Only have one issue, user gets several calls a week, even if hasn’t pushed pendant. So must be too sensitive. Talked with customer service and we are trying couple adjustments. Cust serv very helpful
L'entreprise a répondu
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Lisez les avis des autres
Do not like the wrist band monitor. It is too large for my elderly mother and she being 97 does not like the color. Appears cheap for the price we pay. It was sent in the mail and we had no idea why i... Voir plus
L'entreprise a répondu
Every time I had a question I got a quick response. My smartwatch works great--although a little bit more sensitive than I would like but I guess it has to be. It is easy to cancel a false alarm, ea... Voir plus
L'entreprise a répondu
The service itself is very helpful but it was very difficult to contact customer service for non-emergency assistance since Lifeline moved to an AI platform. When I first registered my mom for the... Voir plus
À propos de l'entreprise
À propos de Lifeline
Écrit par l'entreprise
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Écrit par l'entreprise
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Coordonnées de contact
200 Donald Lynch Blvd., #300, 01752, Marlborough, Etats-Unis
- lifeline.com
3,8
Bien
1 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
October 30th,25 I fell on my patio
October 30th,25 I fell on my patio - hit my head on the tiles and bruised the left side of my body. I was not able to get up. My Lifeline device did NOT register the fall!! Fortunately for me I did not knock myself out and was able to push the button. Had to push several times. Finally a female voice responded - I told her that I fell and was not able to get up. She responded “what do you want me to do?” QUESTION? What would have happened to me if the fall had knocked me out? This is the second time this has happened to me. First time was about 1 1/2 years ago.
Date of experience was OCTOBER 30,25.
30 octobre 2025
Réponse : Lifeline
Jutta, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address your concerns.
Lifeline has responded quickly MOST of…
Lifeline has responded quickly MOST of the time when I have fallen. There was a period when response was not so good, but those problems have been resolved. Most recently, they were great!
8 novembre 2025
Réponse : Lifeline
Carole, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Not Recommended
My 91 y.o. mother’s Lifeline has not worked more times than it has. The necklace button has been replaced 5-6 times and the base unit 3-4. The shipping time on this lifesaving device was always 8-10 days (my Amazon pkg shows up next day). Customer service is all over the place between cust svc, tech and billing the left hand has no idea what the right is doing. And tech asst for a non-working device was not available on the weekend (again, for a lifesaving product).
8 novembre 2025
Réponse : Lifeline
Wendy Huff, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your mother's account and have escalated this over to our supervisor team to investigate and follow up with you to address your concerns.
satisfied customer, Your service provides me with…
Your service provides me with independence and confidence to go about life's daily challenges and pleasures.
8 novembre 2025
Réponse : Lifeline
Gretel Erickson, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.
It goes off to easy when I lay it down.
8 novembre 2025
Réponse : Lifeline
Ralph, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-635-6156. Our representatives will be happy to assist.
Réponse : Lifeline
LM, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I'm not very fond of the automated…
I'm not very fond of the automated answer and it seems to take a long time to answer at all.
8 novembre 2025
Réponse : Lifeline
Linda, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-635-6156. Our representatives will be happy to assist.
great service.
great service.
Representative carefully and thoroughly explained
set -up process.
8 novembre 2025
Réponse : Lifeline
Thank you, Eve! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Réponse : Lifeline
Thank you for your feedback jeanmarie poore! We appreciate our customers and appreciate the time you took to leave us a review.
Horrible Customer Service
It might be a good product and service in some areas, but the device would not connect to cellular in our area. While our Verizon service is strong, we have no AT&T service, so the device wouldn't work for us. No biggie - just return the device.
Returning the device is the absolute worst customer service I have ever experienced. Getting a return label was easy. Shipping it back was easy. We were instructed to call as soon as we shipped it, which we did. Then we were told we had to call once they received it based on us monitoring the FedEx tracking, which we did. Then we were told we had to call back on a specific date so they could "finalize the account", which we did. Then we were told it would be sent for review, and if approved, we would receive our refund (less set up fee). We were told the review process could take 30 days. We were told to call back in 30 days. Asked to speak to a supervisor, was told it would be escalated and a supervisor would call back within 48 hours. Waited 96 hours and no return call from a supervisor. Called again, spoke to billing, was given a case number, and told to call back in 30 days. Mind you, speaking to these folks only happens after you wade through all of the AI attendants. I wouldn't recommend this company if the device did work. There are many other options.
4 novembre 2025
Avis spontané
Réponse : Lifeline
thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was able to locate the account with the information provided. I have escalated this matter over to our supervisor team to investigate and follow up with you to address all your concerns.
was not great
was not great, very disappointing-NO RESPONSE-
voice-"Will be with you shortly"- 5/6/7+ minutes
Finally I called-informing L L that line was accidently
set off- TOO LATE- Fire Dept came banging on door
22 octobre 2025
Réponse : Lifeline
Thank you so much for your feedback! We truly value our customers and appreciate you taking the time to share your experience. I was able to locate your account and have escalated the matter to our supervisor team. They’ll be reviewing it and following up with you directly to help resolve your concerns.
Réponse : Lifeline
Vicki, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Réponse : Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Do NOT use this company
Do NOT use this company. The high pressure sales takes advantage of older people who may not understand. I have said NO to their program and they continue to call MULTIPLE times everyday to try and pressure me further. I continue to block number but they call from different (587) numbers each time. They are now bordering on harassment. Should the calls continue I will be filing a harassment complaint. DO NOT ask for a free quote, they will hassle you for weeks after you say no!!
21 octobre 2025
Avis spontané
Réponse : Lifeline
We are saddened to hear about this and would like to help you. In order for us to remove you from the call list we would need more information from you. Please respond to our request for more information so we can get this matter resolved for you.
I pushed the button because I was…
I pushed the button because I was having a severe headache and didn't feel right I felt like I could pass out. The girl told me to push the button if I needed help again
8 octobre 2025
Réponse : Lifeline
thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Réponse : Lifeline
Everest, thank you so much for your feedback! We truly value our customers and appreciate you taking the time to share your experience. I was able to locate your account and have escalated the matter to our supervisor team. They’ll be reviewing it and following up with you directly to help resolve your concerns.
Immediate response to call signal.
Immediate response to call signal.
Quick emergency response and follow up.
8 octobre 2025
Réponse : Lifeline
Geona, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Réponse : Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Réponse : Lifeline
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. If you need any further assistance, please reach out to our Customer Service Department with any additional questions or issues at 1-800-635-6156.
Your team covered all bases in taking…
Your team covered all bases in taking me to the hospital. Thet were kind, courteous, and helpful.
8 octobre 2025
Réponse : Lifeline
Pam, thank you for your kind words! We appreciate the time you to share your experience. We’re always just a button press away whenever you need us!
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