Lifeline Avis 1 033

On the last two occasions when I have checked in, the automated answering assistant does not hear my voice, even when I am standing near the machine. Eventually, a human voice comes on the line that does hear me. I have explained on both occasions that my device is not functioning as it has previously. At my request during the most recent episode, I was given a support number to call. The rep who answered could not be helpful, except to transfer me. Then the call was dropped completely. No one ever called back. I will try again when I do my next check-in.

The Lifeline service helped family members be confident that should our loved one fall, he would get attention quickly. Issues remained:
* The Lifeline communication with the emergency family contact, when there was an alert, was lacking - contact was rarely called.
* The alert button worn around neck was at times overly sensitive and initiated alerts when not needed. Replacement of the button did not alleviate problem.
* Our monitored family member has a hearing problem and wears hearing aids; when Lifeline called after an alert was received, unless the Communicator unit was in the same room as monitored family member, family member could not hear it and therefore did not respond, leading to a visit by EMS which was not needed.
Liked the fall alert service but effectiveness for a hearing impaired person was lacking.

Lifeline detected my fall 3 different times. The first fall happened only one week after getting my watch. Twice I had to be transported to the ER. Each time I was unable to get up by myself, but the watch did its job. Since I live alone, my family and I are thankful for the sense of security it provides.

I had fallen in my home at night. Was in great pain, unable to move. Used my life line and was transported to hospital in about 20 min. Sustained a fractured hip.

The employees apparently did exactly as promised, notifying the EMTs and my family members. Help was prompt and I received treatment and was home before 6 a.m. after the 1 a.m. incident.

The only complaint I have is you try to contact me when I have fallen before you call me before the ENTs. If I am on the ground I can not answer you call. The lock box is always used which is good no broken windows.

So, this is a follow up from my review of November 20, to which I received the following reply: "Reply from Lifeline

Nov 25, 2025
Steve, thank you for providing information. I was able to locate the account and have escalated this over to our supervisor team to investigate and follow up with you to address your concerns."

Well, here it is December 5th & I received a letter from Lifeline dated November 26 (one day later) threatening me again about being delinquent.
Since they do not seem to want to do a simple follow up, I found the return label copy they had sent in September and tracked it thru FedEx. In less than 5 minutes I not only tracked the package to their address, but received a document from FedEx showing proof of delivery. I wish there was a way on Trustpilot to upload these documents, since someone at Lifeline apparently reads these reviews and sends a canned response.

We received the first one that was not compatible for her to use where she lived. We requested a different one and that was delayed din receiving by several weeks. She was out and the item was not able to locate her as the GPS stated it would. After numerous calls we were finally able to cancel it and send it back and we still received calls that it was offline.

I have been trying since August to obtain a refund from this company. My account # 200501898.. I cancelled in August but was charged after no label was sent. I did not receive label in September but my bank with a closed account was asked for payment. October and November arrive and another attempt to my closed account at bank was made. I spoke to someone on November 20 saying Imay have it in 30 days but it's been more than 30 since my first attempt to get a check.
PLEASE ADVISE PRESIDENT OF COMPANY AS I DID BY EMAIL BUT NO RESPONSE.
ELIZABETH McCORKLE
600 SUMMER COURT
PHENIX CITY, AL 36869
MAIL CHECK TO:
P.O.BOX 1351
PHENIX CITY, AL 36868

Answered my call but when I asked for EMS, did NOT receive any answer o4 response o any kind. Neighbor had to call for me. Very disappointed over this matter.

Everybody is so nice and they show concern

Everyone was friendly and the medics got me up quickly after their trouble in finding the key.

Excellent in contacting my emergency contacts!!

I felt protected even when I accidentally hit the device. I was able to cancel the error immediately. Life alert responded in a timely manner.

You followed up with me after the call

Got help to my father right away! Thank you!!

Faulty equipment Could not trust that response would come if I could not push button.