Only have one issue, user gets several calls a week, even if hasn’t pushed pendant. So must be too sensitive. Talked with customer service and we are trying couple adjustments. Cust serv very helpful
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Do not like the wrist band monitor. It is too large for my elderly mother and she being 97 does not like the color. Appears cheap for the price we pay. It was sent in the mail and we had no idea why i... Voir plus
L'entreprise a répondu
Every time I had a question I got a quick response. My smartwatch works great--although a little bit more sensitive than I would like but I guess it has to be. It is easy to cancel a false alarm, ea... Voir plus
L'entreprise a répondu
The service itself is very helpful but it was very difficult to contact customer service for non-emergency assistance since Lifeline moved to an AI platform. When I first registered my mom for the... Voir plus
À propos de l'entreprise
À propos de Lifeline
Écrit par l'entreprise
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Écrit par l'entreprise
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Coordonnées de contact
200 Donald Lynch Blvd., #300, 01752, Marlborough, Etats-Unis
- lifeline.com
3,8
Bien
1 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Several years ago in the middle of the…
Several years ago in the middle of the night I was awoken by someone breaking into my home. I whispered into my lifeline that I was being robbed. They contacted police and my neighbor and the suspect ran from my house. I have used it more than once after a fall so very grateful it’s part of my life
22 janvier 2026
Réponse : Lifeline
Thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
I was going to subscribe to this…
I was going to subscribe to this service. However, after reviewing the 1-2 star reviews concerning cancellations, account closures, boiler-plate/canned Call Center responses to legitimate problems reported, and obtaining refunds from cancellations, I think I'll take a pass and use another compnay. Thanks to all the 1-2 star review warnings.
28 janvier 2026
Avis spontané
Réponse : Lifeline
William, thank you for taking the time to share your perspective. We understand how important customer reviews can be when evaluating a service. While individual experiences may vary, we regularly review feedback to help inform improvements. We respect your decision and appreciate you sharing your thoughts.
was supposed to receive a call back
was supposed to receive a call back, but never did
16 janvier 2026
Réponse : Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Réponse : Lifeline
Maureen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Serivce is great, lanyard too heavy
The medical button on the lanyard is too big and heavy.
Other than that, the service is great.
Really need a smaller, lighter, button, and a lighter lanyard.
21 janvier 2026
Réponse : Lifeline
Karen, thank you for your feedback. We’re glad to hear you’re happy with the service overall. We'll be sure to pass along your suggestions. Have a great day!
I hit my button four times in one…
I hit my button four times in one episode where I could not get up after falling in my bedroom, I could not get anyone to answer. The unit would turn different colors then go back to no colors. I finally had to crawl to my bed and get my cell phone to call 911.
13 janvier 2026
Réponse : Lifeline
Amy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Just monthly test
8 janvier 2026
Réponse : Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Always been polite when testing my…
Always been polite when testing my lifeline monthly, reliable calling my family member when needed, feel more secure having it
22 janvier 2026
Réponse : Lifeline
Thank you so much for your kind words! We're so proud to be part of your safety plan and hopefully provide you with a little peace of mind. Your safety means the world to us!
Is ZERO stars an option
Is ZERO stars an option? We tried it for a couple days - was so frustrating for my parents. Dad is hard of hearing and could not understand the machine. I called - they said, “no problem.. we will send a return label. Just send it back, once we get it then we will refund you for everything. Sorry it did not work.” If only that was true - I sent it back - waited - NOTHING - no refund. I called - they said hum. We received it but it’s another department that does refunds. We will send a request and YOU call us back. So I did a few weeks later - same thing. Sorry - we will put another request in. OVER AND OVER. At this point I may never see the $460 - DO NOT use this company!! They are dishonest - they do not have their system functioning between departments to know to refund a customer. Basic stuff here. They will NOT send you an email confirmation or reach back out to you. YOU will have to keep trying to get your money back.
22 janvier 2026
Avis spontané
Réponse : Lifeline
Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-635-6156 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.
We really appreciated the help given…
We really appreciated the help given January 13, 2026 when I had to call for emergency regarding my husband, Richard Scherer. And having to call today to close the account and return the device, Miah was very helpful.
22 janvier 2026
Réponse : Lifeline
Thank you for your feedback Bonita! We appreciate our customers and appreciate the time you took to leave us a review. We're honored to be a part of your safety plan, and we're delighted to hear that we were able to assist. Please be well, safe, and take care.
Réponse : Lifeline
Trish, thank you for bringing this to our attention. We take all feedbacks seriously. I was able to locate your mother's account and will have a representative investigate and follow up with you to address your concerns.
When I fell we got immediate response…
When I fell we got immediate response from Lifeline and the rescue squad was here in minutes.
22 janvier 2026
Réponse : Lifeline
Doris, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please be well, safe, and take care.
After a recent fall causing me injury
After a recent fall causing me injury, Lifeline responded and in approximately 10 minutes, emergency help arrived to my home and transported me to an emergency room.
22 janvier 2026
Réponse : Lifeline
Joyce, thank you for your feedback. We’re glad we were able to respond quickly and get you the help you needed. Your safety means everything to us, and we wish you all the best in your recovery.
Lifeline is an exceptional monitoring…
Lifeline is an exceptional monitoring system and provide exceptional service; plus prompt services
10 janvier 2026
Réponse : Lifeline
Thank you, Annie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
My equipment is constantly malfunctioning. …
My equipment is constantly malfunctioning - several times per month - and there are billing issues constantly. I was just billed for $44.95 and mailed a check on January 14, 2026. Today, January 22nd, I received an email that my account is PAST DUE in the amount of $47.93. I called bulking and they said disregard email. MADDENING!!!!!!!!!!
22 janvier 2026
Réponse : Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Réponse : Lifeline
Laurence, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
With out neck alarm for over two weeks
22 janvier 2026
Réponse : Lifeline
Terry, we appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
The customer service was excellent
The customer service was excellent. It did take a little while for the connection.
22 janvier 2026
Réponse : Lifeline
Thank you for your feedback John! We appreciate our customers and appreciate the time you took to leave us a review.
I feel secure wearing my Lifeline.
I feel secure wearing my Lifeline.
I live alone.
Twice the Rescue Crew came ready to help me.
I had canceled the alarm, but they came. Great people.
I called Lifeline about them coming after I canceled the alarm. You get false alarms - and you told me they'd rather that then to miss a call.
22 janvier 2026
Réponse : Lifeline
Bonnie, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
This is the worst company I have ever…
This is the worst company I have ever dealt with,spent 3 different days trying to set up plan for my mother,kept getting cut off and redirected and cut off,only kept trying because they were the cheapest.Would not recommend by any means unless you have days and hours to waste...
21 janvier 2026
Avis spontané
Réponse : Lifeline
Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-635-6156 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.
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