Only have one issue, user gets several calls a week, even if hasn’t pushed pendant. So must be too sensitive. Talked with customer service and we are trying couple adjustments. Cust serv very helpful
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Do not like the wrist band monitor. It is too large for my elderly mother and she being 97 does not like the color. Appears cheap for the price we pay. It was sent in the mail and we had no idea why i... Voir plus
L'entreprise a répondu
Every time I had a question I got a quick response. My smartwatch works great--although a little bit more sensitive than I would like but I guess it has to be. It is easy to cancel a false alarm, ea... Voir plus
L'entreprise a répondu
The service itself is very helpful but it was very difficult to contact customer service for non-emergency assistance since Lifeline moved to an AI platform. When I first registered my mom for the... Voir plus
À propos de l'entreprise
À propos de Lifeline
Écrit par l'entreprise
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Écrit par l'entreprise
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Coordonnées de contact
200 Donald Lynch Blvd., #300, 01752, Marlborough, Etats-Unis
- lifeline.com
3,8
Bien
1 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
New reviews regarding lifeline on…
New reviews regarding lifeline on trustpilots other site are newer and reviewers give lifeline a 1 .-2 star average. Why?
23 novembre 2025
Avis spontané
Réponse : Lifeline
Thank you for sharing your thoughts. We understand it can be confusing when other companies use a similar name. Please know that Lifeline Medical Alert Services, located in the USA, maintains only one official Trustpilot account. We genuinely value feedback from our members and take every concern seriously. Our team is committed to providing safe, reliable, and supportive service. If you have any questions or would like more information, our Customer Service team is always happy to help at 1-800-635-6156.
I have had Lifelince since June of…
I have had Lifelince since June of 2022, shortly after my husband passed. It has given me peace of mind knowing if something happens to me, there is an instantaneous response. Knowing this also gives my family peace of mind.
People often ask me about what I'm wearing around my neck and I'm happy to tell them what a great thing it is for people who live alone. Sadly
22 novembre 2025
Réponse : Lifeline
Sally, thank you so much for sharing your experience and kind words. We’re glad to hear that Lifeline has provided you and your family with peace of mind during this time. It’s wonderful that you’re also sharing the benefits with others who may live alone—we truly appreciate you helping spread awareness. Please don’t hesitate to reach out to our Customer Service team at 1-800-635-6156 if you ever have questions regarding your service. We're always here to help.
I haven't gotten to use y'all yet but I…
I haven't gotten to use y'all yet but I would say that y'all would be a 10 in my book so I hope y'all have a wonderful thanksgiving weekend coming up soon
22 novembre 2025
Réponse : Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Caller ID shows as Robo Call, not Lifeline.
They did fine, BUT when they call, it shows as a robo call and does NOT show as Lifeline, so it looks like a spam call. For this reason, I did not answer the call. The caller ID needs to show as Lifeline.
22 novembre 2025
Réponse : Lifeline
Thank you for your feedback. We understand how important it is for our calls to be clearly identified. Please know that our Customer Service team would be happy to assist you with this issue and provide guidance, so no future calls are missed. You can reach them at 1-800-635-6156. We appreciate you bringing this to our attention.
Miko (not sure about his name) gave me…
Miko (not sure about his name) gave me great service & he has such a wonderful sense of humor!!
22 novembre 2025
Réponse : Lifeline
Carol, thank you for your review and kind words! We’re so glad to hear that we provided great service and brightened your day. If you need anything, we’re always here to help!
When I fell a couple of weeks ago
When I fell a couple of weeks ago, the response was very good and I got help right away. I appreciated that I was called again to check that I had been taken care of. Very good.
22 novembre 2025
Réponse : Lifeline
Helen, thank you for sharing your experience. We’re so glad to hear that you received help promptly and that our team followed up to make sure you were okay. Your safety and peace of mind are our top priorities, and we appreciate you taking the time to share your feedback.
