Lifeline Avis 1 030

I tripped and fell outdoors straight to the ground. Lifeline did not go off; no one was asking if I was ok. My daughter was working in the yard not far away and came to my aid. I pressed the button and had Lifeline run a test. It did not preform as I expected. Got a lame excuse about falling slow; landing on soft dirt; the run around. I said I was done. A few days later the Head CSR called and I said I don't trust it and I want to send it back. They promised to send a mailing label for return. That was over 10 days ago--no label yet. I disputed the monthly charge with my CC company. BEWARE!

I called to order a pendant from lifeline, and an hour after I ordered the pendant, I changed my mine, so I called them back to tell I wasn’t interested anymore, and they said ok, we will close your account, refund your money and cancel the pendant, because it hasn’t been shipped yet. This happened on the 6th of January, 2026,it is now Feb. 20th and I am still waiting on my refund, and they aren’t returning my calls. For those of you who have had a good experience with them, that’s great, for those of you who are considering them, do your research and read the reviews.

I signed up with lifeline, but never activated the service. Still they started billing for services in May 2025. I didn’t realize they were billing for services until August 2025 when I called them to ask why they were billing for service when I never activated the services. They credited my account for August but would not credit May June or July. If the company activates service they should notify the customer. Everything they sent indicates I would have to activate the service not that it would be activated by them without my consent. I know I should have checked my credit card statement every month to stop the service sooner, but this is not a fair way to treat a customer who is 82 and wasn’t checking her bank statements. They should have to notify customers they are activating their account and explain how to return the equipment before they charge for services when the customer has never activated those services. They told me I should have received a label with my shipment for the equipment but no such label was included and I had to pay to ship the equipment back. Lifeline should inform customers that they will activate the service within 60 days and the customer should be given the opportunity to cancel the service and return the equipment or they will be charged.

It is a fabulous service. The new necklace button is over sensitive. My Mom hardly has to brush it. Other than that it is great

Lifted me off the floor 4 times personal experience

The Firemen lifted me back on my chair after I had overreached and slid off of the seat!

I have removed my neighbors as contacts as they are not easily reached….have my son and nephew listed ….both at least 25 minutes away……the Firemen are better contacts! So polite! And helpful!

I have requested a new band for my wrist but have never received one. The present one is very unattractive….hasn’t been changed for years! Not one I like to show off to friends, family or neighbors!
I am tired of answering the phone to sales pitches…I am 98 years old, live alone, confined to a wheelchair with a nonfunctional right hip…no cartilage in the joint! Doing just fine, thank you……waiting for the gates to open! Thanks for your help….even though you raised my monthly rate by $6 and didn’t bother to let me know!

Last time I did a test, it took way too long to be connected to an agent......long enough that my children were contacted and emergency services. I had to call everyone and tell them false alarm. The agent had to do a reset because mine did not work. I suggested I might need
a new piece of equipment but she said everything would be OK. If I had really been in trouble, I certainly WOULD have been. I shall be doing another test soon and hopefully it will be better.

We wanted to order the wristband . We didnt want to use the necklace. She sets it off. We'll We kept the necklace because rep said just shorten the string. I hope it works

Took me to the hospital when I didn’t think I could drive

Fell at 3am pressed my button and got help by local EMT which lifeline also notified my three children.
Didn’t have to go to the hospital. Sore knees for a while.

Over charged for services in 2024 and still not refunded with 3 contacts regarding the issue.
Upgraded services and received a key lock box that wasn't needed, as we bought our own originally. We'll be charged $49. a year for box.
Plus after ordering new service / equipment we were billed for 2 months for old equipment that was received at Lifeline on 2nd statement auto draft. We're only being refunded for 1 month.

The Emt were on point seriously interesting and concerned about my well bring.

Great service and customer care

I thought the fall alert was for a farther distance than just a few yards from home

Several years ago in the middle of the night I was awoken by someone breaking into my home. I whispered into my lifeline that I was being robbed. They contacted police and my neighbor and the suspect ran from my house. I have used it more than once after a fall so very grateful it’s part of my life