understood my circumstances! It was such a relaxed but fast process. Highly recommend Ryan!!!

I’m writing this review in the hope that it spares others from dealing with this agency and falling into the same trap I did.

I had an initial consultation with Kelsey H. in March 2025, during which I was advised on the current rental price range for properties in my area. My preferred price point was at the higher end of the suggested range, and Kelsey recommended listing at that price with the option to reduce later based on the level of interest. Crucially, no written summary of this consultation was provided—something that is standard practice among estate agents and should have already been a red flag.

The terms and conditions appeared straightforward, so I signed. That’s when the “misunderstandings” began.

The first issue was around the number of viewings included in the package I purchased. I specifically asked about this via email and was told that all viewings were included in the add-on. However, I later found out—once the first enquiry came in—that only four viewings are included. Any additional viewings incur extra charges. When I raised this with Kelsey, rather than acknowledging the mistake, she essentially blamed me for not reading between the lines and alluded to mentioning it in the consultation (she never did - and this directly contradicts to what she put in her emails).

My property in central London has now been listed for over a month and has received just one (!) viewing request. No one from the agency has contacted me proactively to suggest improvements—such as adding a floorplan or upgrading to a premium listing. The only advice I received was to lower the price—essentially reducing my rental income by £1,200 a year and bringing it below what my current tenant is paying.

The final straw came when I tried to exit the agreement under their so-called “28-day let guarantee.” I was told I wasn’t eligible for a refund because I had listed the property above the “agreed” price—an agreement that, conveniently, was never documented. Because Kelsey failed to send a written summary of our initial call, I’m now left with no option but to escalate the matter to an ombudsman.

Shockingly unethical behaviour and unacceptable attempts to conceal and withhold information. Avoid them like a plague.

James was super helpful at getting me up and running. I like the way you can choose and then pay for exactly what services you require. The dashboard is very easy to use and I was put in touch with multiple potential tenants. I managed the viewings myself and got a tenant at a fraction of the price of a high street estate agent.

Abigail from lettingaproperty.com was absolutely brilliant throughout the whole process. She was professional, knowledgeable, and incredibly helpful from start to finish. Nothing was too much trouble, and she made everything feel smooth and stress-free. Communication was spot on – always clear, prompt, and friendly. It’s rare to find someone who genuinely goes the extra mile, but Abigail did exactly that. A real credit to the team – thank you!

I inquired with lettingaproperty.com last year in October to rent my principle residence as I was moving abroad. Its been an up and down journey hence the 3 stars.

First thing to say - Demi Hawkins my current tenancy manager from this company has been excellent. Highly responsive and replied consistently. She chased any required information quickly and helped communicate with tenants on transfer of utilities, etc. This is why I've stuck with them.

However, before Demi came on was honestly poor. At first when I inquired got instant responses to questions. As soon as I signed up for the 'Complete' package (and paid) the response delays increased dramatically - waiting days for response on basic questions.

Some examples of poor service during onboarding - 1) let them know at the outset and several times after it would need to be limited to 12 month contract. Even after this they still asked the tenants if preference was 24 month despite not wanting to offer that initially 2) you know that feeling you get where you feel like a company is treating you as an inconvenience - happened a lot in onboarding 3) three tenants expressed interest - one had a very high income - all tenants looked ok. I asked why they were not recommending high income tenant and basically told it was easier for their process to verify 'standard' wage income. 4) told me they had asked the high income tenant for evidence but then when I followed up - 'oh I don't know if we have received - I was off last week' Basically then followed this with you should go with our recommended but your choice. Really poor comms between staff on the case and really felt a lack of effort to pursue options for me. I was fine with the tenant put forward but was just poor on screening options 5) On rental they had advised a figure based on average for the area. There was no consideration of the property itself which had large garden and other beneficial features. I ignored the advice and stated they should advertise at higher level. Got plenty of interest - still wondering if it was under market price but really pointless asking them. Advice would have cost me a lot of money if I had gone with it. 6) Oh lastly the inventory report with meter readings took like 2 weeks to obtain with no explanation for the delay. This meant I had to wait to switch utilities.

Again my current property manager Demi is really excellent - I was literally a couple of days from pulling the plug on the whole process before she came on. As service has improved under her will stick with them and see if deliver on the promises in the contract - mid term inspection, etc. I'll come back and provide an update review next year!

Great service received. After having issues selling our property, we decided to let it out instead. I have been dealing with Abby from the very beginning who has been brilliant. Friendly, polite, helpful, informative, not pushy, and always responds to my emails straight away. Abby has been great in keeping us up to date, and makes you feel like you are her only client.
I also think the portal is great

My experience with Letting the property has spanned over five years, and I wholeheartedly recommend their services. While occasional follow-up with the support team may be necessary to ensure queries are addressed, my experience has been that once a concern is properly escalated, it's handled efficiently. A key takeaway is that if your account manager isn't responsive, escalating the issue through the support channel is the most effective way to achieve a resolution. Their responsiveness and overall service have been consistently satisfactory, making them a reliable choice for property management.