Réponse : Lifeline
Thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
It saved me one morning when I passed…
It saved me one morning when I passed out and the ambulance got here and took me to the hospital
22 novembre 2025
Réponse : Lifeline
Thank you for sharing your experience. We’re so glad to hear that Lifeline was there when you needed help and that you received prompt care. Your safety and well-being are our top priorities, and we appreciate you taking the time to share your story.
You answer my mother call in a very …Helping my mother
You answer my mother call in a very good time and fashion.
22 novembre 2025
Réponse : Lifeline
Norene, thank you for your feedback. We’re glad to hear that our team was able to respond to your mother promptly and effectively. Ensuring the safety and well-being of our members is always our top priority, and we appreciate you taking the time to share your experience.
Very Stressful Experience
I was lying injured in my driveway and couldn’t get up because my kneecap was fractured. The person who answered my call barely spoke English and kept asking me the same questions over and over again, like what room was I in? Well, I was desperate in my driveway! Then the line went dead and I wasn’t able to call anybody again. I was frantic! A couple of minutes later it turned out she had put me on hold, but she didn’t tell me what she was doing, which was summoning help, but I thought she had hung up on me.The help finally came, but this was a very stressful and unsatisfactory experience.
21 novembre 2025
Réponse : Lifeline
Linda, thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was able to locate the account and have escalated this matter over to our supervisor team to investigate and follow up with you to address all your concerns.
it has been a week i am still waiting…
it has been a week i am still waiting for service person to chech the boxes you sent wrong box a servise person was to come with a new box and fix it very hard to call on phone keep sending to new peole to talk two i always for years had good service hope you can help take care of this thank you
8 novembre 2025
Réponse : Lifeline
Thank you so much for your feedback! We truly value our customers and appreciate you taking the time to share your experience. We're glad we had the opportunity to connect with you recently and hope your concerns were addressed. If you have any additional questions or need further assistance, please don’t hesitate to reach out to our Customer Service Department at 1-800-635-6156. We're always here to help!
IT TOOK ABOUT 1O MIN.FOR SOMEONE TO…
IT TOOK ABOUT 1O MIN.FOR SOMEONE TO RESPOND TO MY ALEART.
8 novembre 2025
Réponse : Lifeline
Ida, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address your concerns.
BAD FALL On October 18, 2025 I fell in my front yard and…
I recently fell in my front yard and broke my wrist and forearm. The lifeline went off right away and they summoned the EMTs to come for me. I am thankful for having my pendant.
18 octobre 2025
Réponse : Lifeline
Nancy, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
I made it go off by mistake
I made it go off by mistake. It was traumatic for me. I didn’t want anyone alerted. I thought it was reset got back in bed and it went off again. The lady told me to go on the back and manually reset it. I was thankful!!
8 novembre 2025
Réponse : Lifeline
Thank you, Nanal! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
I do like how when I’ve fallen and I can’t respond, the issue is resolved quickly
What I like about it if I fall I don’t have to call for an ambulance. I also like how I can link it to my cell phone so I know what my battery level is. (when I can login to the app on my phone.) I looked into the possibility that I’m at the only person who had the same problem, and apparently a significant amount of people might have still was resolved
It happened at the same time that I was having an issue with how my battery was not charging it was going from 100% to need to charge within a few minutes. I’m glad everything could’ve been resolved as quickly as it was what I I’m concerned about is it took 10 days versus 24 hours if it’s because my charger also had to be replaced I understand that I’m more concerned if my button needs to be replaced again, but next time the same flexibility where the button was still working on a battery level
8 novembre 2025
Réponse : Lifeline
Michael, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
They are going to send me a new lanyard
8 novembre 2025
Réponse : Lifeline
Suzanne, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I was told that customer service was in…
I was told that customer service was in the US, to help elderly people who may have hearing or congnitive issues. IT IS NOT.
10 novembre 2025
Avis spontané
Réponse : Lifeline
Thank you, Kim Beatty-Kennedy, for providing the account information. I was able to locate the account and have escalated it over to our supervisor team to look into this and follow up with you directly.
Réponse : Lifeline
Thank you for your feedback Ronald. We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address your concerns.
Réponse : Lifeline
Robert Weber, we’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.
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